Bella Terra Schaumburg

sandymark64

Nobody is on the same page. There’s no management to complain to. My brother in law waits 45 mins for a cna or nurse to come to his room. They leave garbage everywhere and never clean up. He’s treated like crap.

Mary

I selected Bella Terra because it's a nursing home. My mom needs so much care, so we decided that an assisted living would not be good for her. They've been absolutely great. I have not tried the food, but my mom is very picky and she says that the food is good. For her to say that the food is good, it has to be good. They have activities. She is in the memory care unit because she has dementia, so their activities are (I'm sure) different than what's on the other floors. She's only been there for three weeks now; I'm not really sure everything that they have right now. I talked to the director there. I told her that I would like to discuss with her my mother's care, the options we have, and everything. She said that she'll make time, and we'd go over everything. The staff has been really good. They need to get new furniture in the room. Before Covid, they said that they had a priest came in, but they stopped that because of COVID. They do not have a chapel. They really don't have what the assisted living has (where people can get around more). Patients in a nursing home need much, much more care than those in assisted living. They did accept Medicaid and Medicare; that's why we had to go with them because we could not afford the private pay. They were just too expensive.

Caring08721

My husband was at Lexington. For the seven weeks that he was there, the staff was good and the therapy was good, but the food was the worst. It was like giving food to babies. Everything was mush. It cost me money. Every time we went there, we were all bringing him food because the food was not good. They need to have better food there. The people were nice. They took care of my husband. However, sometimes he had to wait when he soiled his underwear, and he was upset about that. The room was OK. I wouldn't say it was the greatest; it was decent.

Lynda14

I think Lexington was good, but the staff people weren't trained properly. They kept switching around my husband's medication like they did in most other places he has been to. They need more training for their staff.

Ken33

She’s in a place now. They were very helpful, honest, straight up, and they did a really good job. They actually have enough help on staff and the place didn’t smell like a hospital. It was actually close to where she lived and to the Alexian Brothers Center there initially. The rooms are pretty good. She needs full medical help, and the rooms are good for that basis. The only bad thing would be the communication between the front desk and the nurses.

Fran C

I called the staff the angles of lexington!!! I cannot express how very appericiative i am of the excellent care that my mom recived. The extra care and time spent above and beyond was so appericiated.