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Featured Review
Marianni
5
|
February 10, 2025
Pacifica Senior Living Palm Beach was very clean, friendly, and open. It was exactly what I was looking for. The staff was very attentive and very nice. The facility was very nice and very secure. The rooms were very clean. They didn't have furniture. We have to bring in our furniture, but they're very open, big, and comfortable.
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About Cottages at Palm Beach in Greenacres, Florida
Located in Greenacres, FL, Cottages at Palm Beach offers full-service memory care programs, providing a warm, inviting and familiar environment for residents with Alzheimer's disease and other forms of dementia. Our community focuses on programs that help individuals with memory loss to thrive while managing the issues of dementia. Our residential care community offers an atmosphere of home and comfort, reducing the feeling of loneliness and confusion. We understand how important this is to our residents and their loved ones. While providing the best in customized care for our residents, we also provide support and education, helping the entire family enhance their understanding and happiness. To learn more about this provider's license and review other available state reports, please visit: Florida Agency of Health Care Administration
Reviews of Cottages at Palm Beach in Greenacres, Florida
Marianni
5
|
February 10, 2025
Pacifica Senior Living Palm Beach was very clean, friendly, and open. It was exactly what I was looking for. The staff was very attentive and very nice. The facility was very nice and very secure. The rooms were very clean. They didn't have furniture. We have to bring in our furniture, but they're very open, big, and comfortable.
Provider Response
Reviewer RC#1030a
1
|
November 9, 2024
My loved one was at Pacifica Senior Living Palm Beach and it was horrific. People were kept unclean. The meals were horrible. It was like one aide for 12 to 15 people. There were no activities. The place was not kept clean. When you would get there to see your loved one, you waited sometimes for as long as an hour outside for them to open it. Her room was not kept up. It was old and dirty, mildewed, smelled and other residents would go at night and sleep in her bed even though she had a private room and they did nothing about it. They don't even have a medical director and they don't have an executive director. They need to change everything.
Leota
5
|
July 8, 2024
I toured Pacifica Senior Living Palm Beach. I did a tour with Summer, she knows all the members by name. They don't consider it as a facility, it's more of a community, and I saw that sense of community there. I also like the relationships she has with all of the members there. They talk to her, she interacts with them. She's not too busy for them even though she's on a tour. She does take time out to greet them and to hear what they have to say, I like that, while still keeping it professional. I also like how they were separated by cottage and by a level of cognitive requirements or what cognitive levels they were operating on. I like that a lot. Similar cognitive levels were housed together and it wasn't too big where people got lost.
Valerie
5
|
September 23, 2023
My mother is in Pacifica Senior Living Palm Beach. She likes it. She only speaks Spanish and there are other residents that live there that are also Hispanic, so she feels comfortable there having other friends like her talking the same language. I think it's very secure. It's clean. It doesn't look institutional. It looks like a home. It's very homey. They have activities every day. They're playing bingo. They bring singers and play music for them. They play bowling. They color and do arts and crafts. They do exercises. They have some stretching exercises as well. When there are holidays, like the 4th of July, they have good food, entertainment, and music for them. Value for money is very good.
Provider Response
Tammy
4
|
February 19, 2023
I went to Pacifica Senior Living Palm Beach and spoke with the administrator. She was very knowledgeable. She answered my questions before I could ask them, so I was impressed with that. The facility was nice. I loved the fact that they were living in their own little place, kind of like in their own little pod, and that they could go and be on their own if they could. They could walk around the grounds and be outside. The staff was all pretty attentive. It was homey. I felt the residents were comfortable. In each pod, they had a common room. We are in Florida, so it's beautiful outside and they were having a party the day that I was there.
Helen
5
|
January 12, 2023
Pacifica Senior Living Palm Beach was lovely. The staff was super. They have different cottages and they try to group the people according to their needs or their capabilities of doing things so that people of the same disabilities or having the same issues are kind of together, in the same house, and I think that's important. They had a lot of activity programs going on according to the schedule they had, and the staff was extremely pleasant and willing to show me the facility. Everything was very clean. I only spoke with the administration. I don't know anything about the rest of the staff that was there. I don't know their staff ratio, so it's pretty hard to rate them. The administration people were five-star by all means. They were very willing to share information, very willing to show you stuff, and they seemed very knowledgeable about what was going on and what they needed to do and safety mechanisms and things like that. I didn't talk to any of the staff in the facility that were taking care of the clients. Everything was kept up-to-date. It was secure and that was one of my issues. There was a lot of interaction from what I could observe for the little bit I was there. However, I had to provide furniture and linen. It was an arm's length of stuff you have to provide on top of the price you pay. I would have to go buy a bed, a dresser, and a chair. Whatever else I wanted in my husband's room, I have to haul all that stuff and have it there.
