Brightview South River

Roseanne

I toured Brightview South River. I liked that the minute that you walk through the door, you're treated like you're special. They know everybody's names and know what everybody likes. They don't treat you like a prisoner or treat you like a piece of furniture. They scrub the place endlessly. I saw three people cleaning and picking up little trash cans, doing the whole works, in the half hour I was there. There was never a question of cleanliness. There was never a question of care being denied. My mother was there about 4 years ago, and I never had to fight for a thing for her, and I could tell that it was still the same way. You walk in and the mood is so happy and so upbeat. They go into so much trouble for their residents. If they want to sit out on the porch, they let you out the door. They came to my husband to assess him as well. The food is top-notch. They have a Marriott-trained chef that has meals that you can recognize. It's good; an amazing place.

Provider Response

R Q Bell

My mom was at Brightview in Edgewater MD for a year and a half until her death, and the experience was amazing! As she progressed from needing very little to moving to the memory unit, everyone at Brightview remained involved, responsive, loving and encouraging. They are very expensive, but so much better than other communities.

Provider Response

Brenda

We're going to pick Brightview South River for my father because he has ended up in a wheelchair. He can get up, but he needs assistance all the time, and other places didn't quite have that level of care. The staff was very helpful, very informative, and very friendly. The apartments were extremely roomy and easily accessible. They have lots of activities and meals, and family can join them. They have something every day in the morning and the afternoon, and then there's happy hour. It was a little weird that it had an elevator, but it works out just fine, because he really does better if he doesn't have a long hallway to go down. I have not tasted the food, but I have seen it, and I know people who liked it, so I thought that would be great. Everything seemed wonderful.

Provider Response

Elizabeth

My mom has moved into Brightview South River. So far, so good. I love the staff, and the facilities are nice. Everybody is very caring, friendly, and very approachable. It feels like a family; it's great. So far, I'm very happy. So far, just very satisfied; great. It's expensive; it's worth it.

Titailin

The care her at Brightview South River has been suburb. Staff always available with friendly attentive smiles. My wife is showing extended periods of relaxing in the very pretty surroundings. I am delighted she is here.

marina26

My 100 yr. old father-in-law (who was blind and wore hearing aids) was a resident for 2 1/2 yrs. Brightview called us one day to report an "incident" and they called 911. My father-in-law denied medical care. When we saw his injuries, we took him to the hospital. He had massive bruises on his front chest and entire back. The hospital called the abuse rep and she took notes and pictures. The police investigated but could not "prove" abuse. My father-in-law has since died from unrelated causes, and we still are not sure what happened to him.