PruittHealth – Austell

This facility was clean and food was good. But staff was very rude and smart a--. Everyone was lazy and always walked off to get someone else the job asked of them. My light stayed on for over at least an hour, even when there would be a nurse standing right outside my door. Laziness and prejudice is my main thing. The telephone operator snapped and was very rude. Someone came into my room after paging for help and she told me it was 2am--- go back to sleep. I would not recommend my dog go yo this place.

I was a Resident at Pruitt Austell about three months ago. During my stay the staff was very attentive to my needs. My room was always clean and the housekeeper had a great attitude she always had time to talk to me. The food was great, I was able to choose my meals from a selective menu.

My mother was at Austell for three months during Covid 19 pandemic. My mother was very happy with her care during the time she was their. She voiced the staff was very nice and attentive. If she had to be placed at facility, Austell would be my first and only choice.

This facility has not allowed the patient the use of the patient phone. They hid the pat vents items from her that she need including her birthday items. They moved her walker where she cannot reach it. They let their patients sit in their own faces for hours. They have not provided the rehabilitation that is required so the patient can return home. They do not answer the phone or they pass the buck with no results.

Rooms are tiny and all furnishings provided by Pruitt (night stand, blinds, TV sets) are broken, poorly patched and dirty. Facility is very old and run down. Maintenance is a joke. TV sets don't work correctly. REALLY????? During COVID when the ONLY recreation for these elderly, sick residents is TV and Pruitt gets $8,000 +++ per month and the resident cannot get a decent 12" TV???? The management promises and NEVER delivers. There are NO activities and NO amenities. There is a courtyard that has a code on it that residents are not given. If they get a nurse or CNA to let them out there, the buzzer does not work to let them back in so they may stay out there for hours banging on the glass begging to be let back in. OTC Medications, requested by doctors, are in short supply. The nurses are overworked. CNA's are underpaid. There is so much potential there. Very sad. My loved one, returning from the hospital with glue-like substance in her hair, has been refused a shampoo and shower for days. I have left a message for her nurse and the administrator to call me to no avail. You are given promises, promises, promises to improve; however, that is just a tactic to assuage your complaint.

I did not want to give this facility any stars, but I had to in order to write a review. NEVER SEND YOUR LOVED ONE TO THIS FACILITY. My parent that was here is in the hospital in ICU because of the neglect and unprofessional care that was recieved. Our family never got return calls from the nursing staff or the adminstraion. The frustration that we experienced should NEVER occur in a well run facility. My parent may not live because of this joke of a rehab center. I repeat DO NOT SEND ANYONE YOU LOVE HERE.

Do not, I repeat do not take your loved one to this facility. The staff is uncaring and not friendly. Trash cans not emptied for an entire day. Rooms dirty, food trays left in room for hours on end whereby the next meal tray was left as well. Found my loved one in feces, said they had rang busser, found out busser not working. Reported busser and it had still not been replaced after 3 days. They do not wash/bath patients who are unable to assist themselves. Clothing items taken to laundry when indicated that family would handle, items never returned. Complaints to management not taken seriously. Food looked and smelled horrible. No activities for residents. A resident entered my loved ones room and proceeded to the restroom. The weekend staff is the worst. I feel sorry for anyone that has to leave there loved one and cannot visit. This place is beyond disgusting!!!

If I could rate this place a zero I would. They almost killed my mother who was here for wound care and rehab. She would surely be dead if a family member had not found her. She was unresponsive and ended up in ICU. They only have 1 registered nurse on premise for the entire facility. They gave my mother the wrong medication. The doctors are off premise working in their own practices and impossible to reach. If you love your family member please find another facility. We also found out from her roommate that the person that had been in her room prior had died from neglect.