Guardian Angel Homes of Hermiston

jami13

I am posting this from my experience with this facility because when I was researching possible homes for my mother all I read were positive reviews... and positive was not my experience here. My mother spent 18 days total here. Her care level was obviously higher than what the facility was able to provide and should have been apparent from the beginning, yet her needs continued to be ignored no matter how many times my family tried to advocate. Nobody took notes and the staff does not communicate. We would have to repeat falling incidents to the caregivers constantly because they just don't talk to each other. My mother had difficulty feeding herself and we requested soft food MULTIPLE TIMES. One of the soft meals provided was a Cheeseburger cut into pieces. This is unacceptable. The girls that work here are wonderful and I know they are just doing what they are told, but there is not a whole lot of one on one care here because of the amount of residents and only having 1-2 CA's on shift + attending their other duties including dishes and laundry for all residents. They are short staffed and the turnover rate is very high. (Understandably so.) The only Administrative person that really acted like they cared was the head nurse and it was quite obvious that her plate was overflowing. Like I said, My mother spent 18 days here and administration did not even send a single flower or sympathy card.

Joan

We chose Guardian Angel Homes for Mom because we liked the looks, and the price of it and the people are very nice. They help her dress when she needs it, help her bathe, and give her medicines that she needs. We have no problems at all. They have really good food that she seems to like.