We toured Brookdale East Niskayuna and our experience was very good. Heather was very nice and pleasant. She gave us a nice tour and was very professional. We really liked her and I know she followed up with my friend. So, she was very good. There's not a lot of activity going on, but it was a nice facility.
The design and the setup of the rooms were all very modern, accessible, and very pleasant. There were community areas and the place was well-maintained inside and out. I think we met someone from the housekeeping department and they were all very kind and compassionate.
2861 Troy-Schenectady Road, Niskayuna, NY 12309
Call
(800) 385-2527
Reviews of Brookdale East Niskayuna
Memory Care Reviews for Brookdale East Niskayuna
February 05, 2022
I visited this facility
September 18, 2021
I visited this facility
We did a tour of Brookdale East Niskayuna. I thought the tour went well. I enjoyed meeting and seeing some of the patients or the clients there. The sales representative, Patty, was excellent, just superb. Almost all my questions were answered; The tour itself was good. The place was very organized, very clean. I didn't see a lot of help in the area itself. I don't think I saw an attendant at all. I know they have a sign for help needed.
It was very clean, and it seemed to be well kept. It was very bright. The paintings on the walls made it look very homey. I thought that it was a very airy type of environment. It didn't feel closed in or small. I don't know how old it is, but it certainly didn't look like it was old or run down.
I didn't see a library. She talked to me about the activities that they have with people there. She did show me an area where they set up to hold mass. It wasn't a chapel perse; it was just an area.
August 29, 2021
I am a friend or relative of a current/past resident
My wife is at Brookdale East Niskayuna and so far, so good. They seem to be occupying her with activities. Her care seems to be good, and that's the opinion of a couple of my daughters too. The place is very, very nice, very clean, and very well maintained.
August 04, 2020
I am a friend or relative of a current/past resident
Please do not put your family member in this place. We believed the lies we were told about the chef that was great(food was uneatable) we eventually started sending food. Some of the staff was ok..others were unkind and yelled at residents...told my Mom she was "a mean old lady" and to "mind her own business" when she questioned treatment of another resident. Most residents are low functioning and not aware of the fact that they are not being bathed or rooms cleaned and that staff is non existent most of the time. My mother went weeks without a shower or bath.PLEASE do not believe the things they tell you ...the lies come from the top and they never stop. We are in a much better place now and this is how I know for sure the difference.
Provider Response
We appreciate you taking the time to share your feedback and are sorry to hear you feel this way. The safety and well-being of our residents is our top priority, and we have policies and procedures in place to ensure this. We are aware the community has been in communication with the family and will share your additional feedback with our management team.
May 17, 2019
I am a friend or relative of a current/past resident
The staff and management here are great. Every time I went to visit they were always smiling and very friendly. The residents always seem very well cared for. I always have a great experience there.
February 23, 2019
I am a friend or relative of a current/past resident
The place seems clean and the staff friendly. The problem is there seems to be a rotating door for staff. Every week I go I see some new faces. They don't give the people enough time to eat. They pull the plates away as quick as they put them down. I see people eating and chewing and pausing, then there goes their plate. No wonder they are all so skinny. Staff doesn't seem to be attentive....especially in the evening hours. Nobody is around. Watching TV and for 20 minutes I never saw a staff member walk by. These people need more attention than they get. I hear staff yelling at residents. Is this really how our elderly are treated! What happened to the TV in Times square? That brought people together instead of sitting on crowded couches where staff never comes by.
July 31, 2018
I visited this facility
Brookdale East Niskayuna has the usual traditional care, activities, and help with medication management. I had to point out to them that someone needed attention, meaning someone was having bowel issues. I didn't see anyone say, "Let's walk you back to your room." I didn't see that intervention. The dining room and bedrooms all seemed fine.
Provider Response
Thank you for taking the time to share your feedback from your visit. We are committed to continuous quality service and care and will share your feedback with our management team.
January 06, 2018
I am a friend or relative of a current/past resident
I was disappointed with the level of care my mother received We were so hopeful this facility would provide a loving environment. We realized quickly that what we were told by the executive director, Matt, and what was provided, didn't match. My mother was served food which was specifically on the "do not eat" list (and food was not fresh), activities were canceled at least three times in the two weeks we were there, and staff interactions with residence were questionable. When we communicated our concerns, Matt became defensive and dismissive. We left multiple messages to speak with him. and he never seemed to get the messages. We removed my mother after only two weeks. It was a very difficult decision. We quickly learned there were 5 other families who also left the facility.
Provider Response
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
August 11, 2017
I visited this facility
I would NEVER STEP FOOT EVER AGAIN in the facility. I was looking for a placement for my mom and dad. I was stiffed by the ED the first time GIVEN A TOUR BY AN AIDE and the second meeting was with the ED and LPN. Place smelled like Urine. The ED promoted himself more than the actual care. Gave me a water bottle and Hat, said he couldnt take care if my mom because they do not have a waiver.
Provider Response
We regret to hear that your experience was less than you expected, but we do appreciate you taking the time to share your feedback with us from your visits. Your feedback has been passed along to our regional management team for review.
September 29, 2015
I visited this facility
I visited a facility which used to be called Clare Bridge of Niskayuna (Brookdale East Niskayuna). They were very good and very helpful, but they didn't have an opening. They were very helpful in setting up a time to visit the place, and I was very pleased with how quickly they were able to do that.
