Brookdale Sevierville

Offers Assisted Living and Memory Care

14 Reviews
1020 Middle Creek Road, Sevierville, TN 37862
Call (800) 385-2527
Brookdale Sevierville (800) 385-2527

Reviews of Brookdale Sevierville

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Assisted Living Reviews for Brookdale Sevierville

June 29, 2013

By Barb8

I visited this facility

I am totally impressed by the way Orchid Terrace was setup. They took us on tour and it looked like they have everything you needed. I was impressed by the rooms. The rooms are large. It seems like they are able to hold your necessities of life. I also like the way the residents go down to the dining facility, order from the menu, and then the chef prepares the meals. They also help with washing bed linens and the residents just needed to wash their own personal clothing. There were wash rooms down the hall. Everybody was friendly and nice.

June 29, 2013

By James37

I am a friend or relative of a resident

My father-in-law is at Wellington Place of Sevierville. The place was very, very nice. It was exceptional. It's not a large unit and it is a single floor facility. The place is absolutely clean and very neat.

May 29, 2013

By Donna16

I visited this facility

Everything is excellent at Wellington Place of Sevierville. They have excellent staff who gives excellent care. The room was excellent. I give it a hundred all the way across. The facility is clean. They care for their residents. Each of the residents has a little necklace on that will help them get help if they need any.

March 18, 2013

By Allen1

I am a friend or relative of a resident

I looked for facilities for my mother when she was in a hospital in New York. And the first one I visited was Wellington Place. I was very impressed by the director, the tour, and the cost structure. This is only about 15 minutes from my house, so we decided to choose it and didn't really shop anymore beyond that. My mom went there directly from the hospital although she was in pretty rugged condition. They had three people there ready to admit her and take care of her. Right off the bat, we could tell the level of care was excellent. She is almost back to her normal self now, and she attributes it to the fact that the staff is dependable, listens very carefully, and very caring. The room is adequate, the food is relatively simple American cuisine. It's not the greatest, but she has put on like 30 pounds ever since she has been there. The food is certainly nutritious. They have activities like bingo, card games, Bible studies, they have outside groups that come in to sing, as well as outings. It's very clean. When you walk in, you don't get any kind of nursing-home type of smell.

May 19, 2012

By Kelli1

I visited this facility

This residence seems extremely well taken care of. It doesn't look like a nursing home when you walk in. The staff was fantastic. I have actually talked to them several times. They had checked back with me and had invited me to come by and take a look at their facilities. They were a huge help and answered a bunch of questions I had even though they knew that chances were, that I probably would not be able to bring my father down there. They were still more than happy to answer any more questions that I had and even gave me pointers on what we needed to look for in a nursing home. When they knew that my father passed away, they called to see if I was okay and they gave me a sympathy card. They went above and beyond! They had so many activities for the residents. They're not just there, which is great. They get to do things, they get to do field trips and stuff. I definitely recommend the facility. It's a place where, when I get to that point, and I don't want to live at home anymore, I want to go there.

May 31, 2011

By ShamM3554g3

Friend or relative of resident

My great-grandmother was a resident of this community until her recent death, and overall the experience of the family was mostly a positive one. The staff seemed caring and polite, if a bit rushed due to a low ratio of caretakers to residents (at least that we saw). My great-grandma, unfortunately, had severe mental degeneration and could not offer a coherent opinion on her care, but every time we saw her she was clean and had been given her medications correctly. Most of the negatives that I noticed about the facilities were small and seemed to come from inadequate help, such as residents who were clearly not in a capable state attempting to exit the facility until (in very short order) a caregiver would come chasing after them and things like meals sometimes being served in a rushed manner due to a large number of meals needing distribution and not enough hands to do it. At the time of our visit, the facility was hiring, however, so that problem might have been rectified. Overall, the facility is well-designed and fairly well-maintained, and the staff are very polite.
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Questions about Brookdale Sevierville

What ongoing training does the staff receive in dementia care?

All associates receive initial and on-going monthly training in proper techniques, approach, and care of persons with dementia. Brookdale’s national dementia care team ensures there is an expert-level support for each community.

