The 10 Best In Home Care Service in Quincy, MA for 2023
The state of Massachusetts is considered a retiree-friendly state, having no state tax on social security income and a strong support community for its senior residents. 16.8% of the Quincy population is above the age of 65, which is just a bit lower than the MA average of 17.4%. According to the 2021 Genworth Cost of Care Survey, the average cost of senior home care in Quincy is $6,292 per month. There is a similar cost for home health care services, which would include support for medical needs, such as wound care. The town’s close proximity to Boston means residents have access to some of the best hospitals in the country, including Beth Israel Deaconess Medical Center, Brigham and Women’s Hospital, Tufts Medical Center, and Massachusetts General Hospital.
Below we’ve compiled a comprehensive directory of every home care provider in Quincy– complete with services offered and reviews from families who’ve actually used the service. In addition to our in-depth provider listings, we’ve compiled resources to help seniors and their families to access all the tools they need to age in place safely and gracefully.
Directory of Home Care Services in Quincy, MA
Right at Home Boston, Southwest
56 Leonard Street, Unit 6, Foxboro, MA, 02035
They make it positive by staying in contact and notified us when a caretaker can’t make it.
I like that they have been very thorough when contacting me on any issues and the person they sent is very
… (read more)
They make it positive by staying in contact and notified us when a caretaker can’t make it.
I like that they have been very thorough when contacting me on any issues and the person they sent is very good.
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They make it positive by staying in contact and notified us when a caretaker can’t make it.
I like that they have been very thorough when contacting me on any issues and the person they sent is very
… (read more)
They make it positive by staying in contact and notified us when a caretaker can’t make it.
I like that they have been very thorough when contacting me on any issues and the person they sent is very good.
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Flourishing Home Care LLC
1214 Park St, Suite 203 , Stoughton, MA, 02072
Flourishing Home Care provides solutions to live independently at home. The services provided range from personal care services with helping out with activities of daily living (ADL) such as eating, b
… (read more)
Flourishing Home Care provides solutions to live independently at home. The services provided range from personal care services with helping out with activities of daily living (ADL) such as eating, bathing, dressing, companion services, and homemaking services, food shopping for groceries, laundry, housekeeping, and other instrumental activities of daily living.
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Flourishing Home Care provides solutions to live independently at home. The services provided range from personal care services with helping out with activities of daily living (ADL) such as eating, b
… (read more)
Flourishing Home Care provides solutions to live independently at home. The services provided range from personal care services with helping out with activities of daily living (ADL) such as eating, bathing, dressing, companion services, and homemaking services, food shopping for groceries, laundry, housekeeping, and other instrumental activities of daily living.
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Home Instead – Norwell, MA
427 Washington St, Norwell, MA, 02061
Excellent care givers, good communication
Excellent care givers, good communication
Meetcaregivers, Inc.
124 Vernon St. , Newton, MA, 02458
MeetCaregivers is a fabulous agency. They are responsive and sensitive to the needs of the client and family, and work hard to find the right match(es).
For example, my mother was extremely hard of
… (read more)
MeetCaregivers is a fabulous agency. They are responsive and sensitive to the needs of the client and family, and work hard to find the right match(es).
For example, my mother was extremely hard of hearing and needed caregivers who could speak slowly and repeat if needed, requiring a lot of patience. She also did not want to be "bossed around," which was difficult when she insisting on doing things that were unsafe for her. Her caregivers were very respectful and handled these situations with professionalism and grace.
When my mother declined quickly and was bedridden for over a week before her death, her devoted caregivers transitioned seamlessly to changing her diapers and giving her bed baths. I was impressed by their wide range of skill sets and their compassion and support as our family went through a difficult time. They became like family to us, staying later and doing extra when needed.
I would recommend MeetCaregivers without reservation for anyone seeking care.
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MeetCaregivers is a fabulous agency. They are responsive and sensitive to the needs of the client and family, and work hard to find the right match(es).
For example, my mother was extremely hard of
… (read more)
MeetCaregivers is a fabulous agency. They are responsive and sensitive to the needs of the client and family, and work hard to find the right match(es).
For example, my mother was extremely hard of hearing and needed caregivers who could speak slowly and repeat if needed, requiring a lot of patience. She also did not want to be "bossed around," which was difficult when she insisting on doing things that were unsafe for her. Her caregivers were very respectful and handled these situations with professionalism and grace.
