Complete Care at Summit Ridge

Tammy

Arrived there August 16,2024 for an arranged respite stay for my father who is a veteran. We toured here on July 1,2024 with the woman in charge of admissions. She showed us the memory care unit and answered all my questions. They already had him on their schedule to arrive on the 16 of August then in September for a stay. Upon our arrival they looked shocked and had no idea why we were there. They assured us my father would be accommodated. After 30 minutes, we were told by the assistant administrator not to worry they will find a spot for him. 20 minutes later we were offered a regular room. This was absolutely not suitable , my father is a flight risk and needed to be in the agreed upon room in the memory care unit. At that point they said we cannot accept him for respite care. No apology no I am sorry nothing. This had been scheduled through the Veterans Affairs and they are contracted with them to accommodate Veterans. We drove 2 hours to get there only to be turned away without a care in the world. They don’t care about Veterans nor are they professional. This was scheduled in June. No explanation as to what happened. Just shown the door. Inexcusable.

nikkilove

Please I mean please do your research before bring your Love one here. I'm here for rehabilitation let me tell you I had too great therapist the rest of the staff are not pleasant this place is a hole in the wall. I've have been here for 3 weeks to long. The staff is nasty the place is not clean the rooms look so dark. take your love one's some where else.

angelito

The rooms are clean when in a private room and asking the staff to clean up, if not they are quite lazy. Everything is a facade there, if you could avoid going there or sending someone there, please do so. If they could avoid bathing, brushing teeth (of patients), changing their diapers they'll avoid it. I just wish I would have known this earlier. They will give a relative and or family member a tray of food to feed the patient if someone is there.

BY MW

They make you feel like your family. Y ou dont mind leaving there. The place is clean the food is great. When you call they talk to you with compassion and caring. Everyone is in such a great mood. There is always something to do so you are not bored. Even the rooms are like home. I would surely recommend them to others. The best it is and truly a COMPLETE Care.

dburned by facility

I would have wanted to know that things that turn up missing or that their staff breaks is not replaced and that I could not trust the promises of the owner or Administrator. their staff broke my I phone and I pad and replaced neither. My surround sound is missing and so is a very nice brand new Ninja blender. talk to several residents to get real feedback but doubt they will let you. they work very hard to cover their tracks. truly shameful

E s

The new ownership has really been doing an amazing job! Bentzy and his team really know how to treat each resident like family keep up the great work.

Provider Response