Walnut Place Dallas, TX

My Mother was in the skilled nursing care portion of the facility. At first, the quality of care was good.As time passed however, we found the staff indifferent, un attentive and sometimes rude.Upon discharge, my Mother was supposed to have some medical equipment delivered to her home the day of discharge. Five days later ,I was told they couldn't affirm delivery due to an error, ( they were calling a phone number that had been disconnected 8 years ago). I purchased the medical equipment myself and lost out on reimbursement from insurance as a result. Walnut Place apologized but did not take any responsibility for their error. They made no attempt to reach out to me and I had to contact them to ask the whereabouts of the equipment they assured me ,"was handled by them ". I do not recommend Walnut Place

I understand that there is no perfect institution, that is why I am anxious when my mom is at any medical facility. But it is what I experienced at Walnut Place that made the difference. I have communicated preference to the staff, the staff is able to deliver. Everybody had been responsive to my requests and I must say, I was doubtful at first, but now I am a believer. Each one of us will have different experiences, but as long as their team is willing to work with us, I will trust that they will do good. Best of all, mom was able to leave the facility walking on her own. What more is there to say?

The Walnut Place which is right across from the Texas Health Presbyterian Hospital in Dallas, Tx, in my opinion is nice looking on the out side and very pretty with an elegant touch on the inside, including patients rooms. My family an I were happy that our relative could simply leave Presbyterian Hospital and go across the street(convince) for 21days of REHAB, to such a nice looking place and seemingly caring nursing staff. Our family was from out of town, and we had a few that lived in town, so my loved one immediate family, stated in close contact with nursing staff via phone and visiting traveling 90miles back and fourth twice a week, and staying over on the weekends at times in the city of Dallas. My dear loved one had suffered a traumatic surgery, causing my loved one to loose strength, and being unable to move as fast as they normally use to and the Nurses Aides and Nurses(Mostly African Culture/race Staffed minority other culture/races), were very insensitive or empathetic to my loved ones needs. When we visited, we noticed our loved one had on a DIAPER(was not incontinent of bowel and bladder, just needing assistance to go to rest room). Our loved one said they were told to "PEE" in the diaper UPON ARRIVAL and the CNA"s took the call light away because, our loved one simply wanted to get help to the rest room, and they did not take time to assist. We noticed how dirty our loved ones face was, and lips becoming crusty, of course we cleaned our loved one up, but noticed one time that his facial grooming was "wacked" and our loved one did not even look like their-self. I asked my love one what happened, and they said the CNA, just shaved my face and had no consideration of how I wore or liked my facial hair. I ask my love one how did they(Nurses and Aids) treat them, my loved one said you could hardly understand there language, and the workers(Africans mostly) did not care to empathize or consider there communication barrier and did not care to help our african American loved one understand, causing our loved one to feel inferior and intimidated, which our loved on said, they decided to close down, feeling depressed. Our loved one was needing to be turned and the Nurses and the Aides slacked at this so bad. Due to there like of support, our loved one suffered a STAGE 2 BEDSORE(determined once at ER) at the top of the BUTTOX, right before the GLUTEUS MAXIMUS splits, not to mention caught Pneumonia, and, when we asked the Nurse if our loved one finished the treatment for Pneumonia, the Nurse simply said "he had his last pill" and that's it and left the room. Well a week later our loved one stated still not feeling well, though each time we called THE NURS always said, our loved one was doing well and good in therapy. Being concerned we pressured nursing staff to check our loved one and when the finally did, found out our loved one still had PENOMONIA! Well we insisted our family insisted our love one go to ER(Back to Presbyterian), and DOCTORS found out that our loved ones STAGE 2 WOUND, APPEARED being NOT TREATED properly, and also THE sight were the CANCER TUMOR was removed was leaking fluid on the inside of our loved ones body! Not to mention when our loved one was rushed to the ER, for that time until our loved ones release, just several days ago, No Social Worker, Nurse, Clinical Liaison, Walnut Representative contacted our family to follow-up to see how our loved one was doing, but being a Licensed Professional myself, I'm sure some of The Walnut Clinical Staff called the hospital, find out what was going on with our loved one to be sure The Walnut Place, Get there MEDICARE Pay. Our love one was Neglected(physically, emotionally and verbally) by Nurses, CNA"S and Social Workers. Our loved one said how they would push the call light and NO ONE SHOWED UP FOR HOURS, and after a faithful relative would leave, the CNA would take the CALL light away. Not even the physical therapist considered his pain he complained about, but still wanted to take him to therapy when he felt NOT good, not to mention they wrote negative documentation about his work in therapy, which was due to his pain and weakness. I would not recommend anyone to go to The Walnut Place. The Walnut Place IS a respect of persons atmosphere, and a Non Ethical Nursing, and Social Service Staff.

I went on the hunt for the best nursing facility for another one of my clients this time I went Walnut Place and my first impression is that it looked like a mini hospital.Its right by the train station and that seem great for employees to commute.. The front of the facility gives you a warm feeling because of all the warm fall colors that decorate the sitting area.Its a very tall building that has six floor and BEAUTIFUL COURTYARD that some of the residents seem to enjoy.I noticed that each floor nursing staff wore diffrent colors which showed that they were organized, and every employee that I passed gave great customer service.what I did like about the facility was that it was location it is right accross the street from a hospital and it was its lots of dr.offices in the area .The administrator was very deligent in telling me everything about and also so informed me that they have longevity with there employees,they also have a pharmacy in the nursing facility for residents and employees.I really liked this nursing center it was close to everything that was important for my client and her family members.