My mama's stay was a good one. She was cared for in a respectful way. The staff, nurses, aides, therapists, and other employees, treated my mom and other residents well; I observed. And if I wasn't pleased with something they addressed it. My mama loved the people there and so did I. The aides encouraged her to participate in activities. The facility always had good activities. However, I do think the building needs renovating and new equipment. The closets and furniture need painting. And the rooms need to be painted with a more cheerful color than beige. The laundry needs a label machine 'cause they lost my mama's clothes despite me putting her name on them. Markers colors fade eventually and store bought labels don't last that long either. Also, the medical transportation is handled perfectly.
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