Torie
4
|
November 19, 2022
I toured Pacifica Senior Living Palm Beach for my mom. I find them to be more strict as far as us seeing her and taking her places. The lady who gave me the tour was phenomenal. I couldn't have been happier with her. The place was pretty clean. Memory care was separate from assisted living. It was nice that they had little pods where they were with the same people pretty much all the time. They were free to go about the grounds but these people were closer. What I didn't like was that it was dark inside and the closet space that they give their residents was about one and a half to two feet wide and that's it. The rooms were also very tiny. I saw the dining area and it looked OK. They were watching TV while I was there and one man was laying across the couch, so the others couldn't sit there. It seemed like the activities were fantastic, like bingo and exercises. A couple of the rooms that I saw smelled like urine. They would need to improve their lighting and closet spaces.
Provider Response
Angela
5
|
November 10, 2022
I was very impressed with Pacifica Senior Living Palm Beach. There were several cottages with around 10 to 12 people in each one, depending on your level of memory care. Each cottage had its own facility with its own cook that was there constantly. Each cottage had its own activities on the level of care that the residents needed. It was clean and maintained very well. I have nothing negative to say about it. The staff was very caring. Overall, it was a good place.
Provider Response
Kathleen
5
|
May 7, 2022
I toured Pacifica Senior Living Palm Beach. The staff was very professional and helpful. That community seemed very family-oriented and I liked that. It was also very homey and very clean.
Provider Response
Betty
4
|
March 21, 2022
I toured Pacifica Senior Living Palm Beach. I liked it. The staff brought me through and showed the memory care, and there were a lot of people there. She showed me the rooms and explained things and gave me the quoted price, and showed me the whole facility. The staff, Summer was excellent, very sweet. I think they have the different stages of dementia section, from just starting dementia, she explained all of that. They have different facilities, but I didn't go into all of that.
Provider Response
BillOZ
5
|
November 2, 2021
In June 2020, a loved one in New York suffered a stroke resulting in his complete loss of memory. He was unable to care for himself and was placed in a NY nursing care facility. Because all his family and friends live in Florida, we decided to transfer him to a facility here. I began my search in Miami Dade county, where I live, then had to work my way north. I visited at least a dozen facilities and was shocked by the expense, conditions, and lack of knowledge of the people I met with. Continuing northward, I connected with Caring.com they referred me to Pacifica Senior Living Palm Beach. The young lady I spoke with was the Sales Director. In speaking with her I immediately realized that she was different, extremely knowledgeable, and most importantly genuine and caring. After meeting with her and touring the facility, I knew that my search was over. The Sales Director was instrumental in helping us transfer our loved one to Pacifica from NY. The personal attention and level of care he is now receiving is outstanding. Both Sales Director and the Facility Director have gone above and beyond to accommodate us. Their level of dedication and caring is unique. They have turned a very stressful situation into a positive experience. Our loved one’s accommodations are excellent, and his caregivers are delightful. The Sales Director is always available and helps us with the slightest request. Our loved one, friends and family are all at peace. Overall, the best experience with a healthcare organization ever!
Provider Response
Denise Layton
5
|
October 14, 2021
The staff is incredibly efficient and very caring and helpful with the residents. We definitely made the right decision in placing my mother in this facility. We couldn't be any happier! They have all kinds of great activities like exercising in the mornings, crafts, and dancing. They also have special guests come including a therapy dog. Everyone is always enjoying themselves when I visit. I especially like the cottage setup with a beautiful courtyard for the residents to sit and relax.
Provider Response
Sunitib
5
|
October 14, 2021
The staff is very friendly and they always meet me with a big smile. They always answer all my questions about my husband's day to day living.
