Brookdale Eddy Pond West

Offers Assisted Living and Memory Care

8 Reviews

669 Washington Street

Auburn

01501

Brookdale Eddy Pond West

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3.8 8

Paul 2022-01-17 I've been to Brookdale Eddy Pond West in Auburn because that's where my mom was, and my dad was there for a little bit at one point too. She was there for only about a month and a half before she passed. She was in their assisted living right before Thanksgiving. She enjoyed it. They tried to get everybody involved with different activities. They had the kids come and do an outdoor Halloween costume parade. They had different kinds of things that the community would do every week. A couple of times a week they had different social events, so they certainly tried to get their members active and participating, and enjoying each other's company. I don't know if it's because they're a little understaffed with the pandemic and COVID things, but sometimes it would take a little while after she would hit her call button to get somebody there. Overall though, it was a great experience. Her room was nice, it was a good size room. It could easily fit a bed, a chair, and a TV. She also had a little kitchenette with a refrigerator and a good-sized bathroom that was easily accessible for the handicapped. It was a good enough room. The maintenance seemed good too. They had just fixed up the bathroom right before she moved in to make sure everything was operational the correct way. Everything seemed clean. The nice big cafeteria was always clean and had different options for food every day. She said that the food wasn't too bad. I think maybe there are a few meals a week that she didn't enjoy as much as the others but overall, I think it was decent. Everybody was pretty friendly. I'd say the biggest negative thing is when she passed away. It was 2 days before Thanksgiving and they had said that per the contract, I had five days to move everything out of her place or else I'd have to pay for another month or whatever it would be. I don't know but just based on it being around the holidays, it would have been a little nicer to have a little bit more leeway for me to deal with my mom passing, cleaning out her apartment, and trying to also still enjoy the Thanksgiving holiday with my family as much as I could. I am a friend or relative of a current/past resident

5 4 1

Dee 2021-08-14 I toured Brookdale Eddy Pond West and had a long interview with Melissa, who was giving the tour and doing the outreach. I asked her lots of questions, and she asked me a lot of questions too. It was very, very positive. I really liked her style. She was very interested in tailoring support and understanding what our needs were and how my husband and I might fit into the community. It was excellent. Memory care is not what we need at this time, but we looked at both assisted living and memory care. The fact that we could stay in the assisted living and just bring in support, meant we could probably stay at the assisted living level together. The two-bedroom apartment was lovely. It was a little bit small, but not bad at all. It seemed to have everything that we would need. I also thought the layout of their community rooms was nice. There were a lot of places for people to gather in small groups that was very positive as well. Probably the thing that was the most attractive to me was how engaged the residents were with one another. I really saw a lot of people interacting with one another, laughing, having a good time, and good conversations; that's what I was looking for as a community. A place where my husband and I can sit, and he especially, can get the support of having others to engage with. The dining area was large. It's a little bit overwhelming for him, but I think it seems to be working very well for the residents. They were well spread out, but engaging with one another. We were there around lunchtime and felt like they had a good menu, choices, and nice meal plans. I visited this facility

5 5 1

Cathy 2021-06-09 My parents have been in Brookdale Eddy Pond West for two weeks now, and everyone has been very helpful, very kind, and very happy there. They are comfortable and felt at home right after the first day. We've been able to get the services they need, which is a great relief to us. The place is clean and well kept, and they dealt with COVID correctly. My parents have a two-bedroom, two-bath, handicap-accessible room. It has a kitchenette with a fridge in it, a microwave, and a sink. They have a little dinette table where they can sit and eat, or they have a choice to go into the dining room and eat there, too. The facility also offers a three-bedroom option. They happen to be on the first floor with a walk-out sliding door that opens up to a patio, which makes it really nice. They have laundry services, cleaning services, meal preparation, and nurses going in and helping them. They are able to switch from primary care and have them take minor things at the facility. They also do card games, but they are just starting to open everything up. They love the food, as well. I am a friend or relative of a current/past resident

