Eddy Heritage House Nursing and Rehabilitation Center

Offers Assisted Living, Nursing Homes, and Memory Care

5 Reviews

2920 Tibbits Avenue

Troy

12180

Eddy Heritage House Nursing and Rehabilitation Center

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3.6 5

miserablepeople 2020-08-27 The staff are miserable, lazy and disrespectful to residence. It's all about them. More rules than rules. The food is nothing but slop. Heartless human beings. Don't go here. You will be sorry. It's all about the money. Administrator does not return phone calls. They all should get a new jobs cause they don't care about people being happy. They are in no hurry to answer the call bell. Horrible place to rehab. I am a friend or relative of a current/past resident

5 1 1

Lynda 2018-10-18 My dad was at Eddy Heritage House. It was very nice and very well run. The place was very clean. The staff members were very friendly, very helpful, and very professional. The food was good. I am a friend or relative of a current/past resident

5 5 1

LovelyLady0000047 2014-05-12 I was very pleased with Heritage House. The staff was pleasant and knowledgeable. The residents were happy. The place was very clean and well-kept. The room that I saw was spacious and nicely set up. The people I was there to see were there for rehab. I am a friend or relative of a resident

5 5 1

Marriann 2013-11-27 We really like Eddy Heritage House. This would be the facility that we would choose if he eventually would use it, but right know we decided to keep him home. From what I saw, the facility is wonderful and very welcoming. It’s very caring and very clean. They have a lot of organized activity. It's very homey when you go there. The staff was wonderful and very friendly. They treat the residents with lots of care. No one seemed to go unnoticed or untouched. Nobody was left alone. Everybody had something to do or was with somebody and nobody was left out in the chair by themselves and that was good. I visited this facility

5 4 1

laquasha 2010-07-24 My mother is at the Heritage House after suffering a broken femur and being on fosamax for 15 years. She is 65 and has all of her mental capacities intact. I visit her there. She cannot get clean fresh water every day. I asked an aide for fresh water for her, and she proceded to fill the previous day's container with ice cubes and no water. There was about an inch of old warm water in the container from the previous day. There is no ice on the 4th floor where my mom is staying. They have to bring up the ice in coolers. In my opinion, they act like the ice cubes are gold. HELLO! GET AN ICE MACHINE INSTALLED UP THERE! IT IS NOT ROCKET SCIENCE! I asked for an ice pack for my mom's leg because the one she had was not cold anymore. She was having a LOT of pain. No one could answer me. A man who worked there did not know where the ice packs were. I finally got someone to help and get her an ice pack. They used a plastic bag and once again acted like the ice was gold and filled the bag with ice cubes. When mom asks for her pain meds, they take at least a half hour and up to 2 hours to get to her. My mom was supposed to be woken up to get her pain med during the night. No one woke her up. She was in excruciating pain when she did wake up. That happened several times now. Someone stole her Avon skin cream off of her dresser. My sister asked if anyone had found her skin cream. The reply she got was "Is your mother forgetful?" Ridiculous! Oh and my mom cried once about how much pain she was having (due to femur fracture and inability to get her pain meds on time and being frustrated and in a LOT of pain), and they started giving her Zoloft an antidepressant without even telling her!!! On a positive note, my mom liked the food choices. Many of the aides and nurses were very helpful. The physical therapists were very good. Thank you to the staff members that are helpful and care about the patients. TO THE MANAGEMENT AND/OR OWNER OF THE HERITAGE HOUSE: CAN'T YOU GET AN ICE MACHINE ON THE 4TH FLOOR? SURELY YOU CAN AFFORD IT! YOU ARE SUPPOSED TO BE REHABILITATING INJURED PEOPLE AND THEY NEED ICE PACKS FOR THEIR PAINFUL INJURIES AND THEY WOULD ALSO LIKE FRESH CLEAN WATER DAILY!!! I can't believe how stupid it is to not have these basic things! WORD TO EVERYONE: TRY NOT TO BREAK ANY BONES! GOOD LUCK TO PEOPLE NOW THAT WE HAVE OBAMACARE. I guess I should be happy that Mom is still alive! Laquasha

5 3 1

2920 Tibbits Avenue , Troy, NY 12180

Call (800) 385-2527

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Eddy Heritage House Nursing and Rehabilitation Center (800) 385-2527

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Reviews of Eddy Heritage House Nursing and Rehabilitation Center

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Nursing Home Reviews for Eddy Heritage House Nursing and Rehabilitation Center

August 27, 2020

By miserablepeople

I am a friend or relative of a current/past resident

The staff are miserable, lazy and disrespectful to residence. It's all about them. More rules than rules. The food is nothing but slop. Heartless human beings. Don't go here. You will be sorry. It's all about the money. Administrator does not return phone calls. They all should get a new jobs cause they don't care about people being happy. They are in no hurry to answer the call bell. Horrible place to rehab.

