North Chase Rehabilitation and Nursing Center

Debbie

My mother was in a nursing home at North Chase (formerly Britthaven of Northchase) in Wilmington just a month ago. She just got out. She was there for rehab, but I was not happy at all with the nursing home. I wouldn't recommend it to anyone. She won't go back there. The physical therapy people were amazing, but the nursing home part of it was not. The rooms needed repairs. She had to get three different beds before she got one that worked. The walls needed to be painted and had lots of marks on them. A lot of the rooms didn't look very nice on the inside. The only reason she was there was for convenience to me. It was halfway between work and home for me. She was there for 100 days. She had therapy for hip replacement. I know they're short staffed. I'd go in there lots of days, and the food would be sitting on her table; she hadn't touched it. No one bothered to open it up or help her open it. She'd be laying in bed, and it would be laying on a table by her. Her light would be flashing when I got there, and she needed help (she needed changed or something). I'd be there 30 or 40 minutes before I could find somebody to even come in there and help her. That was many times I was there. I came every day at lunchtime to bring her food.