Home Instead - Lexington, MA

Cherie

My husband had a total of five assistants over a 3-1/2-month period. They came for 2-4 hour shifts, to help with showering and walking outside. All five were very caring and patient. He is now in a memory care facility, and I feel his time spent with Home Instead was a wonderful way to prepare him for such a transition.

Louann

When hiring caregivers it's important that your loved one and the caregiver are a good fit ! The way to make sure this happens it's important you have consistency with the caregiver! Joan was with my father in law for 5 years he got to know her and she got to know him. The longer the consistency the better chance for a good fit ! Joan did above and beyond what was required of her ! Very nurturing and knew what exactly how my father liked things done. Meanwhile Donna who assigns caregivers was always there to make sure her caregivers were keeping their clients happy and comfortable ! Any issues Donna was on it !! These two ladies made a difference in how I rate this agency ! These two stood out more because I was in contact with them the most ! Be sure so speak up when you have issues and they will do their best to resolve it in a timely fashion !

Minnie

Organization Easy to communicate with & dependable follow up. Dedicated company. Reliable personnel. Professional Homecare staff. Follow instructions well. Very conscious of patient safety and needs.

LEW

We used companion aide caregivers for my elderly mother from the time of back surgery and a cancer diagnosis until the night she passed away. They were all so kind, loving and competent. My mom thrived in their care and we are so grateful for their role in making the last 4 years active and joyful for her and for us.

daughter

very good with communication to the family....prompt, courteous. Highly recommend HomeInstead for in home care for a loved one.

Marie

My uncle, who is quite elderly, wants dearly to stay in his own home. He cannot manage by himself but thanks to the Home Instead staff I believe he is getting the best possible care in the comfort of his beloved home. I live far away from him and the office has gone above and beyond to help us with all sorts of issues that come up . They are kind and respectful to my uncle and always keep the lines of communication open.

Donna

The staff and caregivers at Home Instead allowed my 94 year old Mom to come back home to be treated after her hospital stay, instead of going to rehab. This was my Mom's wish, but especially important to me during this time of covid. The staff worked miracles in responding quickly to our needs and provided excellent care. Cannot recommend more highly!

JennScali

The caretakers are warm and caring. They’re attentive to my father’s needs. They always offer to help me when I bring in the groceries. I also like the fact that your company test their employees weekly for COVID. This is important to me since my father is older and susceptible. The schedulers don’t miss a beat. If someone is not available they will find someone else to step in. I would highly recommend your service!!

ReviewerJO#1121

We have used Home Instead to care for my husband who has advanced Alzheimer's disease. The caregivers were always on time and very professional. Many times they went beyond expectations taking him for car rides, ice cream and walks in nearby parks.

Susanne Albertelli

My Dad received one on one personal care by all the caregivers. They truly cared about his well being and happiness. It gave me a piece of mind knowing he was safe and taken care of, and I didn't need to be taking care of so many of the things he needed.

Warwick

Home Instead provided care to our mother for over two years. For most of that time, she needed help with shopping and errands, as well as companionship. The HI caregivers provided that -- and more. They became friends who could provide support and reassurance to my mother. When my mother needed extra help with cooking, the caregivers cooked up wonderful meals for her. In fact, any time we needed to make changes to the caregiving routine (after a broken hip, during her last illness), HI worked closely with us to find the right people at the right time. My mother was determined to live on her own and thanks to HI, she was able to do so until her death. We're so grateful for the excellent care and kindness HI provided.

Richard

I was provided outstanding service for my wife especially during the last two days of her life. I would definitely recommend their service to others.

Anonymous

It is almost as if family was helping me because the scheduling, staff in general, and caregivers all cared about me. I feel at ease contacting the owners or any particular staff members. One of the staff members was of immense help in enabling me to receive coverage from my long-term care insurance company. Carefully screened and well-selected caregivers and staff members. I was very happy with the help I received.

Nancy

Caregiver is very well trained, knowledgeable about dementia, patient, and kind.

Thomas Fenn

My family was very pleased with the care my father received from all the care givers. I recommend this service and the Lexington Office.

Howard Phillips

Home Instead caretakers have all been reliable, as well as receptive to both my father's needs, and to my requests. The staff on the phone at Home Instead is very responsive and has always followed up very quickly with any questions or adjustments I may need.

MM

The administrators of Home Instead in Lexington were great. Very patient, knowledgeable, and caring. Clear communication both by email, telephone, and in person meetings in my father’s home. They were not pushy and waited until the family was ready for a care provider. We didn’t end up using Home Instead very much, as my father passed away sooner than expected. But, I was so grateful to have their advice along the journey. We used the help of a driver to go to the hospital one day, and were very pleased with the caregiver who provided that service, as well as the service itself, and the flexibility of the caregiver to work overtime without complaint.

