The Harmony Collection at Roanoke – Memory Care

Lsavinda

Do not send your loved one here. I was impressed with the facilities and how the sales person asked about my mom (only place I interviewed that did that). Management staff seemed to know all of the residents . The ONLY valuable employee is the maintenance guy. He made sure my mom felt cared for. My mom slept on the mattress pad one night even though I there were 3 sets of clean ones. Laundry wasn’t done and put away . Food was subpar to say the best. But the medical attention is where I want to focus. I asked for a UTI test before Christmas . On NYE they said they couldn’t get a good catch - bull crap- put a hat in the toilet . Age almost died there because thank God the maintenance man saw me out and said her was worried about mom because she was sleeping so much. When I went there, They lied to me and said she had been doing Karaoke. My mom hates Karaoke . She was so sick and I had to say call and ambulance where they had to put on full oxygen. She died 18 days later of complications from double pneumonia. Not once did they call and check on her or us. I went to talk to them about their lack of feelings and they still not say they were sorry for our loss or something positive about her. Staff rotates so no one really gets to know your family member. I’m so sad my mom had to live that way for a month.

Stephanie

Do NOT send your loved on to this facility. Care is substandard to put in nicely, staff levels are minimal, they do not show any individualized care (unless you pay for it and even then it lacks empathy). They do not help your loved one get dressed in appropriate clothing. They park people in the movie theater and let the movie play until it goes dark, still leaving the residents there. They will put your loved one in the bed and leave them in uncomfortable positions and don't even adjust the blinds for them. They never use the enclosed outdoor space (doors always locked and inaccessible) let alone the "specialty rooms" like the library, the salon, the activity room. The only engagement is when someone from outside comes to play live music. Go see mealtime for yourself, people are covered in food (not even a napkin covering the front of their clothes in an attempt to keep them clean). They even consider hotdogs and potato chips a decent meal. Pay attention to the residents fingernails, caked in grime. Laundry does not make it back to the right resident and even glasses and medical devices get lost. So many things make this a place to avoid.

runfarandfast

Do not even consider this place, please. Animals at the shelter get better care. The building may appear good enough but it is a terrifying, filthy, scary, unforgiving place to die. If your loved one has any cognition at all, don’t look here. This is only for patients in about in hospice. No activities, no exercise, meds not administered or incorrectly, understaffed. There is not a kind or reassuring word from any administrator. Sales job of epic proportion. Too many lies to list. Feckless, cruel administration with no regard for patients. Can’t even manage laundry. Loved one in filthy sheets for three weeks and then laundry when finally taken was lost. Air on any day but Sunday when visitors come is not fit to be breathed. Severe patients left to wander all day unattended in and out of rooms, defecating and urinating on beds and furniture getting to to bed with others so unsafe and administration indicates this is normal and no big deal. They should be on no list of any kind.

Ksnoke11

I have no idea how this place is allowed to operate. Basic care is not being done. My loved one has a rash from sitting in their own mess for hours. Not enough engaging activities throughout the day. The management team is unapproachable. There is no communication and staff seems to not care one bit. Items go missing and clothes get sent to laundry to never be seen again. I feel so much guilt for forcing my loved one to endure life at Harmony.

Donna

My sister is in memory care in The Harmony Collection at Roanoke - Memory Care. They have a lot of systemic issues. She has had trouble getting her laundry done, which is supposed to be included. And if it gets done, it doesn't get back to her. We've had problems with medical care there. We've had problems with basic hygiene. Their communication is very poor. The facility looks great except for the unpleasant smells. The design and decor are good, but it's not kept clean. They are understaffed. For whatever reason, they aren't able to accomplish taking care of my sister in my sister's case. They had an activities director, but my sister didn't take part in a lot of activities. She would refuse sometimes. I saw very few activities going on, although I know they have a calendar of activities. I saw activities where nails were getting done occasionally, but other than that, I didn't witness a lot of activities going on. I have been there at mealtimes, and the food didn't look appetizing to me. The layout was good. It wasn't clean. My sister's room was not kept clean, and if you walk through the halls, you could smell odors. They need better communication. It was very hard to know and get in touch with medical staff. They have a person in charge of the building, but they weren't on site. It was hard to know who to contact when you have a concern. If you leave a message, you don't always get an answer or response. They need more staff. They couldn't keep up with laundry, they couldn't get it done. I think maybe they need better training on how to approach dementia patients. I got a lot of my sister refusing to do things, which in fairness, she does, but I didn't hear a lot of problem-solving on how to address the issue. It's like if she said she didn't want to do something, they went, 'Oh, well, that included not coming to breakfast and not coming to lunch,' so sometimes she would miss two meals a day. She lost a lot of weight there because she wasn't eating.

Provider Response

Martin74

Awful place. The building itself looks nice until you are there after dinner and see how the staff won't clean up after residents and themselves. None of the promises we were told were kept. Mom was left in her own mess for hours at a time. Laundry was NEVER done. No one was giving her showers. Mom enjoyed spending time outside and doing activities with a few of the ladies but it doesn't seem like the nurses care to engage with the residents. There's a lot of texting and gossiping at the desk. Epically in the evenings. They will say anything to you to get the paperwork signed. Do not put your loved one in this building.

Provider Response