April 20, 2015
I am a friend or relative of a resident
My mother was at Clare Bridge for five months. At the time she went from the hospital to there, we only had four days to find a facility for her because of insurance. She had to be in memory care as well. Finding a memory care within a 4-day window that had an immediate opening was very difficult. Her insurance wouldn't allow her to stay at the hospital any longer.
It is a smaller facility. It had about 40 residents, so there might only 4 or 5 that were higher functioning. Out of those, maybe 2 or 3 either went out with family members or they didn't feel socializing so they're staying in their room some days, so mom started to get isolated. Nobody to chat with. That made a big difference for her. She should be able to have a larger pool of friends that are at her same level. It's nice to have 140 people because she has a bigger bunch of people to choose from, mixed up with and could hang out with friends, so every day isn't the same day all the time. For my mother because she's higher functioning, that’s very good for her. But it really wasn't a matter of anything Clare Bridge did wrong. They did have trips, bingo, regular exercise programs every day, and movies. It just was that she felt she got stagnant with just a group of people. She just needed more socialization. I thought the place was pretty good.
But there were a couple of things that I wish that they had done better. Mom had a problem with the heat flowing into her room because the vents were stuck open, and it took them weeks and weeks just to get a vent cover replaced. We kept asking and kept asking. There seems to be a lack of funding. It seems like cleanliness was definitely an issue. They didn't seem to have the money to fix things. They lost their activity director for a while, and it took them quite some time to replace her.
Provider Response
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we need to focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
September 12, 2014
I visited this facility
Clare Bridge was a small community and everything in there was very nice. The staff was very good. The rooms were nice and perfect for one person. They have all sorts of activities.
June 13, 2014
I am a friend or relative of resident
I want to say this facility has an incredible Dementia Specialist and he happens to be the Executive Director. His name is Matthew and our family could not ask for a more intelligent and caring individual. With his knowledge and leadership , they trule gave us our family back. Matthew truly cares and its very evident with all if his staff as well. All families that have someone in their family that has dementia, should meet Matthew. He's truly amazing. Clara Bridge is lucky to have him
April 24, 2014
I am a friend or relative of a resident
Clare Bridge of Niskayuna is a Brookdale community for memory care. We really like it for Dad's care. My father was sent there because he has onset of dementia, and that's where he could go based on his mobility. It is expensive, but my father and mother can afford it. Their rooms are nice and big. The facility is clean. My dad gets good care there. They monitor his blood pressure and check on him. Meals are also good.
August 25, 2013
I am a friend or relative of a resident
My husband stayed in Clare Bridge for several months. Their services were satisfactory. Although they did overlook on some things regarding caring for my husband, like he wasn't being bathed as often as he should have been. However, I think their patients were giving them a hard time.
June 15, 2012
I am a friend or relative of a resident
The facility seemed very nice. It was well cared after and the staff seemed to be very friendly. I think my grandmother was fairly happy living there. She complained to me about the food, but she was a very picky eater so this may or may not be a problem. The staff seemed very competent and helpful towards her. She became a part of the community and made a few friends while she was there. Overall this was a good place for her to be over a nursing home. It was very expensive but because of her extensive savings was well worth it. The location was close to our house and it made visiting her often very easy. They require that you use their service for perscriptions and it seems to be quite expensive. I never compared the costs to that of CVS but I would imagine that this is another way for them to make money.
Costs for Brookdale East Niskayuna
Services and Amenities of Brookdale East Niskayuna
Room and housing options
- Companion Suites: We Offer Companion Suites
- Studio Apartments
General
- Resident Capacity: 52
- Minimum Age: 65
Costs
About Brookdale East Niskayuna
At Brookdale East Niskayuna we know that memory losses due to Alzheimer's disease and other forms of dementia are progressive and residents' needs are continually changing. That's why we provide balance in our residents' capabilities, personalities, and preferences to create daily routines that enhance their spirits and increase their sense of purpose. We believe the amount of satisfaction our Alzheimer's and dementia care residents receive from the tasks that fill their days goes a long way to maintaining their sense of purpose and overall satisfaction with life. An integral part of this is our promise to encourage each resident to find Daily Moments of Success. To help our residents achieve these moments, our associates receive the tools and training needed in such key areas as specialized dining and the ongoing monitoring of healthcare and behavioral needs, to name a few.
We provide Alzheimer's and dementia care residents with the lifestyle, housing, and services they need in comfortable surroundings combined with the amenities, programs, and care to help stimulate recognition, recall, and wellness in a safe environment. Through years of caring for individuals with dementia, our professional care staff has learned to create optimal surroundings and approaches to care. Familiar environments that our residents have enjoyed throughout their lives are recreated to help them feel reassured and comfortable. The Alzheimer's and dementia care programs at Brookdale East Niskayuna are built to embrace, not restrict our residents' desire to wander and to provide a sense of belonging.
Get CostsMap of Brookdale East Niskayuna
Senior Living Communities near Schenectady County, NY
Senior Living Communities near Niskayuna, NY
Other Senior Care in Niskayuna, NY
Helpful Articles
- 8 Things to Do When You First Learn Your Loved One Has Alzheimer's
- 10 Signs It Might Be Time for Memory Care
- 8 Red Flags That an Alzheimer's Caregiver Needs a Break
- Memory Care vs. Assisted Living
- Memory Care Checklist: What to Look for, What to Ask
- How to Find the Alzheimer's Care Facility That is Right for You
- Paying for Memory Care: 7 Things to Know
