I visited The Canopy at Azalea Grove. I went to the front door with my rollator. They sent me around back to a little screened room. I fell and hurt my foot, my back and my neck. I wrote that in the comments when they inquired online about my fall. The lady knew it also and my foot was already turning purple. You know what she said to me? She said, 'Do you bruise easy?' I said, 'No, I fell hard.' I said I hurt myself. My granddaughter had actually picked me up off of the ground. Therefore, I had a horrible experience. They checked on me to make sure that I was OK and to tell me, because I asked, where I needed to go to get x-rays done for my foot because I had to soak it every night in Epsom salt hot water because it was throbbing just to be able to sleep. I heard nothing. No concern. That is definitely not a place that you send somebody on a rollator. It's dangerous. I wouldn't send anybody up there if I was you.
I was not able to see the room. The outside surroundings were dangerous. They sent me to a dangerous entrance. They were not even concerned when I fell and hurt myself. I was looking for assisted living, somebody to help me with my medications and with my doctor's visit. They said the transportation was included, but then when I got there, I was told that, no it wasn't. It was $20 a trip. I wasn't impressed at all with any of it. I did like the meal situation and the cafeteria situation. I like that part of it, but first of all, they didn't live up to what they said, and then secondly, they had no concern whatsoever. They would have never sent me through a bunch of chopped-up bark to get in.
They did cook low-sodium for people that had that need. The staff didn't show me any activities. She didn't tell me anything about what was going on. The meals are on a regular schedule and that they cook special for each individual person. The dining area doesn't mean a thing. What means something is your care and them being concerned about your health and well-being. I didn't feel like they met those needs because if they didn't even care that I fell on my face in their yard, then how could they care about my health and well-being in a room? The staff was so unconcerned with what had happened to me. The facility looked nice, so I would have to say that the facility itself was a 5.
Provider Response
Your concerns are extremely important to us, and we are sorry to hear that your experience with us was not a positive one. Our goal is to always treat others the way we would like to be treated. We would like to have an opportunity to speak with you about this. Please call our Customer Service line.
