The Madison on Marsh

My very frail MIL was a resident here from Aug 2021 to March 2022, when she passed. When the hospital said she needed full time care, Madison on Marsh was on the list and close to our home. It was clean and cheery, welcoming and staff were attentive to residents. Hospice was also part of the team and we were able to have more visits with our relative than we thought possible. We could not possibly provide such great care to Doris in our home and so grateful that such facilities exist. When the time came for help with costs, the business office assisted us with the Medicaid application. I was so happy to leave this duty to the professionals. Thanks again to Madison on Marsh for all their care in so many ways. My MIL had to eat pureed food which she did not always enjoy, but it was dr's orders. The staff did their best to provide activities, but she was non ambulatory and too frail for Wheel chair.

My mother was moved from hospital to The Madison on Marsh 8/2017, for continued rehab. I selected it because a friend who is very particular told me her husband had been there and they loved it. I knew nothing about the insurance which Medicare stopped paying after 3 months; and we owed money to Madison. The finance office was very helpful. When I told them about her situation, that her home had been destroyed and her dementia was getting worse, they found her a long term bed, got her on Medicaid and other things to make her stay less of a burden on mother and our family. This is the kind of response I have gotten from most of the staff since she's been there. Madison even offered the Covid VAX to Primary Care Givers so we could start getting in to take care of our folks. For my family we feel blessed to have found Madison. They have been our eyes and ears to mother when we can't be there. She can't live alone like she wants to but I feel that mother is safe and happy at Madison.

Do not and I repeat do not put your loved one here if you care for them. This was a nightmare of a experience. No one will return your call or inform you of what is happening with your loved one.

The staff here treated me wonderful. They made staying there less stressful. The food I loved and it was peaceful and clean.

Do not put your loved one here. The Administrative staff is horrible! Because we live on the other side of the country, a social worker was assigned to her when she needed to go to the hospital. They recommended Madison and told us they would be able to follow her can since we are out of state. We never heard from the Social Worker again. You can never speak to anyone when you call at Madison because they are always "in a meeting." We had our relative there for over a year and were advised by Doctors not to move her closer to us out of state because of her mental/medical condition. We called several times a week, when they would answer the phone. When she passed, they claimed they left a message for us to call, but after looking through all phone messages on cell and house, we never received the call. They never followed up and we learned of our loved ones death 2 days later from the hospital she was transferred to. The Administrative staff never once call to offer their condolences or to ask if we needed anything. 2 1/2 weeks later after we buried her, I had to call to speak to the Director who gave me lots of excuses. There has got to be a better place to place your loved one!

My mother was in rehab at Madison on Marsh. What a frustrating experience! Communication was either non-existent or misleading. Discharge was a nightmare: disorganized, chaotic, lacking or incorrect information, and included a breakdown in communication with no customer service. We will not consider using this facility again and will not recommend it.

Both my grandmother and a good friend were there- The staff has always been so incredibly nice and caring.

My 82 years old Mother was in this facility for 2 weeks and she almost got kill in this place. The first day she was transferred , she has to suffered all night with pain after surgery because no medication was giving to her till next morning when I walked in and asked for it, because she did have a prescription from her surgeon . A few days after she started hallucinating about everything, developing also a cold and cough. However nothing was prescribed until I asked 3 days after she was coughing to dead. After a few days with the treatment giving she got worst and her mind was complete off making her to fall down and ending with a FRACTURE NOSE ,FRACTURE NECK , NOSE LACERATION AND PNEUMONIA. Nothing was done or even called 911. Not mentioning that a couple of time her bed was covered with ants. There is a foul odor in the facility .. Upon arrival at the facility the receptionist greeted us and told us how to get to the room. Only the aid greeted us after getting to the room and we were never given a tour and met with an Administrator until the after incident happened . My Mother still in the hospital and having complication but even in her present condition , mysteriously returned to her 5 senses and since than she has not again hallucinated. I would never recommend Madison on Marsh because the staff doesn't seem to care with the exception of very a few nurses and a few aids.