When my mother declined quickly and was bedridden for over a week before her death, her devoted caregivers transitioned seamlessly to changing her diapers and giving her bed baths. I was impressed by their wide range of skill sets and their compassion and support as our family went through a difficult time. They became like family to us, staying later and doing extra when needed.
I would recommend MeetCaregivers without reservation for anyone seeking care.
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Mature Caregivers – Waltham, MA
204 2nd Ave, Waltham, MA, 02451
Mature Caregivers provides reliable in-home personal and companionship eldercare. We listen to your needs and concerns and shape a solution! Our Care Coordinators will design a customized care plan to
… (read more)
Mature Caregivers provides reliable in-home personal and companionship eldercare. We listen to your needs and concerns and shape a solution! Our Care Coordinators will design a customized care plan to fit your loved one’s situation. We provide non-medical services such as personal care, medication assistance, companionship, transportation, and Dementia care. The service we provide can be as little as 4 hours per week or around the clock. Our care coordinators are on call 24 hours a day, 7 days a week.
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Mature Caregivers provides reliable in-home personal and companionship eldercare. We listen to your needs and concerns and shape a solution! Our Care Coordinators will design a customized care plan to
… (read more)
Mature Caregivers provides reliable in-home personal and companionship eldercare. We listen to your needs and concerns and shape a solution! Our Care Coordinators will design a customized care plan to fit your loved one’s situation. We provide non-medical services such as personal care, medication assistance, companionship, transportation, and Dementia care. The service we provide can be as little as 4 hours per week or around the clock. Our care coordinators are on call 24 hours a day, 7 days a week.
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North River Home Care
320 Washington St. (Route 53), 2nd floor, Norwell, MA, 02061
Helpers were great, very kind, and compassionate to me. They were on time and stayed busy.
Helpers were great, very kind, and compassionate to me. They were on time and stayed busy.
Home Instead – Boston, MA
6 Beacon St, Suite 525, Boston, MA, 02108
We’ve used four other agencies. Home Instead has been better. The caregivers we’ve had from Home Instead have both been good. When the schedule needed adjustment it was done quickly. Communication
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We’ve used four other agencies. Home Instead has been better. The caregivers we’ve had from Home Instead have both been good. When the schedule needed adjustment it was done quickly. Communication has been good.
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We’ve used four other agencies. Home Instead has been better. The caregivers we’ve had from Home Instead have both been good. When the schedule needed adjustment it was done quickly. Communication
… (read more)
We’ve used four other agencies. Home Instead has been better. The caregivers we’ve had from Home Instead have both been good. When the schedule needed adjustment it was done quickly. Communication has been good.
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Perfect Care Match
638 Adamsville Road, Westport, MA, 02790
We Provide Stress-Free, Supportive Care Relationships.
<p></p>
Professional Care Match Provides CONSISTENCY with
<p></p>
Live-In and Hourly Caregivers
<p></p>
Caregiving Services Provided By
<
… (read more)
We Provide Stress-Free, Supportive Care Relationships.
<p></p>
Professional Care Match Provides CONSISTENCY with
<p></p>
Live-In and Hourly Caregivers
<p></p>
Caregiving Services Provided By
<p></p>
Experienced CNAs, HHAs and PCAs:
<p></p>
– Expert Care For Those Challenged With Alzheimer’s & Other Dementia-Related Illnesses-Certified Dementia Practitioners on staff
<p></p>
<li>Assistance with Ambulation, Safe Transfers, Encouragement of PT/OT</li>
<p></p>
Exercises-COTA/L on staff
<p></p>
<li>Assistance with Personal Hygiene, Showering,</li>
Toileting, Incontinence Care</li>
<li>Medication Tracking Program</li>
<li>Meal Preparation for Well Balanced Diets & Specialty Diets</li>
(Low Salt, Diabetic, Renal, Pureed)</li>
<li>Purposeful Engagement & Companionship</li>
<li>Light Housekeeping-Transportation to Appointments & Other Errands</li>
<li>Integrative Care Approach-Board Certified Holistic Practitioner on staff (Holistic Consults Available)</li>
<li>Hospice Support-End of Life Doula Service</li>
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We Provide Stress-Free, Supportive Care Relationships.
