Lynbrook Restorative Therapy & Nursing
243 Atlantic Avenue, Lynbrook, NY 11563
2.6
(31 reviews)
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Reviews of Lynbrook Restorative Therapy & Nursing in Lynbrook, New York
2.6
(31 reviews)
Facility
2.7
Staff
2.7
Food
2.5
Activities
2.8
Value
1.8
Carol Cannonito
1
|
March 28, 2023
Do NOT ever send your loved one to this horrible place. My 93 year old dad needed rehab after a five day hospital stay. This rehab was chosen because it was close to my home and close to a dialysis center he went to three times a week. I was told by the hospital that my dad would be picked up by an ambulette between 3 and 4 pm on December 28th 2022 and bought to this Lynbrook rehab center. I called the rehab center three times after 4pm looking for my dad, as I planned on coming to the rehab center to bring his things and set him up. By 7:00pm I was told he still had not arrived. I asked the nurse that answered the phone to find out where he was. I called back and was told he had been at the Lynbrook center since 4:52 pm. I went to the center only to find out my dad had fallen. He had a lump on the left of his head, the size of a golf ball, a cut on the back of his head that required six staples, a cut on his left temple and a skin tear on his left arm. No one could tell me what happened, just that he fell out of bed. No one working on the floor seemed to care. We now had to go right back to the ER. Once at the ER my dad was unresponsive and spent the night there. I did not send him back to Lynbrook. My dad died a month later. He was never the same after the fall. He lost out on some rehab since the fall set him back. I had asked my dad what happened that night. He really couldn’t answer me, except that he fell and couldn’t get up no matter how he tried. The day after his fall I went back to the rehab center to speak with an administrator. I was told the head nurse would call me to discuss the situation, but never did. I am haunted by the sight of my dad that night. It was a traumatic event. I would also like to add that the second floor is dark and dinghy looking.
marias23
1
|
November 28, 2022
My Dad was in here. Actually the most horrific experience I have ever had. I had to beg for them to shower him for more than 13 days. They had him on a schedule for shower that I saw that they did not adhere to. I can assume that they were billing Medicare for this service even though they were not providing it. Someone told me there is case with the DA for that reason. One of the aids got so mad that I was begging for him to be showered she left him wet and in a dirty diaper for hours causing his skin to open. A wound doctor had to be called in. With the exception of a couple therapist and one nurse named Marie...nobody cared or treated my dad or other patients humanely. I tried to get people to care with extra kindness, send positive emails, TIP people who were working with my Dad, it didn't matter. Even the dietician was mean, short and careless. He needed thickened food and liquids. She would continually forget and got mad if you reminded her. I had meetings with Social Worker and Director...they promised me he would be taken care of after voicing my concerns after a nurse Forgot to give him his blood thinners. My Dad is only 73. We took him out of there after he had another stroke in there. I am horrified how this place is run For Profit by a group of people that nurses told me run other rehab nursing homes. Please do not put anyone you know in here. Please....if you are there already...show up, ask questions and check on the people that do not have visitors. I wish I would have called the cops on them.
