PruittHealth – Austell

This facility has not allowed the patient the use of the patient phone. They hid the pat vents items from her that she need including her birthday items. They moved her walker where she cannot reach it. They let their patients sit in their own faces for hours. They have not provided the rehabilitation that is required so the patient can return home. They do not answer the phone or they pass the buck with no results.

Rooms are tiny and all furnishings provided by Pruitt (night stand, blinds, TV sets) are broken, poorly patched and dirty. Facility is very old and run down. Maintenance is a joke. TV sets don't work correctly. REALLY????? During COVID when the ONLY recreation for these elderly, sick residents is TV and Pruitt gets $8,000 +++ per month and the resident cannot get a decent 12" TV???? The management promises and NEVER delivers. There are NO activities and NO amenities. There is a courtyard that has a code on it that residents are not given. If they get a nurse or CNA to let them out there, the buzzer does not work to let them back in so they may stay out there for hours banging on the glass begging to be let back in. OTC Medications, requested by doctors, are in short supply. The nurses are overworked. CNA's are underpaid. There is so much potential there. Very sad. My loved one, returning from the hospital with glue-like substance in her hair, has been refused a shampoo and shower for days. I have left a message for her nurse and the administrator to call me to no avail. You are given promises, promises, promises to improve; however, that is just a tactic to assuage your complaint.

I did not want to give this facility any stars, but I had to in order to write a review. NEVER SEND YOUR LOVED ONE TO THIS FACILITY. My parent that was here is in the hospital in ICU because of the neglect and unprofessional care that was recieved. Our family never got return calls from the nursing staff or the adminstraion. The frustration that we experienced should NEVER occur in a well run facility. My parent may not live because of this joke of a rehab center. I repeat DO NOT SEND ANYONE YOU LOVE HERE.

Do not, I repeat do not take your loved one to this facility. The staff is uncaring and not friendly. Trash cans not emptied for an entire day. Rooms dirty, food trays left in room for hours on end whereby the next meal tray was left as well. Found my loved one in feces, said they had rang busser, found out busser not working. Reported busser and it had still not been replaced after 3 days. They do not wash/bath patients who are unable to assist themselves. Clothing items taken to laundry when indicated that family would handle, items never returned. Complaints to management not taken seriously. Food looked and smelled horrible. No activities for residents. A resident entered my loved ones room and proceeded to the restroom. The weekend staff is the worst. I feel sorry for anyone that has to leave there loved one and cannot visit. This place is beyond disgusting!!!