5 5 1

KatieAS 2021-02-20 The facility is nicely kept and the staff has been friendly and welcoming until covid arrived. The "apartment" is rather tight. The food, however, is deplorable. It is either overcooked or under cooked, and often what is ordered on the daily menu is not what they receive on the meal cart. These people have little to look forward to at their age, so one would think a facility which charges as much as they do would at least let them enjoy the meals they look forward to each day. I am a friend or relative of a current/past resident

5 2 1

Lynn 2021-02-15 I like Brookdale Eddy Pond West for my father. It was at the top of my list. The rooms were average, but clean. They were extremely friendly. The room that I looked at was a single studio, and there was a kitchenette, a bathroom and an ample space for a bed of your own. I visited this facility

5 5 1

NewEngland09 2019-10-21 My grandmother lives here and the building is nice along with the apartments however, for the price people pay to live here it is lacking in some important areas. One of which is that the activities are always the same which leaves my grandmother bored a lot of the time. I am a friend or relative of a current/past resident

5 3 1

John117943350 2015-12-16 The staff at Brookdale Eddy Pond West were all very nice to me. I had lunch there, and their dining room is nice, with a lot of tables for four. I can afford to stay at this facility, with the rent at $125 for a studio apartment. I visited this facility

5 3 1

Caring110778350 2015-08-16 The location of Brookdale Eddy Pond was good for me. It was local and easy to get to, and it seemed like a nice enough place. For outdoor activities, they had a lot of trips and a lot of things planned on their calendar to take people out for ice cream or to different shopping centers. Inside, they have the usual cards and activities, and they pick a country and have like an Italian Day. They had dances, and they had quite a bit going on for elderly people. From a price perspective, it's aligned as to what you get. The rooms were relatively small. The dining area was large, and it looked fairly clean. The grounds were OK -- not exceptional, but nice enough. I visited this facility

5 3 1

669 Washington Street, Auburn, MA 01501

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Brookdale Eddy Pond West (800) 385-2527

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Reviews of Brookdale Eddy Pond West

8 Reviews Write a review

Food

(4 Reviews)

Staff

(5 Reviews)

Facility

(5 Reviews)

Activities

(4 Reviews)

Value

(4 Reviews)

Assisted Living Reviews for Brookdale Eddy Pond West

January 17, 2022

By Paul

I am a friend or relative of a current/past resident

I've been to Brookdale Eddy Pond West in Auburn because that's where my mom was, and my dad was there for a little bit at one point too. She was there for only about a month and a half before she passed. She was in their assisted living right before Thanksgiving. She enjoyed it. They tried to get everybody involved with different activities. They had the kids come and do an outdoor Halloween costume parade. They had different kinds of things that the community would do every week. A couple of times a week they had different social events, so they certainly tried to get their members active and participating, and enjoying each other's company. I don't know if it's because they're a little understaffed with the pandemic and COVID things, but sometimes it would take a little while after she would hit her call button to get somebody there. Overall though, it was a great experience. Her room was nice, it was a good size room. It could easily fit a bed, a chair, and a TV. She also had a little kitchenette with a refrigerator and a good-sized bathroom that was easily accessible for the handicapped. It was a good enough room. The maintenance seemed good too. They had just fixed up the bathroom right before she moved in to make sure everything was operational the correct way. Everything seemed clean. The nice big cafeteria was always clean and had different options for food every day. She said that the food wasn't too bad. I think maybe there are a few meals a week that she didn't enjoy as much as the others but overall, I think it was decent. Everybody was pretty friendly. I'd say the biggest negative thing is when she passed away. It was 2 days before Thanksgiving and they had said that per the contract, I had five days to move everything out of her place or else I'd have to pay for another month or whatever it would be. I don't know but just based on it being around the holidays, it would have been a little nicer to have a little bit more leeway for me to deal with my mom passing, cleaning out her apartment, and trying to also still enjoy the Thanksgiving holiday with my family as much as I could.