Describe the overall population of assisted living residents at Brookdale Sevierville. What is their average age? What are their favorite things to do?

The average age of our residents is 80. Some of the favorite activities are daily B-Fit Exercise classes, Brookdale BrainFit programs, bingo, card club, game night, outings to local restaurants, theaters, and other attractions here in Sevierville, crafting, and volunteering. We are located in the heart of the Great Smoky Mountains near Dollywood and Pigeon Forge, TN. Lots of dining, shopping, and entertaining venues to enjoy.

What programs or activities does Brookdale Sevierville offer to enrich residents' well-being?

? Our resident programs is a department dedicated to learning and understanding each individual’s interests and desires. Our resident programs associates customize opportunities to maintain an Optimum Life for our residents through spiritual, physical, emotional, purposeful, social, and intellectual activities for our residents. These programs may be group focused, self-directed endeavors, resident-driven clubs, or external partnerships. There is a broad range of programs to cater to most residents interests, ranging from daily B-Fit exercise classes, Brookdale BrainFit programs, bingo, card clubs, game night, bible study, church services, crafting, gardening, musical entertainment and much more.

What places are near Brookdale Sevierville or within walking distance for assisted living residents to enjoy?

Our community is located in the heart of the medical community in Sevierville. We are a only a few moments from Leconte Hospital and other medical partners such as family physicians, wound care, therapy services, diabetic services, orthopedic services, dentistry services. We do have a Dollar General right next door that is convenient for residents. Many of the places that our residents visit such as the shopping district, theater district, dining establishments are less than 15 minutes away from our community. A weekly outing is typically planned by our activities coordinator and transportation is provided.

What transportation services does Brookdale Sevierville offer to assisted living residents?

For any of our outings which are activities based, we do have a 15 passenger bus for transportation services. If a family needs assistance with transportation for doctor’s visits or other outings, we have many options that we can help them to arrange transportation for their loved one such as Ethra or private transportation services.

What makes the chef or dining program at Brookdale Sevierville exceptional? What kind of menu can assisted living residents expect?

We offer well-balanced options that satisfy the tastes as well as the dietary requirements of our residents. Brookdale dining programs include the following: baked fresh, made from scratch, garnish program, Signature Seasonings, Food Committee and Resident Monthly Menu Chat, A We Say Yes approach to resident’s needs. All menus at Brookdale are developed by a registered dietician to deliver the highest quality and comply with nutritional requirements of each residents.

What safety features or security measures does Brookdale Sevierville offer to assisted living residents?

Resident care staff 24/7, resident call pendants, pull chords in bathrooms and all public rooms in the community such as living room, activities room, library etc. Falls Management Program that identifies residents at risk for falls and introduces approaches to help prevent falls, security system on the front door, secured memory care community, fully equipped fire safety and sprinkler systems, handicap accessibility, walk in showers with bench seating, personal check-ins throughout the day

How does Brookdale Sevierville keep residents' families informed about their loved ones?

Daily nurse communication with family members for any care needs or concerns, on-going personal assessments, and scheduled care conferences. Plan of care is continually adjusted to meet the changing condition of the needs through our clinical oversight. Every staff member works together to communicate regarding resident well-being.

What is the care staff-to-resident ratio at Brookdale Sevierville during daytime and nighttime hours?

1 AL associate for every 15 residents, during the daytime this number is increased because of managerial personnel such as Sales Manager, Business Office Coordinator, Activities Coordinator, Executive Director, Health and Wellness Director and Coordinator, Maintenance Technician, and dining staff.

If Brookdale Sevierville accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We are a pet-friendly area. We have an outdoor courtyard area as well as walking space in the front of our building. If inside the community, all pets must be maintained on a leash. We must have an updated vaccination record for our pet who is a permanent resident at the community or a visiting pet.

What ongoing senior care training does the staff receive?

We complete monthly trainings on various health related topics through our Learning Management Computer Based System as well as daily coaching and feedback from our immediate supervisors. Training is on-going.