Judy

The care staff were very attentive to my husband's needs. I would recommend Shirley

Kathryn

Home Instead has shown great understanding as we've dealt with a difficult diagnosis and the need for 24/7 care. As the family member managing this situation, I have relied on them and their kindness. It's made a difference for all of us.

Daughter #1

As a very recently past client, my sisters and I have nothing but praise for Home Instead and in particular, Deb, mom's provider/friend. Every change was handled promptly and efficiently. If mom were able to stay home we would have stayed forever.

Sabre

All the staff at Home Instead were wonderful - Kind, patient and caring.

cartoonJulia

Our overnight people are good at dealing with my husband when he needs assistance. We do not expect household assistance from them beyond that help. Our day time people do more for us and we have more help from them with household work.

LesleyM

When my mother came home from rehab and needed help a few days a week, the Lexington Home Instead team provided peace of mind, assistance and independence. She greatly appreciated the independence they helped to facilitate by taking her shopping, out to do errands, providing companionship, etc. Later, when my mother came home from the hospital for hospice care, the team was instrumental in helping me with the transition - both tactically and emotionally. They quickly provided care around the clock and worked closely with the hospice team to make sure my mother was comfortable and cared for, providing me with the support I needed during this challenging time.

Constantino

Julia was in year 3 of battling dementia. She had an amiable personality, but needed supervision/companionship. Home Instead provided it in SPADES. Their "on the road" personnel kept her engaged and their "office" staff was courteous and prompt with my concerns.

Bernard & Marie

Caring, empathetic and anticipating patient's needs and attending to them.

Arthur C.

My father was a client of the Home Instead Franchise in Lexington for almost five years. I hired Home Instead as an alternative to assisted living, which my father refused to go to. He needed companion care as well as meal prep and someone to run errands for him a couple of days per week.. We were never disappointed with the care givers. They were all well trained, reliable, punctual and in many cases retired professionals. To my father, the caregivers became his friends and he looked forward to their visits. In the end my father was diagnosed with end stage pancreatic cancer. Home Instead provided 24 hour care for the final weeks of his life. I look back and am glad I went with Home Instead as it gave my father what he wanted; to stay in his home of 62 years..

Priscilla

Home Instead has proved invaluable in helping my siblings and I manage the care of our parents in times of crisis and at the last minute. They’ve picked them up from the hospital, brought them to appointments and present during them when we couldn’t, filled prescriptions and even learn when they haven’t been filled. Kept us informed of their progress, eating, taking meds and other important information. Called us when something didn’t seem right. They’ve helped us understand the requirements to use long term care policies. I could go on. My siblings and I live far away and it’s like they step in and help as family would.

LizzyPer

Home Instead of Lexington has always been there for my family. We have a parent with Alz and another parent that needs a lot of care. They are professional and so caring. I highly recommend them.

Dean

I want to take this opportunity to tell you how much I appreciate the services provided by Home Instead Senior Care. My mother has Alzheimer’s and has found most of the daily tasks of life to be difficult. All of the caregivers are extremely patient, helpful and have taken great care of my mother. The entire staff is prompt, responsive, friendly, and extremely professional. Home Instead Senior Care can be very proud of their employees and I am forever grateful for their fantastic support and help.

Dan860237

Always reliable and dependable. Maintained same staff of aides.

Meg757688

All caregivers have been extremely kind, professional, reliable, and sensitive. Management has been very responsive and flexible. Could not be more pleased.

Mrs. Deborah Aulenback

From initial contact with Donna, recommended by VNAS, to the introduction to caregivers, Virginia and Julia, our lives improved in every way possible with their excellent knowledge, skills, and caring. They delivered 4 days a week for almost 2 years. Our lives became manageable. I would highly recommend both of them for going above and beyond in our lives. Thank you Home Instead. My husband had dementia which was rapidly progressing and these caregivers fulfilled our needs until he went into a memory unit.

RKM1930

Home Instead took care of my aunt for over 3 years. They allowed our family to have her stay in her home which is what she always wanted. My aunt suffered from Alzheimer's and was very difficult to deal with the last year or so but the people from home instead took such great care of her. The women that came to the house had such compassion for her and understood that it was her disease not her that was being difficult. They said that they had gone through some type of training with home instead to understand how to handle issues with Alzheimer's. Two of my aunt's care givers even came to her funeral on their own time. My family was very impressed by that level of commitment. We would recommend Home Instead to any family looking for help.

Parislady17

The staff from Home Instead have been patient and very caring working with my mother who is struggling with physical limitations and emerging cognitive problems. She is very unhappy about needing care and insists on being in her own home. Home Instead has allowed me to be able to keep her in her home with the piece of mind knowing that she is cared for 24/7. This is critical as I live out of state and need to be able to trust that my mom is being cared for with compassion and safety. I have been impressed with staff's willingness to be flexible and to respond immediately to any questions or concerns I have had. They are always just a phone call away which gives me important peace of mind.