Provider Response
paz4
1
|
October 14, 2021
My mother was a resident at this location- and I couldn’t remove her quickly enough. The communication from the top down is almost non-existent - phone calls are not returned, emails unanswered, staff is uninformed. The only thing positive are the grounds and layout, but if the client is not mobile it doesn’t matter as the staff rarely bring them outside.
Provider Response
michael rottkamp
5
|
October 13, 2021
Pacifica has been great to work with. Summer has been extremely helpful with our unique situation. She walked us through every step of the process, providing clear and concise communication while demonstrating compassion for us and the resident(s). We couldn't be more pleased with the relationship thus far. The staff is very friendly, the buildings are clean and the grounds and infrastructure appear to be well maintained.
Provider Response
PeterE
5
|
October 11, 2021
I had a very close family friend stay at this facility and they took great care of her. She had a private room. Staff seemed very nice, and the food smelt good. The place is very secure which gave us and the family great piece of mind and we had no issues going in to visit. They have a living room area for everyone to gather and socialize, and they have a nice outdoor court yard where we spent most of our visits. I would recommend this home for families having difficulty with loved ones suffering from memory issues.
Provider Response
NBettencourt
5
|
October 7, 2021
Prior to a fall with head trauma, my Mother lived in a nearby assisted living and was very happy. Having lost her ability to return to that setting, I had a lot of concern about relocating her to a memory care facility. Soon after her arrival, I was reassured that this was a great place for her. The cottage setting, with well kept landscape was more like "home" than other places I visited. CNA staff for the most part is patient and caring. Any of my concerns have been addressed immediately, The nursing staff is extremely conscientious, the Director and Nursing Director are ALWAYS accessible for questions or concerns. The maintenance crew was amazing in getting Mom settled into her private room. Having an onsite hair salon, ability to provide some bedside medical services and activities starting up again post pandemic...all make this a great choice for memory care for your loved ones.
Provider Response
Kelly-Rabin
5
|
October 7, 2021
When my mother needed to move from Assisted Living to Memory Care it was VERY difficult to find a place that was not going to be huge and confusing for her. Pacifica, with it's cottages and smaller groups, was the perfect fit. Additionally it was very affordable in comparison to other communities and we all want the best we can get for our parents. Each of the rooms had it's own private bathroom and this is VERY hard to find in communities now. They want them to share and this was NOT an option for my mother. She's been very happy there and loves sitting outside in the courtyard enjoying all the birds and squirrels etc. They have sufficient activities to keep them happy and busy but not so much as to overwhelm them. As a family member we've been invited to join them as BBQ's they host with live music! My mother has been extremely happy there and is quite calm. If you're looking for a place that really cares about your love one then you won't be disappointed. When we can't be there for them 24 x 7 it's good to know they've got my back. I can relax too!
Provider Response
Sandlop
5
|
September 10, 2021
We visited and communicated with this facility, for over a month before choosing to place our loved one there. They were always very responsive and transparent. First of all, the cottage was always very clean, as well as the surroundings. We were fortunate to visit our loved one 2-3 times a week and didn't have to notify in advance, that was a big plus! Our loved one had many needs and the staff always made sure to meet those needs. He was always clean, comfortable and treated with respect. The staff was amazing and always made us feel welcome. I visited quite often, therefore witnessed the same level of care for all the other residents. It was beautiful to see them content walking around inside and outside the cottage. Unfortunately, our loved one passed away about a month ago, but I had to share our experience since Pacifica was a blessing to our family in a very difficult time. 100% Recommended!!!
Provider Response
Bob
5
|
June 20, 2021
We chose Pacifica Senior Living Palm Beach because it's a memory care facility. All the others I was looking at were 3 times more expensive, and once the door closed it was like you were looked in into a box. In Pacifica, there were 16 people in each cottage, and they have like 4 people working in each cottage. So there are 4 people to 16 residents which is a great ratio. If my mom wants to go outside, she can go outside on the benches or gazebo. There's always somebody in the courtyard to watch her and make sure she doesn't fall down. It didn't smell. It smelled clean. When I went there around lunchtime and dinner time, the food smelled good enough where I could have sat down and had dinner. It had the ability for my parents to go outside for fresh air and wander around, not being locked in. The food smelled good and the place was clean. The activities director actually talks to you. She found out what my mom likes to do and what her interests are. It's an older facility, so some people might be disillusioned. It's not falling apart or anything. They also have generators.