<p></p>
Professional Care Match Provides CONSISTENCY with
<p></p>
Live-In and Hourly Caregivers
<p></p>
Caregiving Services Provided By
<
… (read more)
We Provide Stress-Free, Supportive Care Relationships.
<p></p>
Professional Care Match Provides CONSISTENCY with
<p></p>
Live-In and Hourly Caregivers
<p></p>
Caregiving Services Provided By
<p></p>
Experienced CNAs, HHAs and PCAs:
<p></p>
– Expert Care For Those Challenged With Alzheimer’s & Other Dementia-Related Illnesses-Certified Dementia Practitioners on staff
<p></p>
<li>Assistance with Ambulation, Safe Transfers, Encouragement of PT/OT</li>
<p></p>
Exercises-COTA/L on staff
<p></p>
<li>Assistance with Personal Hygiene, Showering,</li>
Toileting, Incontinence Care</li>
<li>Medication Tracking Program</li>
<li>Meal Preparation for Well Balanced Diets & Specialty Diets</li>
(Low Salt, Diabetic, Renal, Pureed)</li>
<li>Purposeful Engagement & Companionship</li>
<li>Light Housekeeping-Transportation to Appointments & Other Errands</li>
<li>Integrative Care Approach-Board Certified Holistic Practitioner on staff (Holistic Consults Available)</li>
<li>Hospice Support-End of Life Doula Service</li>
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My Personal Home Health Care, LLC
99 Derby St Suite 200 , Hingham, MA, 02043
We are a locally owned husband and wife team serving Massachusetts. The needs of your family are always in our focus and everything we do is dedicated to your family’s well-being.
<p></p>
Our serv
… (read more)
We are a locally owned husband and wife team serving Massachusetts. The needs of your family are always in our focus and everything we do is dedicated to your family’s well-being.
<p></p>
Our services includes skilled nursing care, diabetes management and care, dementia care, personal care, homemaking, companionship etc.
<p></p>
Our workers are vetted and insured.
<p></p>
We currently accepts private pay and long term care insurance.
<p></p>
Minimum number of hours is 1.5- 2hrs per day/ week
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We are a locally owned husband and wife team serving Massachusetts. The needs of your family are always in our focus and everything we do is dedicated to your family’s well-being.
<p></p>
Our serv
… (read more)
We are a locally owned husband and wife team serving Massachusetts. The needs of your family are always in our focus and everything we do is dedicated to your family’s well-being.
<p></p>
Our services includes skilled nursing care, diabetes management and care, dementia care, personal care, homemaking, companionship etc.
<p></p>
Our workers are vetted and insured.
<p></p>
We currently accepts private pay and long term care insurance.
<p></p>
Minimum number of hours is 1.5- 2hrs per day/ week
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Caregiver Friends
120 Wells Ave , Newton, MA, 02459
Caregiver Friends is a non -medical In-Home Care Agency who help care for the Geriatric population. Our main goal is to help your loved one to enjoy the quality of life while enjoying their independen
… (read more)
Caregiver Friends is a non -medical In-Home Care Agency who help care for the Geriatric population. Our main goal is to help your loved one to enjoy the quality of life while enjoying their independence in their own homes. We are compassionate caregivers who provide our clients with the highest quality of care, support, and companionship. We provide professional and dependable care services. We welcome providing our services with input and support of the client and family to maximize a safe and satisfying in home caring experience.
<p></p>
Every one of our clients has different needs and it is key to our job to understand those needs and work with them to accomplish their goals. We understand each individual client need and our goals is to make them feel comfortable with our team alongside our caregiving role in their life.
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Caregiver Friends is a non -medical In-Home Care Agency who help care for the Geriatric population. Our main goal is to help your loved one to enjoy the quality of life while enjoying their independen
… (read more)
Caregiver Friends is a non -medical In-Home Care Agency who help care for the Geriatric population. Our main goal is to help your loved one to enjoy the quality of life while enjoying their independence in their own homes. We are compassionate caregivers who provide our clients with the highest quality of care, support, and companionship. We provide professional and dependable care services. We welcome providing our services with input and support of the client and family to maximize a safe and satisfying in home caring experience.
<p></p>
Every one of our clients has different needs and it is key to our job to understand those needs and work with them to accomplish their goals. We understand each individual client need and our goals is to make them feel comfortable with our team alongside our caregiving role in their life.
