PruittHealth – Austell

Do not, I repeat do not take your loved one to this facility. The staff is uncaring and not friendly. Trash cans not emptied for an entire day. Rooms dirty, food trays left in room for hours on end whereby the next meal tray was left as well. Found my loved one in feces, said they had rang busser, found out busser not working. Reported busser and it had still not been replaced after 3 days. They do not wash/bath patients who are unable to assist themselves. Clothing items taken to laundry when indicated that family would handle, items never returned. Complaints to management not taken seriously. Food looked and smelled horrible. No activities for residents. A resident entered my loved ones room and proceeded to the restroom. The weekend staff is the worst. I feel sorry for anyone that has to leave there loved one and cannot visit. This place is beyond disgusting!!!

If I could rate this place a zero I would. They almost killed my mother who was here for wound care and rehab. She would surely be dead if a family member had not found her. She was unresponsive and ended up in ICU. They only have 1 registered nurse on premise for the entire facility. They gave my mother the wrong medication. The doctors are off premise working in their own practices and impossible to reach. If you love your family member please find another facility. We also found out from her roommate that the person that had been in her room prior had died from neglect.

PruittHealth smelled like pee, but the nurses were nice and seemed caring. The food was bad, and they did not really have a lot of activities, but they had very good physical therapy. The physical therapists were excellent. If I have to rate them from 1 to 100, I will give them 100, which is one of the reasons that I took mom there. I would not want her to live there, but if somebody needs physical therapy, that is a good place for them. You go there short-term but you can move in for long-term; you can just transition over. The accommodations were nice, and the rooms were okay, but the beds were not great. My mom and I didn't really like the bed. They have a hair salon on the premises. Make sure you pay attention to the administrations as far as billing and insurance. It's important to stay on it because they love to send you bills even when your bill has been paid by insurance. They like to send you after bills, so I did not really like that. That was my bad experience with them.

Giving this one star since I think the therapists actually do a good job and care. The rest of the staff, there are very few that do care. My Mom has dementia. This facility is not set up to deal with this issue. Most staff members stand around talking about how bad the place is to work for. Took an extra long time getting discharged. I hate to say this, but I really feel like they just wanted to collect a few extra days of cash co-payments from my Mom. The food is awful. Do not put your family member here, especially if they have dementia issues