Windsor Quail Valley Post-Acute Healthcare

There is no communication from staff to family. During covid we can't visit, but window visits are allowed. We were shocked and disgusted on the condition of my sister. They closed the mini blinds and were hesitant to reopen them. We were there for 2 hours during lunch, they did not feed her. She is there after suffering a stroke and had been in hospital for 5 months. They have not been giving her physical therapy, or putting the boots on her feet for foot drop. She has foot drop due to their negligence. Bad attitude from staff and administrator has very little to say. Please don't put your loved one here. We had no choice as the hospital transferred her there we are working on getting her out of there.

This place is horrible and wouldn’t recommend. Bedside manners are aggressive and pretty bad. So many other better options. It’s smells and Covid cleanings are not done adequately.

Earlier this year, I was a resident at Windsor Quail Valley. I did not know what to expect upon arriving at the facility. I did not know why I had to go to a Healthcare facility after being discharged from the hospital after having major surgery. Because I was unable to walk, I needed extensive therapy. I was afraid and did not know what to expect. Upon my arrival, the medical personnel put my fear and anxiety at ease. The medical staff was very good. However, it was the Therapy Department that I enjoyed the most. The group consisted of speech, occupational and physical therapy. For about thirty-eight days, this group of angels worked with me and helped me meet my goal of walking again. I looked forward to going to therapy each day. My desire to walk again was their primary goal. My goal became their goal. The group consisted of six therapists. They function as a family. The patient knew what to expect every day. The therapy program was well designed to meet the needs of the patient. They also provided transportation for patients to keep their doctor appointments. Not only did transportation take the patient to the appointment, they stayed with the patient through out the appointment. Windsor Quail Valley has the best Therapy Department . Their goal is to meet the needs of the patient. They make going to therapy fun. I would recommend Windsor Quail Valley to other persons I know. To the therapy department, I shall always remember you and be forever grateful. On a whole, I found no major problems at Windsor.

Very nice place... they take really good care of my mother... Ms. Margaret is very caring...my mom is on Hall 5...she is always clean n comfortable...Alfonzo is very good with mom...