October 18, 2018

By Lynda

I am a friend or relative of a current/past resident

My dad was at Eddy Heritage House. It was very nice and very well run. The place was very clean. The staff members were very friendly, very helpful, and very professional. The food was good.

May 12, 2014

By LovelyLady0000047

I am a friend or relative of a resident

I was very pleased with Heritage House. The staff was pleasant and knowledgeable. The residents were happy. The place was very clean and well-kept. The room that I saw was spacious and nicely set up. The people I was there to see were there for rehab.

November 27, 2013

By Marriann

I visited this facility

We really like Eddy Heritage House. This would be the facility that we would choose if he eventually would use it, but right know we decided to keep him home. From what I saw, the facility is wonderful and very welcoming. It’s very caring and very clean. They have a lot of organized activity. It's very homey when you go there. The staff was wonderful and very friendly. They treat the residents with lots of care. No one seemed to go unnoticed or untouched. Nobody was left alone. Everybody had something to do or was with somebody and nobody was left out in the chair by themselves and that was good.

July 24, 2010

By laquasha

Laquasha

My mother is at the Heritage House after suffering a broken femur and being on fosamax for 15 years. She is 65 and has all of her mental capacities intact. I visit her there. She cannot get clean fresh water every day. I asked an aide for fresh water for her, and she proceded to fill the previous day's container with ice cubes and no water. There was about an inch of old warm water in the container from the previous day. There is no ice on the 4th floor where my mom is staying. They have to bring up the ice in coolers. In my opinion, they act like the ice cubes are gold. HELLO! GET AN ICE MACHINE INSTALLED UP THERE! IT IS NOT ROCKET SCIENCE! I asked for an ice pack for my mom's leg because the one she had was not cold anymore. She was having a LOT of pain. No one could answer me. A man who worked there did not know where the ice packs were. I finally got someone to help and get her an ice pack. They used a plastic bag and once again acted like the ice was gold and filled the bag with ice cubes. When mom asks for her pain meds, they take at least a half hour and up to 2 hours to get to her. My mom was supposed to be woken up to get her pain med during the night. No one woke her up. She was in excruciating pain when she did wake up. That happened several times now. Someone stole her Avon skin cream off of her dresser. My sister asked if anyone had found her skin cream. The reply she got was "Is your mother forgetful?" Ridiculous! Oh and my mom cried once about how much pain she was having (due to femur fracture and inability to get her pain meds on time and being frustrated and in a LOT of pain), and they started giving her Zoloft an antidepressant without even telling her!!! On a positive note, my mom liked the food choices. Many of the aides and nurses were very helpful. The physical therapists were very good. Thank you to the staff members that are helpful and care about the patients. TO THE MANAGEMENT AND/OR OWNER OF THE HERITAGE HOUSE: CAN'T YOU GET AN ICE MACHINE ON THE 4TH FLOOR? SURELY YOU CAN AFFORD IT! YOU ARE SUPPOSED TO BE REHABILITATING INJURED PEOPLE AND THEY NEED ICE PACKS FOR THEIR PAINFUL INJURIES AND THEY WOULD ALSO LIKE FRESH CLEAN WATER DAILY!!! I can't believe how stupid it is to not have these basic things! WORD TO EVERYONE: TRY NOT TO BREAK ANY BONES! GOOD LUCK TO PEOPLE NOW THAT WE HAVE OBAMACARE. I guess I should be happy that Mom is still alive!

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Services and Amenities of Eddy Heritage House Nursing and Rehabilitation Center

Medicare

Health:
Overall:
Quality:
Staff:
Medicare Provider Number: 335760
Ownership Type: For Profit Corporation
Date Certified: 10/01/2020

General

Resident Capacity: 122

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About Eddy Heritage House Nursing and Rehabilitation Center

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The historical city of Troy, New York, is home to the Eddy Heritage House. Seniors can enjoy the tranquility of its spacious courtyards or the beauty of its panoramic views of the Hudson Valley. Residents benefit from nearby churches, shopping outlets, restaurants, health care facilities, and additional local conveniences.

Eddy Heritage House functions primarily as an assisted living or independent living community, also offering adult day care, hospice and respite services. Memory care services are also provided on an as-needed basis, and skilled nursing is available 24/7. Occupational, physical and speech therapy are provided along with vision, stroke, dental and wound care. The community's comprehensive health care services also include medication management and podiatry.

Eddy Heritage House offers many wonderful amenities to its residents. All of the rooms come with cable television, Wi-Fi and safety/handicap features, including an emergency call system. Housekeeping services are also offered to all seniors. A beauty salon and barbershop is conveniently located on the premises, along with a full-service dining room. Regularly scheduled social activities are available along with off-site group outings, daily exercise classes, and various spiritual/religious activities.

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