Lefty Laurie
5
|
June 14, 2022
I experienced a bad fall while on vacation in California.After 2surgeries & acute rehab My Family reached out to Lynbrook .The staff took care of everything Once paperwork was sent they assessed my needs I was approved for admission I arrived at JFK and was transported to facility there I was treated by my core care team. There I was with no ability to stand /walk or use my hand 8 weeks later I am home with ability to walk and start my craft work. I found Lynbrook to be very responsive,clean with very caring staff The chef is very creative providing tasty meals If you or Family member need therapy you will not regret using Lynbrook restorative care
Anonymous001
1
|
April 5, 2021
After beating COVID 19, my mother (in her early 80's) needed Physical Therapy and Cardio Therapy to get back on her feet after an extended hospital stay. I chose to send her to Lynbrook Restorative Therapy & Nursing. BIGGEST MISTAKE OF MY LIFE, AND ONE I WILL REGRET FOR THE REST OF MY LIFE. The nurses regularly flat out ignored the call button to take my mother to the bathroom, put her to bed and take care of other basic needs. My mother would call every night with these complaints, and one night when I called to ask what was going on, one nurse went on to tell my mother to stop calling her kids for every little thing, and don't call your kids any more tonight. ABSOLUTELY INEXCUSABLE to talk to a patient like that. Another night, when they actually did take her to the bathroom, when my mother pressed the call button to let them know she was finished, the nurses did not respond. She had to walk herself back to the bed from the bathroom, when she was in ABSOLUTELY NO SHAPE to do so and put her at a severe risk of falling. Another night, my mother suffered all night from acute abdominal pain and the nurses refused to call a doctor until the next morning. The doctor that treated her at the facility the next day told her it was "gas". Two days later, in severe pain again and throwing up, the nurses did not answer the call button and would not call a doctor. I had to go to the facility, and when I arrived, what I witnessed were three nurses with a patient in severe distress, and had NO CLUE how to handle it. Their solution was to give her pain medication orally, which she would have thrown up anyway. I told them at this point to pack her bags and check her out of the facility, as I would take her to the hospital myself, which is the only thing that prompted them to call EMS and get her the care she needed. I lodged several complaints throughout my mom's stay with nursing, as well as Social Services, all who pretended to care, but took no action and came back with nothing but excuses. My mother is now back in the hospital, and I am CERTAIN this place is what put her there. If you are considering sending a loved one here, I WOULD STRONGLY ADVISE AGAINST IT. I found the staff to be careless, insensitive and incompetent, and I feared for my mother's safety every night she was in here. While I hate that she's back in the hospital, I'm relieved she's not here. When the hospital is the better option, there's a big problem... and there are most certainly big problems here.
Fran A
1
|
February 28, 2021
I write this review with a heavy heart as my father has since passed since being at this facility. I write this in hopes to help spare another loved one desperate to try to find a facility that they can entrust to care for their loved ones. As we are still in a choke hold by covid restrictions we are not afforded the rights to even visit a facility to see where we are sending our loved ones. I had to solely rely on reviews and online photos. Please note the photo they show on their website of a bright room with blue stripes is not where they stay. That must be the one room they remodeled. My fathers room was small, dark wood panel with dark drapes on the windows. My father had his iPad and would show me around the room. They boast of a bakery on their website. That must be for the employees, my father never benefited from that feature. They show rehab rooms that residents are not allowed to use due to covid restrictions. The residents are trapped in their rooms all day long. They attempt to do moderated PT and OT bedside. You are not receiving the treatment as they seem to advertise. The dietitian ask for food preferences. We simply asked no gravy. They would seem to put gravy on purpose almost every day. My father would call almost every day in anguish on how he was ignored when he would ask the nurse and aides questions. Simply asking what pill he was being given was treated with no response. When he would push the call button from having been sitting in his own feces for over an hour ( I know as fact it was that long because I would stay on the phone with him to talk him through it- to try and remain calm) they seemed annoyed by our calls and pleas to help him. He would receive responses such as, what now?, or that’s not my job. My father was not doing well medically and probably needed more medical care. The last few days in the rehab his health began to diminish. The final weekend of his stay before I demanded he be removed from the facility , I had to beg the secretary from the front desk for her help because the nurses were not answering my fathers call button, nor were they answering the phone when I called. The secretary was also in disbelieve at how heartless they were. My father again had been sitting in his own feces this time for almost 2 hours. They had brought him his food tray but it was out of reach. We begged at the very least if they could move the food tray closer. The secretary at the front desk asked them to help at least move the food tray- their response to her was “what does it matter, he doesn’t eat it anyway”. I will also be contacting the board of health to file a complaint on their lack of care and deprivation of food. I pray to spare another daughter the pain I am feeling right now. My fathers last few days of his life were spent miserably at this rehab. I am so sorry to have decided as a family to send him here. I’m not sure who wrote the positive reviews. There was not one positive thing about this place.
