Brookdale Fayetteville

PJays

The rooms are fine, the food is okay, but my dad who had a couple episodes in the night was not appropriately treated when he was found to be “undoing” the bedroom he was in. He was not sleeping well and confused when people came into the room and handled him. He became combative. They sent him in an ambulance to the hospital 3 nights in a row. They told me they wanted to have him checked for a urinary infection, he did not have, three nights in a row, and each time, I didn’t find out until the next day that he was in the hospital. They did not know how to appropriately deescalate his situation and obviously made it worse each time. He punched one of the staff during the scuffle and they brought the police in, dad had no idea what was going on. If your loved one wanders or has sleep issues this is not the place for them.

Provider Response

Sarah

My mother was at Brookdale last year for about 10 months, and she seemed content and well cared for much of the time. We were willing to overlook some of the issues that arose during her residency, such as the shortage of staff and high staff turnover, some maintenance problems in the building, and a lack of innovation in the kinds of activities they provide. But we noticed some more serious problems in the fall of 2023 when things really started to fall through the cracks. One weekend in late October, the med techs did not give my Mom her anti-seizure medication. She had a seizure on Sunday evening, and died two weeks later due to complications from it. Brookdale failed in its most basic duty to give my mother life-saving medication. Multiple people were responsible, and this could have been prevented if they had proper safeguards and oversight in place. Brookdale admitted their mistake but never formally apologized to us nor sent us a condolence card when she died. On a different note, anyone considering Brookdale should know that they increase their prices--quite significantly--every year. My Mom's shared room would have gone up another $500 per month starting in 2024. (They are owned by a large private equity firm, so perhaps this is not surprising.)

Provider Response

Bill

We went to Brookdale Fayetteville. It was a good experience all the way around. They met with us for a sustained period of time. They answered all our questions. They gave us a tour. They were very congenial. I stopped over before the family went up. I stopped over the night before and they gave me a personal tour. I went through a litany of items and they checked off everything from under advanced care, making sure that they take their pills, doctors coming in, and an emergency button. I looked at the menus, and they were very good. There's nothing that I didn't like about it. It came out to a little bit over $12,000 a month with a down payment. Syracuse was just too expensive for my father. I went through the list of activities. They had a memorial for veterans. We were there for a really quick time. We had a great discussion. We sat down around the table, my cousin, my stepmother and her daughter, my father, and my cousin's wife. They answered every question we had. We were very pleased with what we came back with. We conferred, but it was just the cash. Everything else I liked about it. They also had a group, when we were leaving, going together for one of the activities. I saw about eight people there. They had a nice garden. It was small, but a garden to enjoy the nice days out or just a walk along the stone slabs if they could. The staff was very amicable and very helpful. I was looking at the menu and everything that I could see looked very high standard. They also met dietary needs. The place was in good condition, and they were remodeling a couple of things or just beginning to remodel a couple of the rooms. I think that they're trying to keep up-to-date. They did have an elevator for the second floor.

Reviewer#DT1108

I visited Brookdale Fayetteville. Their staff is wonderful. It's a memory facility, and they are geared for that. So, the programs they had for people with memory issues seem to be well thought out and very well planned. The staff who gave us the tour was just wonderful, very knowledgeable, very informative, and very friendly. They had a courtyard. I believe they had a salon, but most of the places we looked at had one. They had some sort of fitness center or physical activity center in addition to activities scheduled.

John

I went to see Brookdale Fayetteville. It was a wonderful tour experience. They were very helpful but they couldn't give my dad the level of care that he needed. The place was clean, nice, friendly, and easy to access. Everybody, including the residents, were very friendly. I saw a basic room with a bathroom, and it was clean and well-painted. I saw the residents watching TV and having lunch.

Nancy

My mom moved into Brookdale Fayetteville. The staff members are very nice people and very helpful. They take your temperature and wear a mask. The facility is very neat and very clean. They have a living room area with a TV in it, sofas, and chairs for the residents. They have a small library. They have a kitchen area that looks like a normal household kitchen, as well as a dining area where more guests can be together. My mom has only been there for like two and a half weeks, but so far, so good. They have many activities. They escort the residents if they want to go so that they don't feel like they're wandering. They have music activities, exercises, coloring, and all kinds of different things to keep them stimulated. It's not cheap for a common person with a common income. They take care of all their laundry. They take care of their medications and administer them when they need them, whether it's once a day or three times a day. They have a Registered Nurse on premise every day. They have locks, so they can't get out and wander away. It's a little on the high side, but I think comparing it to a nursing home, it's far better than that. They provide the furniture, but you can bring your own. My mom said the food is good, but it's greasy.