Valley View Health Campus - Fremont

Jnamom

The facility is beautiful, I will give them that. However, it was overall an awful experience. From the admission to when my dad left. We were not given very much information, processes on how things worked. Nanci the administrator was great. Most everyone else, we either felt like we were bothering them or they just didn't interact with us. When we tried calling in to check on our dad, most times it took up to an hour or more before we could make contact with someone. And a lot of times were told someone would call back, and they didn't. Professionalism is lacking terribly, from the DON, the social worker, the majority of nurses. I got a copy of the notes from the time my dad was there, and the nursing notes were very one sided. My dad was on hospice. The last straw was when his Fentanyl patch came up missing (several days after the fact, after I asked for the status of that, was told it was found in the trash can, and I am sorry, not really buying that). While we didn't want to move dad again, felt it was in his best interest to move him to where he would get the care and attention he needed and deserved. My dad was not a priority for them. I hate that I put my dad there, but it really the best option, sadly. Nurses would avoid us. Didn't want to deal with us. Maybe for short term rehab this would be ok. If your loved one isn't cognitively alert or medically fragile, you have to stay on top of everything and advocate strongly for them.

Carolyn

When my mother was at Valley View Health Campus she lost almost 20 pounds. They didn't give us the paperwork that was needed when I took her to doctors' appointments. You were allowed to visit in the courtyard outside. If you didn't meet outside in the main courtyard, you had to call them to open the gate, let you in the courtyard, and go back and visit through the window. However, you couldn't get anybody to come and open the gate to let you out, you had to climb the gate out. We called for 15 minutes and we couldn't get anybody answer the phone to let us out. The staff was not very well trained. It took two people to do one person's job and sometimes more than that even. I had two nurses and an aide come out to get my mother out of the car after a doctor's visit and one basically couldn't do anything. She had to go back in and come back out with two more. By then, I had gotten Mom out on my own. The residents were basically locked down in their rooms. It's a fairly new building, but it doesn't seem very friendly. She didn't like the food.