HeleneL
1
|
April 28, 2020
Looks can be deceiving. The place is beautiful, fresh flowers, fresh baked goods. That's about where it ends. The rehab department is the worst for the elderly. They kept my father there for 44 days and did zero. He could probably walk better when he arrived. During his stay there he lost 20lbs and could not walk when he was released. After being home for a week he was walking and standing with assistance. After 3 months at home, he gained back over 20lbs and was strong. Every time I asked the rehab staff how he was doing they said Good. Can I set up a time to see him walk? Crickets. He got a huge bruise, from his armpit to below his hip, while he was there, which no one could explain. They were investigating...I am still waiting. Don't send anyone you care about here.
Frank Santucci
5
|
November 22, 2019
If your looking for a place that provides top-notch quality care, this is your place. The aids, the nurses, and also the rehab staff are really passionate about what they do for their residence. This place is always clean and has delicious meals served three times a day. It also has a beautiful bakery that bass fish guts and makes fresh coffee on premises and you can have whatever you want for free for yourself and for your visitors.
JohnV555
5
|
May 29, 2018
My father stayed at Lynbrook Restorative Therapy and Nursing, for a short stay, after his discharge from the hospital. The facility is well-maintained and in a nice neighborhood that was convenient to get to from our house. Every employee I encountered was considerate and seemed to take pride in their work. Overall, I was left with a very positive impression of the operation of Lynbrook Restorative Therapy and Nursing. During my father's stay: the staff was consistently attentive to my father's needs and accommodating. My dad liked the food very much, which was vitally important to his recovery and well being. My father's room was nice, well-furnished, and kept very clean, including his bathroom. Ava, the Director of Social Work, was especially responsive, helpful, and caring when addressing my father's needs. Althea and Mahdai (Certified Nursing Assistants) did a wonderful job taking care of my dad during his stay. Amelia (Admitting Nurse) was professional and compassionate when dealing with my dad, and thorough when assessing my father, upon his initial arrival. Michelle (Director of Admissions) and Vedia managed my father’s admission to the facility in a timely and considerate manner. I don't know the names of everyone who attended to my father, however, I believe all the staff who attended to my father and/or contributed to his well-being during his stay, did a good job taking care of my dad; their combined effort put my family's mind at ease and is very much appreciated. My family is sincerely grateful for all their dedication and hard work. I would definitely consider, and feel reassured, sending a loved-one and family member to Lynbrook Restorative Therapy and Nursing should the need arise in the future.
JaneD92
5
|
July 28, 2017
A nice quaint rehab facility in Lynbrook. My grandmother was here for a while until we moved. We wanted her to be closer. But no complaints, the staff is very friendly and cooperative to her needs.
cjean3
5
|
July 27, 2017
My grandfather came in for rehab on his week and was greeted with such care by Nesly, the Director of Admissions. She was so genuine and made him feel comfortable with the process, She made sure to ensure us that he was in the right hands and would be taken care of. The nurses he dealt with were very personable and welcoming and I would recommend this establishment to all.
mrsjgh
1
|
July 3, 2017
If you love and value your family, stay away. Nurses are rough with non verbal patients and ignore the patients who ask for help. Website states it's like staying in a motel, that's a lie. Every sheet and blanket has huge holes and tears. The food is terrible. The double rooms are old and outdated. The quiet patio stated on website is broken concrete next to a smelly dumpster. Huge dust bunnies fell on our heads in the lobby from the vents. They leave patients in wheelchairs all day. The social workers do not answer questions or return phone calls. The food is just disgusting, like eating a salt lick.
dadsgurl
1
|
June 30, 2017
I wish I could give this place no stars. My dad stayed here for 5 days for the rehab part. He was placed in a room with a long term patient. The nurses were very lax about giving him his medication as well as taking 6 hours for an IV drip that was only supposed to take 90 minutes at most. The food was terrible, not fit for a dog let alone human consumption. Dad complained about the food but nothing was resolved. The nurses ignore patients in pain as well. They do not treat patients with the dignity and respect they deserve. I witnessed many terrible things in the 5 days my father was in surgical rehab. He did not get the rehab he desperately needed after a full knee replacement. He was not given a walker and needed to push a folding chair to the bathroom. No sink in bathroom, just old handicap toilet, stunk of urine and feces. Made sure to get my dad home asap. Will never return and will make sure others know never to go here. There is so much more negative to say but not enough room.