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BrightStar Care of Norwood
1 Walpole Street, Norwood, MA, 02062
I feel secure enough to leave the client. They have provided a young woman that the client likes.
I like the quality of the people.
I feel secure enough to leave the client. They have provided a young woman that the client likes.
I like the quality of the people.
ComForCare Senior Services
399 Neponset St, # 208, Canton, MA, 02021
The caregivers were very kind and helpful.
I like that they are very responsive.
The caregivers were very kind and helpful.
I like that they are very responsive.
Hahn Home Health Care Inc.
360 Brockton Avenue, Suite 204, Abington, MA, 02351
First Class Agency
I can’t give this agency enough stars. I called in desperation for relief from the car of my mother who was suffering with mid-later stages of dementia. I could no longer take c
… (read more)
First Class Agency
I can’t give this agency enough stars. I called in desperation for relief from the car of my mother who was suffering with mid-later stages of dementia. I could no longer take care of her on my own. As soon as I called with the details, Larry Fleischman was quick to set up a meeting with Gina, RN and me to get all the details necessary for a smooth transition. Gina instantly knew who would be the best fit and she could not have been more right. It is not easy to let go and allow strangers to help you in your home with your loved one, but this agency made me feel comfortable that I had made the right decision. Everyone I dealt with at Hahn was genuinely concerned and caring. I can’t thank them enough for all they did. When my mother went to the hospital and it became apparent she would not be allowed to return home, Hahn was there for me. Hahn assisted in finding a facility we would feel was right for her needs and also provided care options not presented by hospital staff. When my mother passed away, Hahn was once again there for me. They are a very caring organization. A quality you are not likely to find in the big corporate world. I highly recommend Hahn.
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First Class Agency
I can’t give this agency enough stars. I called in desperation for relief from the car of my mother who was suffering with mid-later stages of dementia. I could no longer take c
… (read more)
First Class Agency
I can’t give this agency enough stars. I called in desperation for relief from the car of my mother who was suffering with mid-later stages of dementia. I could no longer take care of her on my own. As soon as I called with the details, Larry Fleischman was quick to set up a meeting with Gina, RN and me to get all the details necessary for a smooth transition. Gina instantly knew who would be the best fit and she could not have been more right. It is not easy to let go and allow strangers to help you in your home with your loved one, but this agency made me feel comfortable that I had made the right decision. Everyone I dealt with at Hahn was genuinely concerned and caring. I can’t thank them enough for all they did. When my mother went to the hospital and it became apparent she would not be allowed to return home, Hahn was there for me. Hahn assisted in finding a facility we would feel was right for her needs and also provided care options not presented by hospital staff. When my mother passed away, Hahn was once again there for me. They are a very caring organization. A quality you are not likely to find in the big corporate world. I highly recommend Hahn.
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Foundational Home Care
275 Grove Street, Suite 2-400 , Newton, MA, 02466
Foundational Health Home Care is an excellent agency, they assisted my Elderly Father until his recent passing. Their staff was always very caring and compassionate in attending to his needs. He alway
… (read more)
Foundational Health Home Care is an excellent agency, they assisted my Elderly Father until his recent passing. Their staff was always very caring and compassionate in attending to his needs. He always spoke good about how the caregivers and care manager took great care of him. I highly recommend their services
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Foundational Health Home Care is an excellent agency, they assisted my Elderly Father until his recent passing. Their staff was always very caring and compassionate in attending to his needs. He alway
… (read more)
Foundational Health Home Care is an excellent agency, they assisted my Elderly Father until his recent passing. Their staff was always very caring and compassionate in attending to his needs. He always spoke good about how the caregivers and care manager took great care of him. I highly recommend their services
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Cottage Caregivers
175 Derby Street, Building #38 , Hingham, MA, 02043
Thank you Cottage Caregivers for the outstanding, reliable, and professional senior care! My grandfather was well taken care of, while Karen was beyond flexible working alongside my family in order to
… (read more)
Thank you Cottage Caregivers for the outstanding, reliable, and professional senior care! My grandfather was well taken care of, while Karen was beyond flexible working alongside my family in order to find a perfect schedule for us! Tomeika, specifically, quickly became my grandfather’s most trusted and favorite caregiver, and for that there are not enough kind words to say. She is a leading example of someone who takes pride in their work and is absolutely in this field for the right reasons! Thank you Cottage Caregivers, as a whole! We will always remember and appreciate this experience.
