Brookdale Shelby's staff is very pleasant and do a good job. People are friendly and take good care of you. They have good nursing staff. The room is pleasant and sufficient for my needs. They have some games, puzzles, reading groups, and therapy which is very good. The place feels homey.
1425 East Marion Street, Shelby, NC 28150
Call
(800) 385-2527
Reviews of Brookdale Shelby
Assisted Living Reviews for Brookdale Shelby
April 08, 2019
I am/was a resident of this facility
October 28, 2015
I am a friend or relative of a resident
I visited Brookdale Shelby for my grandmother. It was expensive. The staff was very nice and friendly, but my only negative is that it is an older building and the rooms were much smaller. They did have lots of activities going on. They have transportation services for doctor's appointments and other outside things, like shopping or museums. Their dining room was nice too.
July 14, 2015
I visited this facility
Brookdale Shelby was average. The rooms were small, and the carpet was old. It is in a very nice area of town, but the facility itself needs updating. They were friendly, but I didn't think they went over and out of their way; I just think they did the minimal to assist us.
October 16, 2014
I visited this facility
The management was rude and very unprofessional, the nurse had no compassion, there is no way I would put my mother here nor would I refer this place.
Provider Response
We deeply regret that we were unable to meet all of your expectations. We want to thank you for taking the time to visit and for providing feedback. Please know it will be reviewed and used to better serve our residents and their families in the future.
December 16, 2013
I visited this facility
Sterling House of Shelby was a very nice facility but it just did not have a memory care unit, which I was what I looked for my mom. They had very good accommodation. The rooms were very nice and very well-maintained. The staff whom I interacted with were good. We had a meal during the visit and it was excellent.
May 11, 2013
I am a friend or relative of a resident
When our mother moved into Sterling House in 2009, my siblings and I felt tremendous relief that she was in a safe, nice, caring environment. Our mother, however, wasn't thrilled. Understandably, she was grieving the loss of autonomy and independence (she lived independently until she was 89). But after several months, she adjusted and accepted the transition.
Over the next 3 years, I spent a considerable amount of time at Sterling House, visiting my mother, interacting with employees, and talking with other residents. Not once did I hear or see anything that made me reconsider my mother's move there. On the contrary, I was impressed and at times very moved by the employees' professionalism and their respect for and tenderness toward my mother and other residents.
For families as well as individuals, It's a challenging, sometimes wrenching thing for an older loved one to move into an assisted living facility. When our mother died in December 2012, we were awed by the level of care and love she received from Sterling House up until her final moments. Words cannot express the gratitude my family felt and continues to feel for Sterling House.
May 11, 2013
I visited this facility
Sterling House of Shelby was a very nice facility. But my aunt would be far away from her church, so I don't really know if she'd want to move there. We saw the room that was available at that time, and it was nice. The lady that entertained us was very nice and treated my aunt like she's known her for a very long time. There was nothing wrong with the place at all.
April 03, 2013
I am a friend or relative of resident
My mother makes her home at Sterling House. She is given excellent care and all of the employees seem like an extended family to us. Mother is able to live a very independent life-style at Sterling House and the transportation services facilitate her autonomy. The chefs are wonderful and having meals with her at Sterling House is a treat.
April 03, 2013
I am a friend or relative of resident
My mother has been living at Sterling House of Shelby for almost 2 years. She and the whole family have been very pleased with the facilities, the staff, the food and the activities offered there. I do not think that you can find any place better.
April 03, 2013
I am a friend or relative of resident
My mother in law is a resident of Sterling House. She was reluctant before coming. Now, she raves about it every time that I see her. My husband and I have been exceptionally please with the facility, level of care, meals, and assistance, and activities that they provide. It has become home for my mother in law. She feels safe and secure there.
April 03, 2013
I am/was a resident of this facility
After more than 50 years in spencer, NC Rowan county, I came to Sterling House Shelby. I didn't know anybody but since my children are scattered I came where my daughter Kathryn is. I have been happy here and everyone is very helpful and kind. Even though they give us to much food.
Questions about Brookdale Shelby
Describe the overall population of assisted living residents at Brookdale Shelby. What is their average age? What are their favorite things to do?
We are a very active community with active residents. The ages range from late 60’s through early 90’s. They love trips out to eat and to trade shows and festivals in the area
What programs or activities does Brookdale Shelby offer to enrich residents' well-being?
We offer cooking demos, restaurant outings, shopping, games and movie nights along with a book club.
What places are near Brookdale Shelby or within walking distance for assisted living residents to enjoy?
We have the local Country Club and YMCA near the community. We are localed right near downtown with local shops restaurants and Coffee Shops.
What transportation services does Brookdale Shelby offer to assisted living residents?
We have a bus that transports residents to appointments and on trips
What makes the chef or dining program at Brookdale Shelby exceptional? What kind of menu can assisted living residents expect?
We offer restaurant style dining that appeals to the residents personal choice and caters to their likes and preferences.
What safety features or security measures does Brookdale Shelby offer to assisted living residents?
We are a secure community with a code to enter and exit the community. We are staffed 24 hours with associates for safety and peace of mind for our residents and families
How does Brookdale Shelby keep residents' families informed about their loved ones?
We have a monthly newsletter that is emailed to all of our families from our President of Resident Council
What is the care staff-to-resident ratio at Brookdale Shelby during daytime and nighttime hours?
We staff to care for our residents adding associates as we have our residents age in place.
If Brookdale Shelby accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We are a Pet friendly community that allows small dogs and cat. We have a courtyard to take the animals out to use the restroom.
What ongoing senior care training does the staff receive?
We are monthly doing on the job trainings and in-services to keep our associates up to date with new information and procedures
What safety features or security measures does Brookdale Shelby provide to protect residents who wander?
Our doors are secure but, have many tools for redirection and nursing interventions that we use to capture the root of the problem. We also have memory care communities within Brookdale that can provide a safe alternative to our residents.
Services and Amenities of Brookdale Shelby
Dining options
- In Room Kitchenette
Features
- Beauty Barber Shop
- Resident Transportation
- Garden And Patio
- Resident Parking
Cleaning services
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
Health services
- Nurse On Staff: Available During Business Hours; Some Availability Outside Of Business Hours
Guest services
- Guests At Mealtime
Languages
- English
- Spanish
About Brookdale Shelby
Brookdale Shelby provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.
We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.
Map of Brookdale Shelby
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