My mother stayed at this facility and I was shocked at how poorly she was treated. Here are my main takeaways about life at the Atrium.
-Staff: Terrible. Absolutely terrible. The staff would blatantly ignore the residents, even when they asked for help. They would do anything to get out of having to work. Then at Christmas time, they had the audacity to ask for tips. Yeah, right.
-Food: The quality of the food was terrible. I've seen better foods in jails. Not to mention how many residents were struggling to feed themselves, as the staff members just sat around and laughed.
-Activities: None.
For the money you'll spend, this place is a total nightmare. You would have better luck anywhere else. I promise.
The Atrium at Faxon Woods
Offers Memory Care
12 Reviews
2003 Falls Boulevard, Quincy, MA 02169
Call
(800) 385-2527
Reviews of The Atrium at Faxon Woods
Memory Care Reviews for The Atrium at Faxon Woods
March 23, 2020
I am a friend or relative of a current/past resident
August 29, 2018
I am a friend or relative of a current/past resident
We chose The Atrium at Faxon Woods since it is the best fit for my mother. The faculty is wonderful and invested in the residents. They get to know them and make them feel comfortable, which is great. The facility is very clean and the rooms are a good size. They have different activities to keep the residents busy and entertained.
October 31, 2017
I visited this facility
Atrium was very clean. The staff seemed very nice, very professional, and did a very good job with the people who have dementia. They were engaged with the people. I was impressed by the staff and the facility.
May 30, 2017
I visited this facility
We visited the Atrium. The rooms were very clean, pleasant, sunlit, and very nice. They had physical therapy and amenities, but my needs are different. The staff was very friendly, approachable, and down to earth
April 25, 2016
I visited this facility
The staff who did the tour was nice. The Atrium at Faxon Woods was a nice, small, and quaint place, but I didn’t like the fact that you would have to share a room. In most places, you have one living room, a kitchen area, and an actual bedroom. Theirs is actually one bedroom and that was it. It’s more expensive. The grounds were nice, and there was a lot of area for everyone to be out of their rooms. I just didn’t care for it privacy-wise. For the price, I would expect much more.
Provider Response
Thank you for taking the time to provide your feedback and tour our community! Although we do offer a few private and companionship rooms, most of our rooms are smaller because we specialize in memory care. We have found that individuals who have some form of dementia do much better in a smaller environment, there is less confusion. Since we are not a traditional assisted living we are able to offer a much higher level of care than most assisted livings out there.If you have any questions, please do not hesitate to reach out (978)934-0000.
June 30, 2015
I visited this facility
The Atrium at Faxon Woods was very good, but their level of functioning was lower than where my mother is currently. I was taken by how small it is because I'm used to much larger facilities. A lot of the people were inactive and sleeping, but the appointment I had was after lunch. The staff was wonderful as far as greeting and sitting down, and it was clean and fairly modern.
Provider Response
Thank you for sharing your thoughts. We take enormous pride in taking care of seniors throughout the aging experience. Please let us know (617-471-5595) if there is anything we can do for you and your family.
October 16, 2014
I am a friend or relative of a resident
My parents are at The Atrium at Faxon Woods. The facility is just for memory care. The rooms are fairly large. It has two separate wings, and the only connection between the wings is the dining area. Their food is good. The staff is very nice. I can't say good enough things about this place. They do have different things going on. They do reading, exercises, pianists, and impersonators. There's like a couple of activities every day. What I like is that my parents are well taken care of. They have onsite dental and a doctor who comes in. They setup my father's pacemaker check. They just take care of everything.
Provider Response
Statements such as yours mean everything to us as we take great pride in the trust families place in us. Please feel free to call the Executive Director 617-471-5595 if we can ever be of service to you and your family.
August 31, 2014
I visited this facility
I thought the staff at The Atrium at Faxon Woods was very courteous, helpful, and actually spent a lot of time explaining not only the tour, but on the different scenarios and I think that was very helpful to us. We felt that she was very kind and generous and followed up all the same and made sure that all of our questions and concerns were addressed. Personally, we didn’t feel that it would be the right facility for our mother. The location of the facility is very remote. It's like way up on the hill and I felt it was out of the way.