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Thank you Cottage Caregivers for the outstanding, reliable, and professional senior care! My grandfather was well taken care of, while Karen was beyond flexible working alongside my family in order to
… (read more)
Thank you Cottage Caregivers for the outstanding, reliable, and professional senior care! My grandfather was well taken care of, while Karen was beyond flexible working alongside my family in order to find a perfect schedule for us! Tomeika, specifically, quickly became my grandfather’s most trusted and favorite caregiver, and for that there are not enough kind words to say. She is a leading example of someone who takes pride in their work and is absolutely in this field for the right reasons! Thank you Cottage Caregivers, as a whole! We will always remember and appreciate this experience.
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Boston Best Home Care Svc Inc
1408 Centre St, Roslindale, MA, 02131
The Team at Boston Best has added quality years to my Mom’s life. Honest, Integrity, Compassion and Patience. Thanks Gina!!!
The Team at Boston Best has added quality years to my Mom’s life. Honest, Integrity, Compassion and Patience. Thanks Gina!!!
Nurta Home Healthcare – Lynn, MA
330 Lynn Way, #346, Lynn, MA, 01901
I have been using this for agency for few months now, they’re amazing, very caring, great service, nothing but the best. Caregivers arrive on time to care for my aunty. My Initial call and request f
… (read more)
I have been using this for agency for few months now, they’re amazing, very caring, great service, nothing but the best. Caregivers arrive on time to care for my aunty. My Initial call and request for personal care needs were handled quickly. They able to answer my questions.
Nurta Home Healthcare provides personal care and companion care to my mother’s sister. After she fall and broke her the second time, we knew it is time to have someone with her. We searched online and came around Nurta home healthcare, spoke to the care coordinator and schedule a free in home assessment.
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I have been using this for agency for few months now, they’re amazing, very caring, great service, nothing but the best. Caregivers arrive on time to care for my aunty. My Initial call and request f
… (read more)
I have been using this for agency for few months now, they’re amazing, very caring, great service, nothing but the best. Caregivers arrive on time to care for my aunty. My Initial call and request for personal care needs were handled quickly. They able to answer my questions.
Nurta Home Healthcare provides personal care and companion care to my mother’s sister. After she fall and broke her the second time, we knew it is time to have someone with her. We searched online and came around Nurta home healthcare, spoke to the care coordinator and schedule a free in home assessment.
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Assisting Family’s Hands of New England
6 Green Way , Wayland, MA, 01778
My mother uses their care and they really are good we have a live-in caregiver the services are good their staff work very well with mom the prices afrodabel they work really stands out the owner is
… (read more)
My mother uses their care and they really are good we have a live-in caregiver the services are good their staff work very well with mom the prices afrodabel they work really stands out the owner is very very much in voled with the clients and staff that’s what I really like a lot
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My mother uses their care and they really are good we have a live-in caregiver the services are good their staff work very well with mom the prices afrodabel they work really stands out the owner is
… (read more)
My mother uses their care and they really are good we have a live-in caregiver the services are good their staff work very well with mom the prices afrodabel they work really stands out the owner is very very much in voled with the clients and staff that’s what I really like a lot
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is a Caring Star Community
Earning a Caring Star means this community is among the best Senior Living commuities in America.
Paying for Home Care in Quincy, MA
The Cost of Home Care in Quincy, MA
According to the 2021 Genworth Cost of Care Survey, home care services in the Quincy area are $381 per month more expensive than the Massachusetts state average, and $1,335 more expensive than the national average. This price is $381 cheaper than in the Barnstable area of Cape Cod. The lowest prices in Massachusetts are on the western side of the state, where costs in places like Springfield are $953 lower per month than in Quincy.
The Cost of Home Care vs. Other Senior Care Options in Quincy, MA
Quincy seniors have a variety of elder care options, especially if they head into Boston. Home care and home health care have very similar costs, with home health care being more suited for seniors who require skilled at-home nursing care. Assisted living arrangements provide more intense care and cost an average of $500 more monthly. Adult day care will cost an average of $4,678 less per month than home care, while nursing homes can be more than double the price.
Note: Data for Quincy, MA was unavailable, so data for the nearest city, Boston, was used instead.