CaringDaughter19
1
|
June 26, 2017
Our family had a horrible experience with this facility and would Not Recommend it to anyone who loves their family member. They are not friendly, the staff rude, the therapy is awful. They want the patients to just be quiet and stay in their bed. There isn't much room to walk around or have visitors. No outside area to get fresh air. Stay away.
Gayew
5
|
November 9, 2016
Steve, your the best...you helped me when I needed it for my mom...you gave her hope... Jeff, thank you for sending me to Steve...what an angel...my mom is looking down on both of you...glad I meet you at Glen ?Cove Rehab in Aug..still recovering from my hip surgery...love you both....I recommed your rehab in Lynbrook...God Bless you both
Kelli G
5
|
November 4, 2016
Excellent level of care. This is my moms second time being a resident at this facility for rehabilitation services. The entire staff is extremely professional and caring. They went above and beyond to ensure that my mom gained weight and got stronger. I am so thankful for this rehab. Hopefully she won't need to come back but if she does, this is absolutely my first choice.
Joanne Taylor
5
|
July 21, 2016
My husband was at Lynbrook Restorative for 3 weeks after his survery, I have to say he had a wonderful experience! The nursing staff was always helpful. The physical therapists were friendly and very knowledgeable. The social worker helped us to get a visitng nurse at home. The rooms are clean and updated. They even gave him free TV! I would absoulutely recommend this rehab.
Karen22z
5
|
May 19, 2016
I came to Lynbrook after I was just about almost paralyzed from an infection I got a Hospital in PA. . In 20 days, their OT and PT dept had me walking with a walker and able to return home. . I felt that the staff really cared about me , and they even gave my nephew a Teddy Bear !
niece119
5
|
May 18, 2016
In here for recovery after I slipped on ice Last Winter and got surgery for a fracture of my Hip.. My room is clean the food is good . . Plenty of hard working and caring staff. I would happily Recommend this place to anyone in need.
encore1956
1
|
May 18, 2016
I would give this place minus stars if I could. The staff is non caring and when you ask a question you get no answers. Made phone call asking why and how my mother got a staph infection and was in isolation for a month with no answers no phone call back. Still till this day no answer. Twice walking the hall way I found pills on the floor. Physical therapy did not know what they were doing my mothers arm and shoulder got so bruised from them working with her instead of helping her they were hurting her. Stay away, run from this place.
mm1234
1
|
December 12, 2015
Run away from this place. The staff does not care, under staffed, Admin and Social worker will never call you back or answer a question. I caught the staff telling my elderly confused mother that it was thanksgiving and her kids were not coming to see her. Another time they told her it was Christmas. This is some type of sick game. The therapy is nothing and does not help. They just milk you for the 100 days Medicare provides.