Provider Response
Thank you so much for sharing. Your words mean everything to us! We love what we do and are extremely proud of our team. Individualized care is one of our hallmarks as we strive to meet the distinct needs of each resident. Please feel free to contact us if we can ever be of any help at all.
December 30, 2013
I am a friend or relative of a resident
My brother chose Atrium at Faxon Woods for our father because they said they handle all kinds of memory care. It is a locked in facility and my dad had a plenty of room where he can walk. It is a clean and beautiful place and so far my dad is comfortable there because it has a homey feeling. The staff is alright.
July 12, 2013
I am a friend or relative of a resident
My client is staying in The Atrium at Faxon Woods. She has been there for about six weeks now. Everything is going very well. This facility is absolutely fabulous. Their level of care is very good, everything is perfect from start to finish. The facility is very clean, pleasant and very inviting. Their rooms are probably about 14 x 14, but they are in a very good condition. Everything looks clean and presentable. My client likes the variety of food in the menu and she thought the quality of it is very good. She has no complaints about it.
June 18, 2013
I visited this facility
I was impressed with The Atrium at Faxon. The ground was clean. There was no smell. They had a good meal plan and they offer other services. The staff was very friendly. It was a suitable place for my mama. It was amazing.
February 24, 2012
I am a friend or relative of a resident
my aunt is admitted there as she is been suffering from dementia as no was there to take care of her 24/7, i visit to her everyweekend, i am really very happy and satisfied that she got a nice place to stay with 24 hrs assistance facility, trained staff is available for her and other recidents for their need, this community is for people suffering from memory impairment .staff is really helpful, they take care of smallest need of residents,and all these elderly people get good company of people of their age and suffering from same problem, they have dialy calender fill with acitivitis that help to stimulate their brain,discussion among group,fun activities.community have wide hallways,safe outdoor space,recreation room, walking path, and very nice library .overall i like the space and most important my aunt is really liking the place and she is improving with dementia
Costs for The Atrium at Faxon Woods
Services and Amenities of The Atrium at Faxon Woods
Costs
- Rent Plus Care Fees
- Entry Fee
- Fee Structure Extra: We Offer A Month To Month Rental
- Memory Care Starting At: $7356/month
Room and housing options
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Party Space
- Tv Room
- Garden And Patio
- Security Gate
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Internet Enabled Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Medication Management
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Fitness Room
- Gardening
- Cooking
- Arts And Crafts
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
Diet
- Diabetic
- Low Fat
- Low Salt
General
- Staff Patient Ratio: 6 To 1
- Minimum Age: None
- Pets: Small Pets Allowed
About The Atrium at Faxon Woods
The Atrium at Faxon Woods in Quincy, MA, is an assisted living residence designed exclusively to serving the needs of individuals with memory loss. Our goal, in everything we do, is to create an environment that feels safe and familiar, empowering and fulfilling.
All forms of memory loss, from forgetfulness to Alzheimer's disease and other forms of dementia, are disorders of the memory, not the spirit. In fact, care of the spirit increasingly becomes the one way we can reach and communicate to those with memory loss. At The Atrium at Faxon Woods, we connect with the residents and their caregivers. It's what we do best. Welcome to The Atrium of Faxon Woods!
What Makes Us Special
We offer: *management on-site 7 days/week, care staff round the clock *on-site PT, OT, Podiatry, dental, Geri-psych, General Practitioner, Beauty salon *medication management, crushed medications, hoyer lifts, 2 person transfers *Dining with Dignity, Sensory dining, pureed diets, thickened liquids, heart healthy menus *Parallel programming,structured activities, Resident outings, transportation, weekly entertainment *Nursing coverage 16 hours/day plus on-call 24 hours
Get CostsMap of The Atrium at Faxon Woods
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