Regency on the Lake - Fort Gratiot

My dad was in rehab at Regency on the Lake. It was clean and seemed to be well equipped with what was needed for people that could qualify for rehabilitation. The location was nice. The building was large. I thought that they took good care of my dad. However, due to their COVID restrictions, they refused to care for him in their actual rehab facility. They offered in-room rehab to get around the COVID restrictions. But they were going to charge him insurance for the same types of services, even though he would not be able to use the specialized equipment and things that would help him. So I'm not overall impressed with the quality of care for the rehab. Also, they were not equipped to take care of bariatric patients. My dad's wheelchair couldn't fit through the door of their bathrooms. They should improve their disability access to the bathrooms and come up with better options for people who haven't had all three COVID shots. The facility was very nice.

Recently I needed a nursing home after a surgery went bad two times. I made the decision to go to Regency On the Lake. I cannot say enough positive things about the care I received.  Every staff member was caring, competent and professional.  I would have no problem referring anyone to Regency.

My mother lived here. We had her moved. She would wait hours for assistance to go to the bathroom. They lost all the clothes that were sent with her. I had to go in and search the unclaimed clothing boxes. Still only found a few items. Never compensated for the lost items. We had a list of items prior to entrance to Regency. Phone calls to get help with issues went ignored. Phone calls for reimbursement of items were ignored. Formal written complaints have been ignored as well.

The kitchen staff is terrible and so is the food! The nurses and aides are pretty great but there are a few that I had to write reports on. Most the nurses help their aides out quit often and that is how it should be! They seem to be very short staffed at this time due to the covid virus. I personally have had to wait up to one and a half hours for a brief change or to get on it off a bed pan. Laundry does pretty well trying to keep up with the laundry and your cloths even though they are short staffed too. Housekeeping is short handed too but most the housekeepers do a good job of keeping your room clean. There are a couple who do nothing. The therapy team is pretty good of course there are certainty some who are definitely better than others. I really dislike not knowing what theripst you will be working with or what time of the day they plan to work with you. They need to realize that sometimes the aides have food trays to pass and can't always get the patients when therapy wants them. Some therapists have been very helpful that way but many aren't! I had a problem with therapy and spoke to the higher ups . I really thought I wasn't listened to. I was very upset! Their Activities team is Fantastic! They really can make your day enjoyable and work very hard to find things to entertain the patients.

I want to be helpful to other families looking for great care for a loved one.I am a daughter,and guardian of a current resident.My Mom really likes it there.Everyone is treated like family.The staff members from my experience overall are good quality individuals,caring.The rooms are top quality,very cozy,two people to a bathroom for most.Very nice!The facility is very clean!Their is activivities for those who desire to stay busy!There is alot offered!You can pick from a variety of Doctors for your loved one.My Mom is fortunate to have a great,attentive Doctor.Hope this was helpful to other families,curious about the care at Regency.

Poor food. i ordered an egg salad sandwich and it only have one tsp of salad. i am a diabetic with an ostomy which they won't accomodate my diet needs. I could not eat the fatty dinner option and they would not give me whole wheat toast. I got a spoon on me tray that was encrusted with dry oatmeal. No way could they not see it. Kitchen staff is horrible boy I really like the rest of the staff.

From what I can tell, see, they are really short of staff. They leave a food tray on the overbed table and if the patient is asleep they don't wake them up to eat. If they come back and the tray isn't touched they take it away, assuming the patient didn't want it. Showers aren't encouraged, They don't offer to wash patients hands before they eat. This in itself would wake the patient up. Toothbrushes are never used. If you ask staff they just say the patient didn't want to shower, or eat, or take therapy, etc. At what point do you just say, " we are going to give you a shower" period. Medicare reimburses for two showers a week. They offer activities, but there is no encouragement to go. The staff just isn't there in the quantity needed to spend time getting these patients ambulatory, and able to attend to their own needs. They go there mainly for rehab, but I don't see much rehab. There isn't enough staff to properly take care of the patient's needs. The rooms are good, activities like bingo are offered, cafeteria is clean, food is adequate. Rehab rooms have good equipment. They do have patient care conferences. The facility has been newly enlarged and remodeled, so it all goes back to enough staff with adequate training to deal with geriatrics.

My Grams is currently at Regency on the Lake and we couldn't be happier! Every single nurse and aide that has attended to her, has done so with respect and kindness. I have read other reviews about soiled linens and such. I have yet to see any dirty clothes or linens left in her room and her laundry is done and brought back the very next day. The staff has done everything to make sure she is comfortable and for that I am truly thankful.