The Madison on Marsh

Do not and I repeat do not put your loved one here if you care for them. This was a nightmare of a experience. No one will return your call or inform you of what is happening with your loved one.

The staff here treated me wonderful. They made staying there less stressful. The food I loved and it was peaceful and clean.

Do not put your loved one here. The Administrative staff is horrible! Because we live on the other side of the country, a social worker was assigned to her when she needed to go to the hospital. They recommended Madison and told us they would be able to follow her can since we are out of state. We never heard from the Social Worker again. You can never speak to anyone when you call at Madison because they are always "in a meeting." We had our relative there for over a year and were advised by Doctors not to move her closer to us out of state because of her mental/medical condition. We called several times a week, when they would answer the phone. When she passed, they claimed they left a message for us to call, but after looking through all phone messages on cell and house, we never received the call. They never followed up and we learned of our loved ones death 2 days later from the hospital she was transferred to. The Administrative staff never once call to offer their condolences or to ask if we needed anything. 2 1/2 weeks later after we buried her, I had to call to speak to the Director who gave me lots of excuses. There has got to be a better place to place your loved one!

My mother was in rehab at Madison on Marsh. What a frustrating experience! Communication was either non-existent or misleading. Discharge was a nightmare: disorganized, chaotic, lacking or incorrect information, and included a breakdown in communication with no customer service. We will not consider using this facility again and will not recommend it.

Both my grandmother and a good friend were there- The staff has always been so incredibly nice and caring.

My 82 years old Mother was in this facility for 2 weeks and she almost got kill in this place. The first day she was transferred , she has to suffered all night with pain after surgery because no medication was giving to her till next morning when I walked in and asked for it, because she did have a prescription from her surgeon . A few days after she started hallucinating about everything, developing also a cold and cough. However nothing was prescribed until I asked 3 days after she was coughing to dead. After a few days with the treatment giving she got worst and her mind was complete off making her to fall down and ending with a FRACTURE NOSE ,FRACTURE NECK , NOSE LACERATION AND PNEUMONIA. Nothing was done or even called 911. Not mentioning that a couple of time her bed was covered with ants. There is a foul odor in the facility .. Upon arrival at the facility the receptionist greeted us and told us how to get to the room. Only the aid greeted us after getting to the room and we were never given a tour and met with an Administrator until the after incident happened . My Mother still in the hospital and having complication but even in her present condition , mysteriously returned to her 5 senses and since than she has not again hallucinated. I would never recommend Madison on Marsh because the staff doesn't seem to care with the exception of very a few nurses and a few aids.

Three months ago my mother was admitted to Madison on Marsh following abdominal surgery. High praises for all involved with my mom's care. Rehab was fantastic. At first our family thought it would be good idea to hire a sitter. But after seeing that all her needs were being met, the worries of her feeling alone and scared quickly subsided. Pain management, quick response time by all nursing staff for just about everything was what my mom recieved. I do not base my decisions from reviews on any website. Anyone can write a review, whether positive or negative. I can't judge a restaurant, vehicle, lawn mowing service, daycare much less a hospital unless I see them in action. With great professionalism via care, respect, dignity and hearts of gold, Madison on Marsh provided the care my mother needed. Thank you so much MoM.

My grandfather was recently at the Madison on Marsh. He was in the need of rehab after surgery. I was reading the reviews and I went through the same experience when it comes to the medication. I was with him when he admitted, he was in pain and his medications were not in the facility yet. The nurse pointed out a "patient expectation" sheet on his nightstand explaining the whole transfer/admission process, it explains that legally the facility can't order the medications until patient is actually admitted. After that, nurse went to an emergency box, and got a pain pill for him while his medications were ordered and delivered. After his pain was controlled his stayed was more pleasurable one. other than him not liking a few items from the menu. I was able to bring him food every other day and that made him happy. call lights were answered on time, response time got a little slower over the weekend, but wasn't bad. Overall, he was there for rehab, they got him back to his feet. and I thank them for that!