Madison House Care and Rehabilitation Center

Carol

My mother is in a memory care unit at Madison House Care and Rehabilitation Center. We chose this community because it is so much closer to our home. The facility is bright and airy, and the staff is extremely caring. The building is situated around a central courtyard, which is open to all the residents there. The staff has been fantastic and answered all our questions. They have been so helpful and they seem to take good care of my mom. They have a hairdresser and a barber that comes in, but right now they can't because they have a couple of cases of COVID. They have singalongs and they have people come in and entertain. They've got my mom listening back to books on tape again, which is good for her. She likes to sing, so they come up to her and somebody will just start singing a song and if she knows it, she'll join in. It keeps her from yelling help all the time. They have a patio courtyard that's got flowering trees and flowers. I've taken my mom out there a couple of times. The facilities have been great. She has a double room and it's shared, but they're good-sized rooms. Each has a private bath. They have nice wide halls so she can wheel herself around in her wheelchair and they're encouraged to hang out. The nurses love it when they hang out at the nurse's station and interact.

Joe

My dad is at Madison House Care and Rehabilitation Center. They're understaffed, and the food's not great. It could be that his laundry isn't done on a daily basis, because he seemed to always be wearing the same dirty clothes. The staff are very nice. They have a very small room that they call a gym, and it has a couple of machines in it. There's not much for him to do because there are not enough activities. His room is your standard hospital-like room with two beds in it and one TV, so there's nothing special.

Edmond Ambrose

Sadly I must report the substandard care. Even prior to the pandemic care was poor, only to become worse this last year. My friend is left in soiled diapers for hours, personnel items disrespected by staff. I myself have been told to not bring outside food in as it makes the food served appear worse that is already is. Take out's I have provided have disappeared when asked for by the resident, yet I have found them a week later in the refrigerator and resident kitchenette. Staff simply never looked. Dietary does not follow resident preferences or allergies, trays are regularly incomplete. I observed a dirty comb in the drinking fountain by the nurses station for 3 weeks, nevr removed, never cleaned, always in the same spot and orientation giving away that it was never touched in any way. Administrative staff is either non responsive or deflecting when asked or commented too. Aids not only do the heavy work they are taxed beyond comprehension. Cares they have brought to the table also go without heed. They do speak to residents and visitors alike. The care staff turn over is high. Those with empathy leave. The use of the pandemic as excuse is wrong as those who have witnessed the year prior know.

JPorter

My father in law was at Madison House for 3 weeks and had a wonderful experience. His rehabilitation was great as was the staff, food and accommodations. He has stayed at other facilities but I would recommend Madison House over them.

Tom120187350

The people at Madison House are professional. The medical care is excellent. They have a very consistent staff. They seem to have a very grounded caring design. They are superlative on all sides - administrative, social, support, emotional support, care of the family and the patient.

Private Care Manager

Sadly, the Madison House once had a great reputation until it was bought out by a large corporation. A client of mine stayed here recently and the care was not very good and required constant monitoring from myself and one of her adult children. If you or your loved one is looking for a place for short-term rehab or long-term care, I'd investigate other shoreline options before using the Madison House. I would not recommend this facility.