Provider Response
Caridad
5
|
May 3, 2021
My mom is in Pacifica Senior Living Palm Beach memory care. We haven't seen her, and we haven't been inside the facility -- we weren't allowed to come in. We haven't even visited her yet, but I looked at it before she moved in. They didn't want us to visit her but instead give her time and space, because otherwise she would want to leave with us. When I call the staff, they're very nice and say, "Do you want to talk to her?" They answer every question I ask them. I've been over there to drop things off, too, and they're very helpful. She's already had her hair done, so they did a good job. They even called me back to say she was very nice, and she didn't give them a hard time. I'm very happy with the place so far; I cannot complain. She's sharing a room with another person. They gave us a larger room with a lady there with her. They have activities, and they said they play bingo and stuff like that. They can go out to the courtyard; she has been to the courtyard with her friends to go for walks. They're in small cottages, there are fourteen of them in one cottage, but they all have their own rooms. They have a dining-room table with chairs, and then on the side they have a big TV and a couch. They eat in that same cottage where they're staying. There are five of these cottages. The yard is very clean, and they're very polite whenever I walk in the door. When I moved my mother in, the maintenance people came to my truck, and they took everything to her room. They're also the ones who put everything together for her. The pricing is also fair. I've seen places that are more expensive, but they don't look as good on the inside.
Provider Response
HarveySummers0
5
|
October 13, 2020
Over the years the team at Pacifica Palm Beach has become part of my family. They helped me through the emotions and stress that I was dealing with. They recommended an Alzheimer's support group that would meet monthly at the community. This helped me cope with the guilt I was experiencing. My brother was a resident here for several years. The staff knew him so well they were able to know his needs even when he was not very verbal towards the end.
Provider Response
loismills336
5
|
October 13, 2020
I want to thank Pacifica Palm Beach for all they have done during this covid pandemic to put me and other families at ease. They have done a great job of keeping us informed regarding all of the changes and policies coming from the government. They have made it possible to Facetime or come and visit in person. Thank you all for all you do it means a lot.
Provider Response
Karen2020
5
|
October 8, 2020
Pacifica has private studio rooms, shared rooms, and small shared rooms. My aunt currently is in a private studio there and loves it. She is a people person but having her private room gives her space to be alone when she wants it. My interactions with the staff here have been exceptional. They are always there to help and provide updates. My aunt loves the activity program there. Some of her favorite activities are pretty nails where she gets her nails cleaned, cut and painted. She also enjoys the sing a longs, trivia and BINGO.
Provider Response
Sallyrodriquez
5
|
October 8, 2020
My brother has lived at a few different communities over the years. This experience has been our best. When I have any issues or concerns they are always dealt with immediately. The management team are great at communicating with me everything that’s is going on with my brother. I love that there are alternatives to the menu in case he doesn’t want what is served. I love that they include many musical activities as music is my brother’s passion.
Provider Response
Myrna
5
|
October 4, 2020
We have chosen Pacifica Senior Living Palm Beach. It looks like what we're looking for. They offer the same amenities as most of the others, nothing new or different but I like the atmosphere. The staff is friendly and very competent. We're just looking at the facilities from the outside.
Provider Response
Peter123Lyons
5
|
September 28, 2020
Pacifica Senior living Palm Beach has been such a great experience for my family. I love that if my grandpa doesn't like a certain kind of food they have alternatives that they offer him. He is such a picky eater, I was surprised how much he enjoys the meals. My grandpa used to be an avid golfer and although that is a bit out of his league now he enjoys the mini golf activity they do with him. I'm a glad to see they have options besides bingo when it comes to activities. My grandpa hates bingo and the last community he was at all they seemed to do was bingo. I am grateful that Pacifica has made it possible to visit him during covid-19 both in person and virtually.
Provider Response
Ollie65
5
|
May 7, 2020
The cottages feel like home. The staff have been amazing during these difficult covid times. I feel comforted knowing my aunt is safe, happy and healthy. The have went above and beyond to keep life as normal as possible.
