Good Samaritan Society - Fairlawn Village

This small facility for about 50 residents offers both skilled nursing and memory care; all the residents are housed together. Many of the rooms are shared, although a few are private. Once inside them, there's nothing special but a TV and pictures; there's the look and feel of an institutional hospital room. The whole place is rather chaotic; not a very inviting atmosphere. One high point here is a resident poodle that many residents seem to enjoy. But while the residents often congregate in the hallway, there are no real cozy gathering spots for them. There isn't much in the way of scheduled activities for them beyond sing-alongs. The food is very basic and bland, without many choices offered daily. The worst aspect, though, is the staff, who seem territorial and unapproachable, and rather bitter. In fact, there is a generally low morale among staff members, many of whom seem sour. I have witnessed staff members yelling at residents and no one interceded to redirect the staff. The orders for meds are sometimes not used properly. No one showed any compassion for a resident who was crying. The social worker doesn't work easily with outside agencies. There have also been some problems with billing which is tendered and sometimes greatly raised, but not itemized. The cost, which can be as high as $10,000, is high for the area.