How many staffers are on duty in the daytime and overnight?

We are always staffed with 2 caregivers at all times in our memory care community.

What safety features or security measures does Brookdale Sevierville provide to protect residents who wander?

We have egressed alarms on all of the exterior doorways in the community as well as the interior doors to our memory care community.

What programs or activities does Brookdale Sevierville offer to keep residents engaged? How does the staff engage residents' long-term memories?

A daily path of programming is used to meet the needs of all levels of dementia, which utilizes resident’s remaining skills and reawakens past talents. They are typically 6 programs planned daily. Solace is our late-stage program which engages our most vulnerable and frail residents. InTouch resident-use technology helps residents stay connected.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Our Health and Wellness Director or Coordinator will complete an initial personal assessment prior to a resident moving in. They will do a follow up assessment within 15 to 30 days. These assessments on-going after that every 6 months unless a change in condition is noted. Our clinical team also partners with the family members, family physicians, and specialists to make sure the plan of care is accurate.

What techniques does Brookdale Sevierville use to support memory care residents during mealtimes?

The Clare Bridge dining program helps residents to enjoy and manage dining through dementia –friendly menus and specialized, supportive techniques to maintain the use of utensils. It also incorporates small dining rooms with consistent seating to support the challenges of those with dementia.

How does Brookdale Sevierville keep residents' families informed about their loved ones' health?

Daily nurse communication with family members for any care needs or concerns, on-going personal assessments, and scheduled care conferences. Plan of care is continually adjusted to meet the changing condition of the needs through our clinical oversight. Every staff member works together to communicate regarding resident well-being.

Describe the neighborhood around Brookdale Sevierville. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

We are located in the heart of the medical district in Sevierville, TN. We are only a few moments from Leconte Medical Center and are surrounded by family physicians, dentists, orthopedic doctors, therapists, most any type of health related doctor or service that you would need.

Is Brookdale Sevierville affiliated with a hospital if more care is needed?

The resident has the choice of which hospital they will choose if they need further care. However, in a medical emergency, residents will be first transported to Leconte Hospital and then when stabilized will be transported to their hospital of choice.

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Services and Amenities of Brookdale Sevierville

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: Yes
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals


  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Security Gate
  • Spa
  • Features Extra: Library

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Wifi
  • Technology Extra: Emergency Call System

Health services

  • Hospice Care
  • Medication Management
  • Nurse On Staff: Available During Business Hours; Some Availability Outside Of Business Hours
  • Pharma


  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Wii Sports
  • Fitness Room
  • Gardening
  • Cooking
  • Arts And Crafts

Financial guidance

  • Va Benefits Consultation
  • Financing Advice

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests


  • English


  • Resident Capacity: 50
  • Staff Patient Ratio: 8:1
  • Respite Care
  • Minimum Age: 65
  • Pets: Yes


  • State Licenses: 00000188
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About Brookdale Sevierville

Brookdale Sevierville provides our residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living we customize our care offerings for the individual. This allows each assisted living and Alzheimer's care resident the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the proper lifestyle and care accommodations as their needs change.

We promise Respect for Individual Preferences and offer personalized care needs in an atmosphere that encourages each resident to live in health and longevity. Our residents enjoy life with the support they need, coupled with the appropriate assisted living and Alzheimer's care accommodations as those needs change.

Our community is dedicated to enriching the lives of our residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

Our Clare Bridge Place program serves those with Alzheimer's disease and other forms of dementia. Each day, we promise to work to deliver Daily Moments of Success for each resident. The Clare Bridge Daily Path provides structure and activities each day designed to meet specific needs of those with dementia, while the Clare Bridge Dining Program, designed by a gerontologist and registered dietitian, helps residents in need of Alzheimer's care retain the ability to enjoy and master the daily dining experience.

What Makes Us Special

Wellington Place Sevierville is conveniently located to shopping, restaurants and area attractions in Sevierville, Pigeon Forge and Gatlinburg. The community offers residents opportunites to go out and enjoy the Smoky Mountains.

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Brookdale Sevierville

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