Sandia Ridge Center

Marie

My mom is staying at Sandia Ridge Center. It's a really bad place, that's why I need to take her out of there. It's not clean. When I go to see my mom, I can't even use the bathroom because they're so dirty. Even the guest bathroom is dirty. All the rooms are just like chaos. Because they do the laundry, she's missing a lot of clothes. I asked them for a walker for my mom, but that hasn't happened. They're bad. I've been there for my mom's breakfast, and it's always the same. No change of menu. I wouldn't even eat the food. They don't do anything to the patients, like exercise or make them walk. They don't have a rehab center. When I asked my mom what she was doing, she was always in her room. She even eats in her room. They don't have events. They have an open space, and the ones that can move, go to that space and sit in there on their own. Some of them are eating by themselves. Some are doing nothing but sitting there. Some of them are just unable to do anything for themselves, but I see that they're probably just left there in that area. It's just a sad environment. My mom had an issue with the staff members, and it's not the first time. They're rude. The way they treat their patients, it's not right. They shouldn't be working with the elderly if they don't have the patience. Everything about the facility needs improvement - the management, the care team, and the caseworkers.

Provider Response

Helen120694850

I did not like St. John’s Healthcare and Rehabilitation at all. The staff were courteous and helpful but I did not like the atmosphere. I find it extremely overcrowded. When we entered, it was full of wheelchairs wandering around. I do not think there was any entertainment for the residents. They had a large dining area. Each bedroom is occupied by two to three residents.

weeziepopx4

I am currently a resident, I will tell you it's mostly the CNA's who are lazy. The women don't clean you after you've been incontinent so the urine is still on your skin to the point of skin break down & rash. Now not all of the are that bad but a few. The food is horrible, so be sure to bring healthy Snacks because they spend a whopping $1.50 per person per meal and it's nasty so you're gonna get hungry. Just a warning. O.T.& P.T. staff are very pleasant especially Jennifer in O.T. anyway overall, the place is not the best, it's clean, but under staffed. I'd look elsewhere.

shehulk009

I would NOT recommend this place to anyone! It was terrible! My Grandmother had to be transfered from the hospital to a nursing home. We chose this place only to be so disgusted and horrified that the very next day we moved her to an excellent facility. In less than 24 hours at St. John's here is what we experienced: 1: Her dinner was waiting in her room for her upon her check in for who knows how long. Once she arrived it was so cold they took it and warmed it up! Didn't get her a new plate, just warmed up the garbage they were passing off as food. A really flat sick looking piece of chicken, rice, brussel sprouts and a hard as a rock dinner roll with a tiny cup of water and a tiny cup of juice. 2 - had to ask for a pitcher of water. Male nurse said well we don't have any more pitchers except that one (pointing to a pitcher that was sitting on a rail in the hallway.) I guess I could take that one, wash it and get her some water. 3 - They were yelling at their residence during the day, I mean yelling. 4 - One very loud male nurse was agitated when we asked about a bed alarm because my Grandmother has sundowners and they couldn't get her any sleeping meds till the following night. He was rude, got red in the face and said he had about 8 other things going and he would get to it when he could. 4 - The rooms are worse looking than hospital rooms, dark, cramed, poor lighting. 5 - The smell is unbearable from the time you walk in the front doors. 6 - We were even told that we should bring my Grandmother food because their food is not that great. (No kidding! Refer to #1) 7 - My Grandmother was sound asleep when 2 nurses came in, ripped her sheets off and began to rip her depends off to change her. She did not need to be changed and was rudely awakened without warning. My Mother was in the room to witness this one. Can you imagine what happens to the people when family is NOT present?!?!!! 8 - Upon our departure to a different facility they boasted of their "high quality" to the tune of $6500 a month. You've got to be kidding me, $6500 for a dump, no thank you. The place we have moved my Grandmother too is like a mansion compared to St. John's and is 2k cheaper. My Grandmother who has dementia is not stupid, she didn't like St. John's and is much happier where she is now. I would not recommend St. John's to anyone or their loved ones.

mochaq

My mother was there summer 2012 and I do NOT recommend St John for care. She was on the secured unit and no one was given water to drink with their meals. They ran out of health shakes every week. The patio was a mess. They were remodeling and materials were left out there for residents to get into. The outdoor chairs were falling apart and when I went to the main patio there were no shade umbrellas. No place to sit without the sun blazing on my mother and I. A large male nurse was verbally abrassive and I noticed he parked in visitors only parking. When I complained to the administrator and director of nursing, I didn't feel heard. There were roaches were everywhere. I'm glad I moved my mother from St John.

Friend to Lots of Residents

ROACH MOTEL or a rehab and healthcare facility??!? I truly believe this facility (and the parent company) is focused on profits, as opposed to patent care. I honestly cannot recommend anyone allowing this facility to care for their family or loved ones. Why? The kitchen runs out of more appetizing food items. The nurse managers eat the more appetizing lunches. Health shakes run out half way though the week. Administration boasts best in the region. Why? Could it be because food expenses are under budget? Water costs next to nothing, but residents on halls 1 and 2 aren't given water at meal times. The main dining room suffers from an acute roach problem. The facility has been trying to treat this problem, but unfortunately, the problem continues. Visitors cannot find convenient parking, because employees park in the visitor only parking spaces.