(800) 558-0653

Home Instead - Norwood, MA

12 Carnegie Row, Norwood, MA 02062

(800) 558-0653

Verified Partner


(23 reviews)

Offers Home Care
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Reviews of Home Instead - Norwood, MA in Norwood, Massachusetts


(23 reviews)

    Top rated on




    May 28, 2024

    I am a current client of this provider

    Edwina is great with my mom. She takes great care of my 88 year old mom with dementia. She has patience and really does care. Home Instead really stepped it up for me. Highly recommended!!! Five stars!



    April 22, 2024


    The multiple caregivers over the years were always professional and well trained. Zahra was with my 100 year old mother for years and they developed a nice relationship. Zahra was a truly kind, compassionate companion for my mother.



    April 22, 2024

    I am a past client of this provider

    Home Instead of Norwood provided home care for my father. Gladys and Lonise were kind, compassionate, caring and treated my father with dignity while caring for him. They were always positive and always had a smile for him during this difficult time. My family is grateful for the help and support from Home Instead and would recommend them to anyone who is in need of this special kind of help.

    Karen M.


    February 5, 2024

    I am a past client of this provider

    Can't say enough good things about Home Instead! My Mom had advanced Parkinson's and needed additional daily care beyond what her assisted living facility could provide. From Dawn and Liisa in the office who managed the scheduling and matched Mom to Care Professionals best suited for her needs, to the compassionate and caring Care Professionals, especially Katherine, Sherley, Amie, and Chantale, who made sure Mom was well cared for. Living so far away from Mom I felt at ease knowing she was in good hands.



    November 28, 2023

    I am a past client of this provider

    Home Instead has been invaluable over the past few months when my uncle had to move in with us unexpectedly. They were very responsive and jumped in to help us at short notice. Many of the care professionals who helped my uncle were amazing, very kind and patient with him. Special thanks to - Mackenson, Williamson, and Eloise! Anyone would be so lucky to have them caring for their loved ones. Also, Liisa and Dawn for all their help in coordinating our complicated schedules.



    October 16, 2023

    I am a current client of this provider

    Home Instead has been wonderful for our Mom. She is 98 and lives in her own home. The support on weekday mornings has been so helpful to her and to us. She has help when she needs it and it gets her day started on a positive note. Two of her caregivers, Kathy and Maureen are particularly attentive. She looks forward to seeing them. If she needs personal care they give it, and they are with her for breakfast and lunch. They truly care about her, that is clear. I also find that interactions with office and administrative staff is excellent. We are well-served by Home Instead.

    Diane Reilly


    September 28, 2023

    I am a current client of this provider

    We give five stars to the team at "Home Instead Senior Care." Several individuals came to care for my father; each was so impressive they went above and beyond. Highly Recommend! Special thanks to - Mackenson, Williamson, Maxime, and Christine! They are true professionals; So kind and caring! Anyone would be so lucky to have them caring for their loved ones! Also, heartfelt appreciation to Lisa for orchestrating the coverage; she handled it beautifully!



    July 25, 2023

    I am a current client of this provider

    I was so impressed with Liisa and Brenda of Home Instead, Norwood, MA! They were extremely professional and did everything to meet our needs for our 98 year old father with dementia. The communication was fantastic during the process of finding healthcare workers to come to my parents’ home providing 24 hr. care. My dad was in rehab and both called us to find out the status of my dad’s releases date. Liisa and Brenda wanted to be sure the healthcare worker arrived at their place to help my father get out of the car into a wheelchair. We loved how they wanted to make sure the healthcare worker would be very kind And the perfect match for my mother’s support person. I first knew about Hime instead when I went grocery shopping at our local store. I noticed this Healthcare worker, Claudia, being so kind and attentive to a 90 year old man. I asked her where she was employed. She was so enthusiastic working for Home Instead. I cannot say enough about Home Instead.

    Stephen, West Roxbury


    July 17, 2023

    I am a past client of this provider

    HI was professional, well organized. Sandra and Niashah care professionals were excellent.

    Laura and family


    December 21, 2022

    I am a current client of this provider

    It is hard to find the words that can begin to express the appreciation we have for our dear caregiver, Shirley, from Home Instead. We have been working to provide 24-hour care for our dear 91-year-old mom in her home for some time. During this time, we have come to know many wonderful caregivers from Home Instead. With two experienced registered nurses and other health care professionals in the family actively engaged in my mom’s care, we feel uniquely qualified to speak to Shirley’s special traits. Shirley joined us more than a year ago and has become an important part of our family. Shirley immediately engaged with all of us, especially my mom, to understand our needs and preferences for care. Shirley had a lot of experience to offer and took initiative in my mom’s physical care as well as household tasks. She is very reliable, conscientious and efficient in performing any necessary tasks. What makes Shirley stand out is her innate sense of how to see and understand human beings. She has developed a special relationship with my mom. She has gained her confidence and trust in situations where my mom has been most fearful of falling or progressing her activities. Shirley is also quick to offer her suggestions about what might be helpful in care. We do not know what we would do without her!