Provider Response
Ricki
4
|
March 31, 2020
We chose Pacifica Senior Living Palm Beach for our father because he'd be able to walk outside freely. That's the main reason. The staff and rooms were great, and the nurses and everyone there was very good. I ate there and the food was good. They do all sorts of stuff, like they go on field trips outside. The most important thing is that they can go outside on their own unsupervised because everything is fenced in, so it's a secure community.
Provider Response
Eric
4
|
July 9, 2019
My mother is in Pacifica Senior Living Palm Beach. She's in their memory care, and she is getting hospice care also from them. It's very well maintained and very clean. The staff is extremely caring and very concerned about her. They have it set up as seven small cottages and each has its own dining area. There's only a maximum of 14 residents per cottage, so it's very intimate. The activities are minimal because of the level of the residents. The pairs of cottages share a landscaped shaded area with benches and walkways between them. There's a common area with a television and games. They have an activities director who makes sure that the places are decorated and there's something special for all the major holidays. They also have a program with the local community college where they bring in youngsters who are prepping for CNA positions, and they work with the residents one-on-one for a week or two.
Provider Response
lindsayccc
5
|
January 17, 2019
I love the concept of this community. It is amazing that the residents have the freedom to take a stroll outside yet still be safe from wandering. I would strongly recommend this community.
Provider Response
vanvan
5
|
December 12, 2018
Great community. The staff were great very friendly and helpful and made the process very easy.
Provider Response
Shanda 11
1
|
November 11, 2018
When I moved my Mom in last year it was wonderful!! My sister and I couldn't have been pleased more. We had the best 10 months!! Then in August, the changes of administration came with cut backs where the residents and staff were in jeopardy. The cottages are all full and pretty much only ONE caregiver are there alone. They are overworked and the residents are suffering as well. The place is now so filthy. We brought our concerns to the Administrator and the Nursing Director, but they acted like they just didn't care!! I had to move my mom out for her own safety. Very, very sad and traumatic...
Provider Response
Daughter345
5
|
July 31, 2018
My dad is at Pacifica Senior Living Palm Beach. It is great. The rooms are great. They're very clean and very secure. The residents go places. They do musicals, and they do different kind of things. Everything is great. The dining area is excellent. The staff is excellent too. It is a great place. I love it, and I even asked my husband, "Can we come and stay here?" The activities are great. They have a lot of people and a lot of staff members. The price is high, but you get what you pay for.
Provider Response
Nanette S.
5
|
October 3, 2017
The Pacifica Team provided extraordinary, compassionate care daily to my Dad for 14 months. They expertly supported each digressive stage of his Dementia until his death last month. My gratitude for the manner in which the Pacifica Team honored and maintained my Dad's Diginity during the very difficult final stages of his life is profound.
Provider Response
MaggieBagley
5
|
October 3, 2017
My mother receives the best care here. There are always lots of activities for her to do. Her caregivers are loving and caring. Without this care our family would be lost.
Provider Response
susan-m685004
4
|
May 31, 2017
We chose Pacifica Senior Living Palm Beach because it's like living in your own house. My mom-in-law is in one of the cottages, and it's a big house. The doors are not locked, and the residents can go in and out of the house. It's a gated community, so if you don’t have a code, you can't go in and out of the gate. They have a big outdoor area where the residents can sit down and watch the garden. The caretakers are nice. If there are any incidents we need to know, they call us. As far as it goes, we like it. It is a nice place. The residents in my mom's cottage are mostly mobile, and they can do things by themselves. They do their activities every day in the different cottages.
Provider Response
brian865803
4
|
May 30, 2017
The smaller community living features are excellent and the secure gardens are beautiful and accessible, as it is a single storey facility. As it is a dedicated Memory Center, the ability to be placed with people of equal memory ability is a real plus. The only negative feature, in my opinion, was the extremely small bedroom sizes.
Provider Response
CherylUFUUB
3
|
May 17, 2016
Pacifica was more money but very nice, and I really considered it. They had little apartments, a group living room, and a dining room. It had a homey atmosphere and was gated, so you can go out and wander but not go to an unsafe area, which was nice. The rooms were nice. The facility is a little small. A lot of the people were in the living room watching TV. They had a certain number of cottages and a certain number of people. They had activities. They start to cook the food in one area and finish it in the kitchen of the little cottage, so it smells like they're at home doing home-cooked meals.