August 14, 2021

By Dee

I visited this facility

I toured Brookdale Eddy Pond West and had a long interview with Melissa, who was giving the tour and doing the outreach. I asked her lots of questions, and she asked me a lot of questions too. It was very, very positive. I really liked her style. She was very interested in tailoring support and understanding what our needs were and how my husband and I might fit into the community. It was excellent. Memory care is not what we need at this time, but we looked at both assisted living and memory care. The fact that we could stay in the assisted living and just bring in support, meant we could probably stay at the assisted living level together. The two-bedroom apartment was lovely. It was a little bit small, but not bad at all. It seemed to have everything that we would need. I also thought the layout of their community rooms was nice. There were a lot of places for people to gather in small groups that was very positive as well. Probably the thing that was the most attractive to me was how engaged the residents were with one another. I really saw a lot of people interacting with one another, laughing, having a good time, and good conversations; that's what I was looking for as a community. A place where my husband and I can sit, and he especially, can get the support of having others to engage with. The dining area was large. It's a little bit overwhelming for him, but I think it seems to be working very well for the residents. They were well spread out, but engaging with one another. We were there around lunchtime and felt like they had a good menu, choices, and nice meal plans.

June 09, 2021

By Cathy

I am a friend or relative of a current/past resident

My parents have been in Brookdale Eddy Pond West for two weeks now, and everyone has been very helpful, very kind, and very happy there. They are comfortable and felt at home right after the first day. We've been able to get the services they need, which is a great relief to us. The place is clean and well kept, and they dealt with COVID correctly. My parents have a two-bedroom, two-bath, handicap-accessible room. It has a kitchenette with a fridge in it, a microwave, and a sink. They have a little dinette table where they can sit and eat, or they have a choice to go into the dining room and eat there, too. The facility also offers a three-bedroom option. They happen to be on the first floor with a walk-out sliding door that opens up to a patio, which makes it really nice. They have laundry services, cleaning services, meal preparation, and nurses going in and helping them. They are able to switch from primary care and have them take minor things at the facility. They also do card games, but they are just starting to open everything up. They love the food, as well.

February 20, 2021

By KatieAS

I am a friend or relative of a current/past resident

The facility is nicely kept and the staff has been friendly and welcoming until covid arrived. The "apartment" is rather tight. The food, however, is deplorable. It is either overcooked or under cooked, and often what is ordered on the daily menu is not what they receive on the meal cart. These people have little to look forward to at their age, so one would think a facility which charges as much as they do would at least let them enjoy the meals they look forward to each day.

Provider Response

We appreciate you sharing your feedback and are sorry to hear we are not meeting all of your expectations. We are committed to providing the highest-quality service and care for each resident and hope you will call our Resident and Family Connection Team to further discuss any concerns you may have.

February 15, 2021

By Lynn

I visited this facility

I like Brookdale Eddy Pond West for my father. It was at the top of my list. The rooms were average, but clean. They were extremely friendly. The room that I looked at was a single studio, and there was a kitchenette, a bathroom and an ample space for a bed of your own.

October 21, 2019

By NewEngland09

I am a friend or relative of a current/past resident

My grandmother lives here and the building is nice along with the apartments however, for the price people pay to live here it is lacking in some important areas. One of which is that the activities are always the same which leaves my grandmother bored a lot of the time.

Provider Response

Thank you for taking the time to provide us with your feedback. We would welcome an opportunity to discuss with you further and encourage you to reach out to our local management team.

December 16, 2015

By John117943350

I visited this facility

The staff at Brookdale Eddy Pond West were all very nice to me. I had lunch there, and their dining room is nice, with a lot of tables for four. I can afford to stay at this facility, with the rent at $125 for a studio apartment.

August 16, 2015

By Caring110778350

I visited this facility

The location of Brookdale Eddy Pond was good for me. It was local and easy to get to, and it seemed like a nice enough place. For outdoor activities, they had a lot of trips and a lot of things planned on their calendar to take people out for ice cream or to different shopping centers. Inside, they have the usual cards and activities, and they pick a country and have like an Italian Day. They had dances, and they had quite a bit going on for elderly people. From a price perspective, it's aligned as to what you get. The rooms were relatively small. The dining area was large, and it looked fairly clean. The grounds were OK -- not exceptional, but nice enough.