mobgirl86
1
|
November 15, 2015
I would rate this place no stars if I could. My father was taken here last Friday and was supposed to be in for 5-10 days for therapy to help gain strength in his legs. We were told he would get PT 2 times a day. Because he came in on a Friday, he was not given PT until Monday. The nurse call bell in his room did not work for 3 days and was only fixed after numerous complaints. A nurse jokingly gave him a small bell to ring if he truly needed help and thought it was funny. There's nothing funny about not having access to nurses especially for someone with breathing problems and COPD. Because the nurses and caregivers are lazy, they put my father in a diaper and claimed he's incontinent because his bed was wet on the 3rd night. His bed was wet because he repeatedly called for help in getting up to use the restroom and no one ever came. His first morning there he had to wait 3 hours for his medication. On one of my visits, it was 3:15 pm, i noticed his lunch tray was still there and he hadn't eaten. I asked him what happened. He told me he asked for a peanut butter sandwich instead and they said they'd bring it but hours later he was still waiting. I asked someone named miranda what happened, she told me she only came in at 3pm and i need to understand they have shift changes and she doesn't know what happens when she's not there. He also had a swollen arm that was leaking fluid. I asked the nurse about this and was given the same answer of she just came in and doesn't know. No one communicates with people here. I asked for the doctor there to see my father and was told the doctor is only there for emergencies and the nurse is the one to evaluate my father and then report findings to the doctor. She never did this. I could go on and on about the deplorable conditions here but will end it with this, he had a mini stroke yesterday that went ignored by the nurse. My mom asked for a doctor and was declined. She then asked for an ambulance. Nurse said she would call...45 mins later my mom had to call 911 herself. When the ambulance came the nurse was angry with my mom for calling. My father will not be going back to this hell hole. Sure it looks nice on the outside but the staff is lazy and does not care about the patients.
dajoda13
1
|
June 17, 2015
If I could give this place a zero I would. My mother stayed there for 3 months and there was not enough staff. She was ignored. Physical therapy did not know what they were doing my mothers arm and shoulder got so bruised from them working her they had to stop give her any physical therapy for weeks. Never again.
Mom2Layla
1
|
June 9, 2015
I cannot wait to get my father out of here. All visitors must use a back alley door if you arrive before they get around to opening up the front (sign says nine, still locked at 9:15). My mother, who is 76 and uses a walker, was ignored at first, then treated like an inconvenience, just for trying to find my father's room. I've still yet to encounter one kind nurse who doesn't act as if we are annoying him/her. I know there are good and bad caregivers anywhere you go, but this place is truly the worst I've seen in that regard.
Laurna
1
|
February 21, 2015
I have to say this place is awful ! I have an uncle there that has constantly been told one date for his departure than another and another - they keep wanting to bill medicare for sure ! Another problem is that they came in one night and gave him a shot for a diabetic in the next bed !! When my uncle kept saying i do not get shots at night - I'm not a diabetic ! the the physical therapist tell him he should have a walker - and for 3 weeks now they haven't given him one - there is not a doctor on the sight 7 days a week ! i could go on and on - don't go here - you will never get out !!
caregucci
3
|
May 30, 2014
My mom stayed at Lynbrook Restorative Therapy & Nursing. There were things about it that she liked, and there were things that were obviously hard for her. The thing that she liked was the physical therapists. They were very good, and they really worked with her. She had physical and occupational therapy every day. She had some choices in terms of the food, and the food was good. They had these big, flat screen TVs in each room, which she liked. The rooms weren't large, but they were OK. Most of the day staff I thought was good, caring, and had a lot of patience. I thought the night staff was understaffed. So, we had issues at night. They needed more people at night.
Angry patient
1
|
February 16, 2014
I am a return patient of lynbrook because of the therapy there. They fired all the therapists and now have a different crew which is not even 25% good as the other therapists. I will not recommend any of my friends to lynbrook because of the way they treated the rehab staff.
Caring73610850
2
|
January 31, 2014
The rehab that my dad was in at Lynbrook was the worst place you could send somebody. When you need a prescription, it would take them four days to get it. My father had conjunctivitis and yet they did not get the prescription for three days. His eyes were closed and he couldn't see. They kept him in the wheelchair all day long and they lost his denture. Also they released him with sores on his bottom that never healed. They had people sat there naked in the visiting room. The facility seemed very nice on the surface, but once you get up to that second where the dementia patients are, they treat them horrible. I wasn't happy with the place. What they could improve on is care for their patients. They just need to care for them and make sure that drugs are ordered when they need to be and not three days afterward. They also need to keep the family informed. They need to put their patients first before the staff.
