Royal Care Of Avon Park

Well as far as me being a resident there I have to say it was much fairer than most places even though I haven't been to many places but this was the fairest one of all I have visit or seen I would just like to take time to say thank you 4 taking care of me at my time of need who knows in my lifetime somewhere down the line I might need you guys again

My husband went to Royal Care after having a stroke. We had the most horrific experience that you can imagine. From day 1 nothing but lies from the staff. I was told I could have video chats with my husband every day as much as I wanted. It was only 3 times per week. The family was told by a nurse that if my husband did not wake up at meal time he would not get his food. I was also told that I could pick up his laundry each week and deliver clean laundry. Because of that I did not label his clothing therefore 4 pair of his shorts were missing when I picked him up. Every day I would call him as well as other family members on the regular phone line. Every time in the evening a patient would answer the phone and than he would have to get a nurse to bring the phone to my husband. Who was running the rehab the patients or the nurses??? My insurance company wanted some information from Royal Care and they would not provide it. My insurance company said they can't pay with out the information. I was told by 2 nurses that because of that they stopped his therapy, although the person in charged said that was not true. Why would the nurses say that if it wasn't true???? At one time I talked to a lady in the office to explain what was wrong with my husband and she said "well we can't help him" so I said why is he here, and she said "I don't know". I could go on and on but there's no more room. This place gets MINUS 4 Stars.

Momma had a stroke ~ Tampa General listed 4 places in or close to Avon Park where we live for therapy. We siblings toured all 4. Judging by outside appearance of buildings Royal Care was the oldest. (But well maintained) Inside is what turned our heads. ALL staff was happy, personable & caring in their interaction with patients, other staff & visitors. The RC patients were also much happier even in thei personal battles of recovery. The Therapy center was head & shoulders above other facilieties as well. It was bright airy and welcoming. It was full of folks doing their daily work outs with therapists. My momma improved dramatically while there. The food was outstanding, they offered a really great variety of tasty & attractive meals not the same old nursing home style. Like we saw in Kentucky with my mother in law.and the coffee was good. They are so good they serve meals on wheels for our Avon Park community. If I needed help with anything for momma any staff member passing by would either stop to help or run for help - I never heard "Not my job" Honestly I can not say enough about the care my momma received. RC is rated 5 star on line but We give it 10 stars! Avon Park is a very nice community, you should visit AvonPark Lakes Baptist Church if you come here, but there are other great churches. We have a cool Historical Museum, State College, many excellent restraunts, shopping, the historic Jacaranda Hotel, Advent Hospital is about 6 miles away, many good doctors. Donaldson Park is a playground picnic/ shuffel board/tennis court swimming area you can enjoy. and we are only about 10 miles from Highlands Hammock State Park with catwalks, camp ground, trails & picnic area, Museum, snack shop & sometimes music in the park.

Our good friend of 40 years was admitted and seems to want to leave ASAP. She is under heavy medication, but of course they will not tell us just what and how much - due to privacy. We did not come with a power of attorney, so probably could not expect more, but our 81 year old friend doesn't seem happy nor wanting to remain there any longer than required. We hope to obtain enough information as to her future need ASAP and will probably move her out of there soon. Most workers seems reluctant to give us much info and even seemed somewhat questionable when observing me taking photos of the listing of grievance references. Wonder why? We will continue to pursue this action in getting her moved before she becomes overmedicated and loosing her thinking process, which was very strong before entering the facility. Hopefully, this will help others in this facility.