Provider Response
Cherylufuub, thank you for taking the time to leave us your review. We have done a comprehensive senior living study and found that our rates are right in line with the competitors. In fact, we found that we are a better value with more programs and options. We have daily engaging and interesting activities in our homey cottages for our residents. Thank you again for your review.
musi
5
|
October 14, 2015
My husband has been in Pacifica Greenacres since March 2015. I feel like they have become part of my family and they mine. The facilities are clean and fresh. The residents are clean and well taken care of. The food is good! The vast majority of the aides are caring, friendly and helpful. The administrative staff are responsive to my needs and questions. I feel that I could not have chosen a better place for for spouse. I can visit him any time of the day or night, and did for the first week.
judypeppermom
5
|
May 23, 2015
I brought my mother there in October 2013 for what I planned to be just one weekend of respite care as my family and I had a trip out of town. To my great surprise, upon returning my mother did not want to leave! She has been living at Pacifica ever since. It has been about a year and a half now and she is happier than ever there and my siblings and I have peace of mind that mom is well taken care of. It is a warm, "homey", non-institutional setting of "cottages" unlike any other ALF I have visited. I highly recommend Pacifica to anyone in search of care for their loved one(s)!
Caring88015650
5
|
August 5, 2014
The people at Pacifica were very helpful and they work with you. My dad lives there. They recently painted the building and it looks nice and neat. There is no smell. His room has enough space; he has a window and it is well-lit. They send you a calendar each month with the schedule and what they are doing. He says he doesn't really like the food, but he likes ice cream. The place is well-secured.
Provider Response
shapack
5
|
July 1, 2014
Amazing! All residents were neatly groomed, dressed and HAPPY. The facility is clean, cheerful and has the comfortable feeling of a private home. I was so impressed with the beautiful courtyards in which residents have the freedom to come and go. I can't say enough good things about the staff and their caring interaction with residents. I was given the freedom to speak with residents. Everyone with whom I spoke was very happy with the care and lifestyle at Pacifica.
Provider Response
Allan3
5
|
March 26, 2014
Mom is at Pacifica Senior Living Palm Beach. We actually visited several facilities and we were most impressed with this one that is why we chose it for her. I felt very comfortable with the place. Everything is totally perfect there and I am happy with that. I would recommend this facility.
Provider Response
gael1
4
|
July 6, 2013
Pacifica is a lovely graded memory care facility. There are three levels of care each with their own group of cottages. All cottages are exactly alike to reduce distress for the patient when it is necessary to move to another level of care. The staff is knowledgable and caring. However, this is not a nursing home and does not have trained medical support. For example, my husband could not go there because he is a juvenile diabetic and requires assistance with his insulin pump. There is no one there to aid him. I would highly recommend considering Pacifica if your only issue is dementia.
Provider Response
Sandra24
3
|
May 18, 2013
The Cottages didn't have the ambiance that some of the other facilities did. They spend all their money on the lobby to make a good impression on people, but when they come in, care is horrible. My girlfriend was in there. She had a roommate who had a stroke and couldn't feed herself. Nobody had time to feed her, and it seems that they just didn't care. So they delivered the food to her everyday then came back and took away the tray with the uneaten food after a certain time. I would not care to be in a place like that.
Provider Response
Sally9
4
|
March 9, 2013
Pacifica Senior Living has more of a family style setup where they have 14 rooms and they share a big kitchen and a living room. And it's all on the first floor. She gets up every morning, gets her breakfast or she can go walk outside with her walker. We're very happy with their service.
Provider Response
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Services and Amenities of Cottages at Palm Beach in Greenacres, Florida
Dining
- Communal Dining
- Room Service
- Guest Meals
Health Services
- Pharmacy on-site
Pets
- Pets
- No Pets
Fitness & Wellness Programs
- Salon Services
Housekeeping & Maintenance
- Laundry Services
Safety & Security
- Gated Facility
Guests
- Overnight Guests
Outside Amenities
- Garden
Transportation & Shopping
- General Transportation Services
Additional Amenity Information
- State Licenses: 9409
State Licenses
State License: 9409
Costs for Cottages at Palm Beach in Greenacres, Florida
Memory Care
$3,650
Starting Price
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