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Questions about Brookdale Eddy Pond West

What ongoing training does the staff receive in dementia care?

Monthly in services as well on going education seminars

Describe the overall population of assisted living residents at Brookdale Eddy Pond West. What is their average age? What are their favorite things to do?

Average age is 80

What programs or activities does Brookdale Eddy Pond West offer to enrich residents' well-being?

Offer a variety of programs inside and outside community. Be Fit (exercise) day trips to plays, lunch outings, casino, and so much more

What places are near Brookdale Eddy Pond West or within walking distance for assisted living residents to enjoy?

Restaurants, shopping malls and gym

What transportation services does Brookdale Eddy Pond West offer to assisted living residents?

Doctor appointments, out trips and errands

What makes the chef or dining program at Brookdale Eddy Pond West exceptional? What kind of menu can assisted living residents expect?

Brookdale’s substantial investments in culinary systems, staffing and training allow us to provide mealtime experiences that set our communities apart from the competition. From our culinary arts training program for community chefs to our select seasonings and bakery programs, we’ve created one of the industry’s leading dining services organizations. We continue to satisfy the preferences and nutritional needs of residents with dining choices that offer mealtime fulfillment while meeting dietary requirement

What safety features or security measures does Brookdale Eddy Pond West offer to assisted living residents?

Assess to licensed nurses med management personal service plan

How does Brookdale Eddy Pond West keep residents' families informed about their loved ones?

We keep or families informed by newsletters and monthly calendars

What is the care staff-to-resident ratio at Brookdale Eddy Pond West during daytime and nighttime hours?

Brookdale is unique in that our resident / ratio is determined by need level the higher level of acuity the higher number of care attendants

If Brookdale Eddy Pond West accepts dogs or cats, what indoor/outdoor areas can they enjoy?

yes

What ongoing senior care training does the staff receive?

Monthly in services as well on going education seminars

How many staffers are on duty in the daytime and overnight?

Brookdale is unique in that our resident / ratio is determined by need level the higher level of acuity the higher number of care attendants

What safety features or security measures does Brookdale Eddy Pond West provide to protect residents who wander?

Secured MC neighborhood attached to AL

What programs or activities does Brookdale Eddy Pond West offer to keep residents engaged? How does the staff engage residents' long-term memories?

Our Memories care community follows the daily path… so we have many different activities the promote optimum life by focus on the , purposeful, emotional . Physical spiritual and intellectual

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Our residents are assessed by our HWD director (RN ) and our memory care director..we reassess in 30 days then as needed

What techniques does Brookdale Eddy Pond West use to support memory care residents during mealtimes?

Hand over hand techniques and hand under hand to support muscle memory and dignity

How does Brookdale Eddy Pond West keep residents' families informed about their loved ones' health?

We are in constant communication with our families via news letter events and our nurses

Describe the neighborhood around Brookdale Eddy Pond West. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Off a main road

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Services and Amenities of Brookdale Eddy Pond West

Room and housing options

1-bedroom apartments
2-bedroom apartments
Studio Apartments

Dining options

In Room Kitchenette
Dining Room Shared Meals

Features

Beauty Barber Shop
Resident Transportation
Garden And Patio
Resident Parking

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Activities

Offsite Activities
Religious Services

Languages

English

General

Minimum Age: 65
Pets: Yes

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About Brookdale Eddy Pond West

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.

Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

Amenities and Services

Daily assistance with bathing and dressing
Medication management
Dining assistance and special diets
Assistance with reminders and redirection
Escorts and assistance with walking
Emergency response call system
Housekeeping
Laundry and linen service

Brookdale Eddy Pond West

Reviews of Brookdale Eddy Pond West

Assisted Living Reviews for Brookdale Eddy Pond West

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I am a friend or relative of a current/past resident

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I am a friend or relative of a current/past resident

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Services and Amenities of Brookdale Eddy Pond West

Room and housing options

Dining options

Features

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Activities

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General

About Brookdale Eddy Pond West

Amenities and Services

Map of Brookdale Eddy Pond West

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