Majestic Care of South Bend

Mike

My wife stayed at Majestic Care of South Bend for four days, for respite. The experience was good. My wife's room was clean. They took care of my wife. The staff was about average. There were some good foods, and some were not so good. The atmosphere was OK. The people were all nice. They give you what you're asking for. They didn't keep my wife in her room all the time because she likes to talk to other people, so that can be good or bad. Even though they have an activity room that they showed me, my wife just wandered around or watched TV in her room. I didn't see any activity. This place was a lot closer and easier to get to. The facility was really clean and looked new. It has nice grounds. The people seemed to be OK and nice.

treated bad patient

The day shift and the physical therapy ladies were great,the night night and especially the weekend shift are horrible they don't do their jobs and treat the patients very rude the rooms would be ok if you had your own but they crp people together and the place smells like BO and human waste through the whole building the shower room is filthy.

Marta

We toured Majestic Care of South Bend. They were not good. The residents looked very unkempt. It smelled bad pretty much everywhere you go. It was kind of an obtrusive odor of a combination of B.O. and pee, so it was not good. The rooms looked like they just needed a good, fresh coat of paint and a little fixture in there, but it looked very rundown on the inside. The outside was gorgeous, but the inside did not look good. The staff member that gave me the tour was pleasant enough, and all the staff that I saw seemed to be pleasant, too.

Huge Disappointment

This place was horrible. At least 90% of the staff is from a nursing agency because they can't keep good help. The agency people didn't know me and changed on a whim. The rooms are nice in the pictures but after I got there no one would change my sheets, empty the trash, or clean off my table over the bed. A shower was out of the question. The workers made me feel like I was bother if I asked for anything, even a glass of ice water. I missed my doctors appointment because I was not given a ride. The workers tried hard but there is not enough of them and they are pitifully short staffed. It was disappointing enough that I wrote this review and I will never go back.

Jeff573135

Signature of South Bend was pretty nice. The rooms were a little older as far as general appearance was concerned. The facility had been around for a while. The staff was fine. They were helpful and answered my questions. The food was decent and not bad.

Dana1

My grandmother was a resident of Regency Place for four years. The quality of care went up and down. It wasn't great from the beginning and at times was negligent enough that I was extremely concerned for my grandmother's safety. She became incontinent about a year after being admitted. For a time her diapers were not being changed regularly. I don't know how often they were changed but judging by the amount of feces I cleaned off of her and from her bed it couldn't have been more than once a day. After I reported them to the sate (they had several complaints at the time) her care improved for a while. The staff was mostly friendly and seemed to want to do well by the patients but they were too thinly spread. I never met a doctor, administrator or social worker during the years my grandmother lived there. Most of my visits were on weekends but it still seems like a joint rehab center and nursing home should have an MD available.I feel a great deal of guilt for not being able to protect my grandmother from the poor care she received at the end of her life. She didn't have money so Regency Place was the best we could get her into. It was not a good way to die.