ACCELerate Skilled Nursing and Rehabilitation

Justme05

it was a nightmare; first and foremost and most important NO COMMUNICATION; the food wasn't that good, one day no utensils; had to fight to get her a shower and then the water was cold; no soap in soap dispenser; no change of date on bulletin board so my family member was always confused what day it was; the janitor would wake up patient at night to clean bathroom; and it goes on and on; no communication with staff until almost the last day; we had a meeting set up and it was cancelled and never had it; the last day, the patient signed forms to be released, and we had questions and waited for the nurse to come back with someone to address them and she never came back and we walked out with no instructions on where to go or what to do. So we wheeled her out by ourselves. Big thing is NO COMMUNICATION....no one was giving up names to contact people....

Just_me

The care is deplorable. So many of the staff are contractors. I personally heard one staff member yelling at a patient. One contracted tech was terminated after we complained because she was too busy texting to take care of our family member. Completely unacceptable! Feces left in the toilet for two full days. When I pointed it out to a tech, the response was, "someone else will have to take care of it." Breakfast didn't reach my relative until 10:30. Lunch and dinner were hours late too. The food was awful anyway. Most people could be seen bringing in bags of takeout for their lived ones. It took two full days to get my relative's menu switched to diabetic, and the only real difference was the sugar free drink. Call bells went unanswered for up to 45 minutes. Bed/chair alarms were completely ignored. I found a bed bug on me after sitting in my relative's room for 45 minutes. The "therapy" was minimal and ineffective. First and only speech/swallowing evaluation was conducted the day of discharge! Speaking of the discharge, that was the first and only time we heard from the case manager. Never actually met the physician. If we didn't ask questions or seek out people, we got no information at all. So this patient, with no communicated goals, few evaluations, and having had minimal therapy (there was never any work on navigating steps, bed transfers, or tub transfers), was being discharged to go back home, living alone. Oddly enough, the discharge was communicated to us several hours after we told them they will be reported to the state (which we did). If you cherish your family, place them anywhere else.

Donald

I'm in ACCELerate Skilled Nursing and Rehabilitation for rehab. I like them. They're pretty good. I was here when I had my first operation because I had two operations on the same knee. I will be here for six to eight weeks. The staff is good. The food is great. Today for lunch, I had Salisbury steak, mashed potato, and carrots and it was really good. My room is nice. It's a nice facility.

Joan

My husband did rehab at ProMedica Total Rehab. He just got out on Saturday. The care is good. They were just in there all the time with him and they brought his medications on time. It was a nice place and it's a newer one. My husband said the food was good. They don't share the food with the people coming to visit though so I have not tried it. He was in a private room with one bed, a good-sized TV on the wall, and a good-sized bathroom.

Toby

My mother is in Powerback Rehabilitation. A neighbor recommended it, she's a nurse and it's by Genesis which is a big company and I've been really happy with it. They keep me informed on what's going on. They're getting her up, walking, making sure she eats all that kind of stuff, so I'm happy with them. You can't go in cause of Covid and I've never been inside but it looks nice outside. They got her up walking which is good. They always answered the phone. What I'd like about this place is you're assigned to like a team leader. The social worker, the physical therapist, everybody reports to the team leader, so even if I leave a message for a social worker and she doesn't get back to me, the team leader knows. So, I like the flow. And the team leader makes the bad situation into funny. She takes her job seriously but when you finish talking to her even if it's bad news you're not crying because she kinda mix it right. I can call her anytime about anything and she will call me back. I'm very impressed with them. They're on lockdown due to Covid, so they have to eat in the room. She goes down for physical therapy and I don't know how that worked out like if there are room or just physical therapy come up to her, but I know she made it up to 44 steps. Every day they go tell me, ''Oh she did these many steps.'' The nurse surgeon that saw her when she broke her neck doesn't take her insurance so he won't talk to me about anything like what mom's supposed to do, like arm exercises or whatever. She just talked to a physical therapist and I found out from the physical therapist that my mother can't have anything with buttons. She has this big brace on her neck and they don't want her looking down. I know some aide is like always available if she needs something. Mom likes the food there. Her insurance fix the whole thing up. She has Medicare and they fix the whole thing up.