Financial Assistance for Home Care in Quincy, MA
Given the high cost of in-home care, many people use one or more forms of financial assistance to cover the expenses. Below, we explain some of the most common sources of financial help for paying for in-home care. If none of these options are available to you, you can reach out to your Area Agency on Aging or Aging and Disability Resource Center to learn about local resources.
- Long-Term Care Insurance: Long-term care insurance covers expenses related to senior care, including in-home care. Depending on the policy type, beneficiaries may receive a cash payment to use towards long-term care or reimbursement for qualifying long-term care expenses. Note that there are limitations- typically a maximum benefit of $150 per day- and exact coverage terms vary depending on the exact policy, so always check the details.
- Medicare: Medicare does not cover in-home care because it is classified as custodial, or non-medical, care. However, some Medicare Advantage and Medicare Supplement plans, which offer expanded benefits, may cover in-home custodial care.
- Medicaid: Medicaid coverage of in-home care varies between different states because it is not a federally mandated benefit. Currently, all states cover some in-home care either through their standard Medicaid or a waiver program. The specific coverage rules are set individually by each state.
- Veterans’ Benefits: The Aid and Attendance benefit is a monthly cash payment that beneficiaries can use to pay for senior care, including in-home care services. To qualify for A&A, Veterans must already receive the VA pension and meet several additional requirements, including needing assistance with the activities of daily living. Contact the Department of Veterans Affairs to learn more.
- Reverse Mortgages: Home Equity Conversion Mortgages (HECMs) are federally insured loans that are available to homeowners age 62 and over. Reverse mortgages allow you to access a portion of your home’s equity in cash, tax free. Many seniors use reverse mortgages to finance their care expenses, including in-home care. Note that although there are no monthly payments due on reverse mortgage loans, borrowers do have to repay the loan once the last surviving homeowner passes away, moves, or sells the home.
Quincy Home Care Resources
Home care services are only one of the pieces needed for seniors to gracefully age in place. There are many services and programs that are low-cost or free, that enable seniors to enjoy an independent lifestyle in the comfort of their own home, such as help with home modifications, meal delivery services, and more. Below, we’ve compiled a few of the most helpful resources in Quincy:
Financial Planning for Seniors
Address: Kennedy Center, 440 East Squantum Street, Quincy, MA. 02171
Number: (617) 376-1243
The City of Quincy offers financial planning services for seniors once a month. There is no cost to the residents who take advantage of this service. Appointments should be made through the Department of Elder Services.
Taxpayer Exemptions
Address: 1305 Hancock Street, Quincy, MA. 02169
Number: (617) 376-1170
Seniors over the age of 65 may qualify for a $500 exemption on their property. They must meet income limits and property value limits. Those over the age of 70 may also qualify for another exemption of up to $295.23. Both of these tax assistance programs are administered by the Assessors Department.
Massachusetts Senior Action Council
Address: 108 Myrtle Street, Suite 112, Quincy, MA 02171
Number: (617) 284-1234
The MSAC lets seniors stay involved in politics and policy to focus on community and policy issues that may affect them. It also allows seniors to socialize with dinners, entertainment programs and advice as well as helping them understand how policies may affect their futures.
Quincy Community Action Programs
Address: 1509 Hancock Street, 3rd Floor, Quincy, MA. 02169
Number: (617) 479-8181
The Quincy Community Action Programs offer a variety of assistance to help seniors and residents. Some of these programs include heating assistance, utility discounts, energy conservation and the repair and replacement of outdated heating units to help them keep warm. QCAP also works with seniors to upgrade homes with energy-saving measures.
South Shore Elder Services
This group provides a meals on wheels service that delivers nutritious home-style meals straight to seniors’ doors. Each meal provides a third of their daily nutritional requirements, and the organization can accommodate those who need particular diets. It also provides meals at various senior centers.
Determining Your Loved One’s Need for In-Home Care
Aging can be a difficult process, and loved ones may not always ask for help – often times it’s up to their family to evaluate their need for help around the house. While no two situations are exactly alike, this checklist can help you and your loved ones determine when it’s time to start the search for a home care provider.
Guidelines for Talking About In-Home Care
If you’ve determined that your loved one needs the assistance of a care provider in their home, it may be time for a difficult conversation. Handled correctly, however, this process can bring a family together and ensure that everyone’s concerns are addressed. Use this PDF as a starting point to help the conversation stay as positive and productive as possible.