    November 2, 2022

    I am a current client of this provider

    Melissa and Rose Annie provide daytime support of my 75 year old sister who lived in our parents’ home. They both provide personal care, laundry services, help with dressing, kitchen organization. However their level of social support and attention has by far been of enormous help in brightening each day that they are with our sister. Having very limited mobility, she is restricted to primarily the home. They brighten each day for our sister as they provide the routine care expected. Both Melissa and Rose. Annie have been reliable, stable and on -time each day - each week. There were some care-providers initially who did not continue to work with our sister and apparently left the agency. Home Instead apologized for their inability to sustain a commitment to serve in this role and for the missing days that occurred. However within a very short time a new care-provider was identified by Home Instead and a new relationship commenced.

    Nancy Blackley


    August 17, 2022


    Fantastic loving and caring people. My relative has Alzheimer’s/dementia. She is ALWAYS on time. Whenever HomeInstead person arrive, we know that she’s in good hands. Our person is the best Ive known. She’s become a friend/caregiver all rolled into one. We all love her. She is very hands on which is exactly what my relative needs. She’s kind, loving, patient and understanding!!

    sandy for Isabel


    July 26, 2022


    My mother has been a client of Home Instead for a few years now. The agency does a great job communicating with me and assigning quality caregivers to my mother. Her homemaker now, Alison, has developed a caring relation with my mother and she looks forward to her visits. She is puntual and reliable. Having a responsible and dedicated caregiver for my mother is a huge relief to my sisters and I...and of course, to my mom.



    July 20, 2022


    We have three fabulous caregivers for my mother. Diana W, Paige G. And Ketchyne P. They provide care for my mom and enjoy being with her. They are prompt, fun, and professional. They have helped us keep my mother home where she wants and deserves to be.



    January 11, 2022

    I am a current client of this provider

    We absolutely love Home Instead! Our care giver, Antoinette, goes above and beyond to make sure our mother is so well taken care of! Antoinette's attention to detail is unsurpassed. The team at Home Instead is wonderful, too, always there to support us when we need extra help on weekends, after hospital visits, etc. They are heaven sent!



    August 1, 2020

    I am a current client of this provider

    Mary's family are so very pleased with the office staff for so delightfully providing conscientious, efficient, capable and kindly loving caregivers. All of the caregivers [ regular and substitutes] come to the house on time, are very attentive to Mary and the family needs and seemed to have bonded well with all of us.Home Instead, Norwood has always been on top of the substitute arrangements so that they are always available in a timely manner. We are pleased with our choice of Home Instead and especially pleased with all of the caregivers.



    July 22, 2020

    I am a current client of this provider

    The staff is very caring and flexible with scheduling. The caregivers have been very kind and thorough and communication Has been key

    Stephanie Su


    February 3, 2020

    I am a current client of this provider

    Home Instead is our guardian angel on earth. We needed to utilize their services during a very difficult time in our mother's life and they were a game changer. Their compassion and attention to detail is something that can't be taught or coached. These were unchartered waters for us and they helped us every step of the way. They seemed to know what we needed and were always helpful with suggestions that would benefit our mom the most. I can't say enough about Brenda in the office - she made us feel at ease and had a gentle approach to handling all of our needs. Her devotion to her job and those she's responsible for is remarkable. She was extremely easy to work with and always met and exceeded our needs. Especially ensuring that she placed the right caregivers to assist our mom. She's someone you'd want as a close friend and her loyalty to her profession and clients is praiseworthy. Shirley was one of our primary caregivers and she is everything that Brenda is - caring, loyal, gentle and experienced. She had an approach with our mom that was soothing and trustworthy. We will forever be indebted to them and Home Instead for helping us during a very difficult transition. My family and I were at peace knowing mom was well cared for. We are eternally grateful.



    March 7, 2019

    I am a current client of this provider

    The staff is well trained and everyone is so nice. The billing is organized. No criticism whatsoever! And that’s from an old lady who knows where it’s at!



    October 9, 2018

    I am a current client of this provider

    I am so happy to have Home Instead in my life. Without you guys I could not live independently! Jeannie and everyone in the office is so positive!



    September 18, 2018

    I am a past client of this provider

    I was extremely happy to get to know you folks and especially Carolyn. I would love to continue with Carolyn's help, but none of my numbers won the lottery. Nevertheless, I have many, many happy memories about the time I spent with Home Instead in Norwood. Thanks to all of you.

    Carol Warner


    April 17, 2018

    I am a current client of this provider

    I get help with laundry, cleaning out closets, unpacking groceries, spring cleaning, recycling.



    November 26, 2017

    I am a current client of this provider

    They are very professional and helpful, and the caregivers are very kind.

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    Services and Amenities of Home Instead - Norwood, MA in Norwood, Massachusetts

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Norwood, MA in Norwood, Massachusetts

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.


    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.


    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Norwood, MA

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