I am in Charge of My Loved Ones
4
|
January 24, 2013
I was at East Rockaway Care Facility when my mother was there. It was relatively small, maybe 50 to 75 beds in a 2-story facility. It's in a residential area. It's very clean, well-run, and the staff are well-trained. I got to talk with the administrator, program director, and the social worker, including the department heads because I wanted to go and see everything myself. My mother can't do it, so somebody has got to do it. The staff is generally cooperative, seemed capable and I thought they did a good job. I went to every planning and meeting once a month. The department heads are there, they answered my questions, they listen to my suggestions, and they told me the exact status of my mother's case. However, some of the staff are not cooperative. I asked a few questions and they tell me they were busy. My mother has Alzheimer's, she couldn't talk to me. I want to know if she slept well, if she's been eating. I have to be involved. I have to constantly monitor what the facility is doing, when the doctor is coming, or what's going on.
Momslittleboy
1
|
June 25, 2012
Beware! My mom went there after an operation on her femur having a titanium rod placed in her leg. When my wife and I were there for support she had a visit from a young therapist. The therapist rolled my mom onto her leg with the rod insert. My wife and I told her she was placing her on the injured side. The therapist did not believe us and went to check the charts. She apoligized after stating she got the left and right side mixed up! A professional with a 50-50 chance of right or wrong I gather. My mom had dentures as many in the upper 90's might have at this stage in their life. I had to draw a diagram and hang it by her bed because the aides did not know which was an upper and which was a lower. Most of them did not know how to apply denture adhesive. Some didn't apply any! There were only a couple who knew their jobs and what professional care was. Good to have a few diamond workers, however with healthcare they all should be. My mom also had arrived at this facility with 10 sutures in her head. I was told by the Doc who put them in that they should be removed after 10 days. When it got to the eigth day I notified them. Again on the 10th day! It went another 8 days before they were removed. I had to put this in writing to get action. So this is rehabilitation? My mom entered this rehab with healthy feet. She left with a large wound on her heal which is still being addressed 5 months later. The social workers are not on your side and seemed to brush us off. They kept her for over 100 days when she could have been in a nursing facility several weeks previous. We now owe the facility quite a sum of money and all the rehab allowable medicare days are used up. I feel bad for what my mom went through there and do feel for the conscientious therap[ists and aides that are working in a place where administration does not happen.
theBESTgrandson84
4
|
February 17, 2012
I have experiences with the East Rockaway Care Facility from two different sources. My grandmother and I often visited this Care facility to visit one of her friends who stayed there for quite a bit of time. She was old and in need of care, and this facility met those requirements. The room she stayed in was quite spacious, and was she was doubled with another patient of the same sex, behind a curtain, of course. The facility had bathrooms on every floor, an elevator, and a few rooms for recreational purposes. The facility held events often for the patients, including musical shows for them. This was very nice for two reasons. Firstly, it was held outside, so the patients got fresh air and time outside, which probably does not happen too often otherwise; the other reason is because the neighbors got to hear a free show! The other reason I have been here was with my neighbor and her kids, who love to see the giant fish tank in one of the recreational rooms. This is nice because the patients are allowed company from the outside, and the kids get to keep the patients company. Additionally, patients almost always have a nurse or practitioner with them at all times. However, during one of my visits, my grandma's friend was missing, as she went upstairs without any written record. This nearly gave my grandmother a heart attack, and was very irresponsible on the facilities part. Nonetheless, this is an excellent nursing home facility for anyone.
Marilyn3
4
|
November 21, 2011
Pleasant atnosphere and friendly employees help this faciility provide both rehabilitation services and long term care effectively. There are minor dificiencies such as a missing ight bulb or a TV remote that doesn't work, but the care generally is good and the patients seem to respond well. Family members seem to visit frequently which helps to keep up the motivation of the staff. The recreational space is limited but outside entertainment such as a pianist or singer are brought in every couple of weeks. Overall, it seems better than most facilities of this type.
What you can do with Caring
Medicare
Health
5.0
Overall
5.0
Quality
5.0
Staff
3.0
About Lynbrook Restorative Therapy & Nursing in Lynbrook, New York
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