Riviera Health Resort

Maria

My mom is now at Riviera Health Resort. She has been there for a month now. It's an excellent place. After searching over 10 of them, I realized that's the one. It's the cleanliness, the courtesy, and the presentation of the place. What I like the best is the attention that they have, and the staff are very helpful and very friendly, and they make my mom feel at home. My mom's room is perfect. It's a room that she shares with another person, but they evaluate a lot as to how to place people. It's not just placing one person with the other. It's based on their problems and how it is that they can handle them. They also have activities for them. They do therapy. They have like an activity center. They also have an entertainment center. They bring pianos. They have a church facility for Sundays. They have salons. They have podiatry. Anything that they need, they have access to it. I have tried their food, and my mom hasn't rejected anything since she's been there. Based on the person's needs, they automatically put the menu through. They sit down with you, they find out what it is that the needs are, and they'll provide the food. Up until today, my mom has not been rejected. Everything she says is great. I think the food is fine. Everything is good.

Judy

Riviera Health Resort provides excellent care for my dad. He's very happy there and we're happy with all the care and the physical therapy he's getting. They are very, very friendly, very knowledgeable, and they take good care of him. They have a gym, a courtyard, and a room where they can go and play dominoes. The only thing that I have negative to say is the food. It is good sometimes. Otherwise, it's not healthy or good. I've been there when he gets his dinner, and sometimes it's just like a hamburger bun with some chicken salad or something in between.

Elizabeth

My husband is at Riviera Health Resort for rehab, but he cannot stay there because that's not a long-term facility, and I would love for him to stay there. This place is awesome. The food is horrible, but everything is just wonderful. The people are very nice. If my husband had Medicaid, he would stay there. The facility is very modern, clean, and beautiful. It's a big place. It's a five-story building. They have a big dining room, entertainment, and everything. The people there mostly speak Spanish. The staff members are very caring. They come all the time and check on my husband. They have valet parking. Right now, Medicare is paying.

cmacnamara

I was at Riviera Health Resort since January 1st and I have been very pleasure with the health care service. All the personal have been very helpful and kindness to me. I really recommended this place a 100% for recovery ❤️‍🩹 after any procedure a quite and calm place in all the ways .

Very Distraught Daughter of Patient there

Please, keep your loved ones away from this horrific place! My mother became seriously ill after two weeks there and had to be rushed with pneumonia which she caught there and very dehydrated to the hospital. She was diagnosed with pneumonia by her own surgeon who requested an X-ray. The entire staff is unprofessional and totally heartless and detached . They congregate and socially mingle in the hallways and loud talk in Spanish. The nurses stay on their computers and are not attentive to the patients. This happens while the elderly hurting patients sit in wheelchairs next to each other in the hallways for endless hours and have their three meals on a small table shoved over their wheelchairs. I have pictures and video of this horror in which I found my mother in. The Therapy Department was a positive there and responded to communication, showed some humanity. Administration didn’t answer emails or calls. I never really had anyone communicate back. This total neglect trickled down to all departments there. The patients are in danger in that place especially weekends there’s usually a ghost crew of nurses and a shortage of CNAs who have to take care of more patients that they can handle. My mother has had to recover at several facilities and the care has been fairly decent, but this place should be inspected more often because no one cares for the elderly patients’ well being. So sad that this is happening in America using Medicare funds.

SV

My mom is in rehab at Riviera Health Resort. They have personnel, so that's a good thing. Each nurse has an assistant nurse, so usually there's two people. They have shift changes, so people don't get exhausted. They are strict with visitations just because of COVID. If you want to visit every day, you are allowed to visit, the only thing is you need to tell them your schedule. Usually, the appointment is for one hour, but you can make two appointments in two hours. You can go in the morning, one hour, and then you can come back in the afternoon, another hour, and that's fine for them. What they need to know is what time you're going to be there. Right now, they allow us one person in the room. They have rooms where they can put two people, and if you want more privacy for your family, if you pay an addition of $50 per day, then you can have one room for your family. They have that flexibility. Most of the people are very nice. Some of them are not too friendly, but they don't treat you badly. The food is not that great, it's like hospital food. They have a doctor and a cardiologist in-house. They're very professional. They know what they're doing and they're doing it well. It is a very large facility, and being a large facility, they're well organized, also in terms of the COVID. They are very strict with the masks, they take the temperatures, and you have to sign the time that you are in and the time you go out. They have up to two hours complimentary parking, which is nice because sometimes you don't find parking around. The place is pretty clean and very nice.