The Montebello on Academy had a room that was being completely remodeled, which would have been very nice. I said I'd be interested in getting that room, and they said OK. I kept in touch with them, but one day, I got a call from the salesperson that I have been doing business with and she said they gave them that room. They told me I could get the room next to it, so I went over to look at it, but it had to be completely remodeled. The saleswoman said that it would look like the other one, to which I said OK, and she asked for a deposit for it. I said I wanted to see what the room looks like, but she said if I wanted to make sure I get the room, I need to give a deposit. I gave them a check for $3,250, but I was upset that they gave away the room that they promised, so I wanted to ask for my money back. I called them and told them to send it back, and the saleswoman said they're only going to send me back half. I asked her what she was talking about, and she said it's the way it works. I said nobody told me a thing about it, and its not in any of the papers I signed. My daughter called them and had a real conversation with them, and finally the saleswoman said they'll return the money. That was a week ago, and I still don't have my $3250 back. It's been a disgrace. They lied to me and now they're holding up my money. It's a terrible way to act. I would not recommend them to anybody after what they had done.
SK -- I am the Executive Director and want to apologize for the confusion. We had tried to get in touch with you on the first apartment in which you where interested, however at the time you were not able to commit so we offered this to another family. As we have explained, we do ask for a deposit if someone wants us to hold a unit -- but as you have since changed your mind we have fully refunded your deposit. Feel free to contact me if you have any further questions and we wish you the best as you continue to look at senior living options.