Sadly I must report the substandard care. Even prior to the pandemic care was poor, only to become worse this last year. My friend is left in soiled diapers for hours, personnel items disrespected by staff. I myself have been told to not bring outside food in as it makes the food served appear worse that is already is. Take out's I have provided have disappeared when asked for by the resident, yet I have found them a week later in the refrigerator and resident kitchenette. Staff simply never looked. Dietary does not follow resident preferences or allergies, trays are regularly incomplete. I observed a dirty comb in the drinking fountain by the nurses station for 3 weeks, nevr removed, never cleaned, always in the same spot and orientation giving away that it was never touched in any way. Administrative staff is either non responsive or deflecting when asked or commented too. Aids not only do the heavy work they are taxed beyond comprehension. Cares they have brought to the table also go without heed. They do speak to residents and visitors alike. The care staff turn over is high. Those with empathy leave. The use of the pandemic as excuse is wrong as those who have witnessed the year prior know.
Madison House Care and Rehabilitation Center
Offers Assisted Living, Nursing Homes, and Memory Care
5 Reviews
Top Nearby Assisted Living
Reviews of Madison House Care and Rehabilitation Center
Nursing Home Reviews for Madison House Care and Rehabilitation Center
March 31, 2021
I am a friend or relative of a current/past resident
September 15, 2017
I visited this facility
My father in law was at Madison House for 3 weeks and had a wonderful experience. His rehabilitation was great as was the staff, food and accommodations. He has stayed at other facilities but I would recommend Madison House over them.
February 15, 2016
I am a friend or relative of a resident
The people at Madison House are professional. The medical care is excellent. They have a very consistent staff. They seem to have a very grounded caring design. They are superlative on all sides - administrative, social, support, emotional support, care of the family and the patient.
December 20, 2011
I visited this facility
Sadly, the Madison House once had a great reputation until it was bought out by a large corporation. A client of mine stayed here recently and the care was not very good and required constant monitoring from myself and one of her adult children. If you or your loved one is looking for a place for short-term rehab or long-term care, I'd investigate other shoreline options before using the Madison House. I would not recommend this facility.
Memory Care Reviews for Madison House Care and Rehabilitation Center
September 11, 2021
I am a friend or relative of a current/past resident
My dad is at Madison House Care and Rehabilitation Center. They're understaffed, and the food's not great. It could be that his laundry isn't done on a daily basis, because he seemed to always be wearing the same dirty clothes.
The staff are very nice. They have a very small room that they call a gym, and it has a couple of machines in it. There's not much for him to do because there are not enough activities. His room is your standard hospital-like room with two beds in it and one TV, so there's nothing special.
Services and Amenities of Madison House Care and Rehabilitation Center
Medicare
- Health:
- Overall:
- Quality:
- Staff:
- Medicare Provider Number: 075405
- Ownership Type: For Profit Corporation
- Date Certified: 10/01/2020
General
- Resident Capacity: 90
About Madison House Care and Rehabilitation Center
Madison House is located in the charming small town of Madison in New Haven County, CT. Serene woodlands and residential neighborhoods surround this community. The downtown area includes bookstores, coffee shops and an art cinema.
Madison House offers short-term and long-term stays for residents who need respite and memory care services. Hospice and palliative care are available, along with onsite physical, occupational and speech therapy. This 90-bed skilled nursing facility is staffed by registered nurses and other qualified professionals. Care plans, which are customized according to medical and personal needs, include medication management, pain control and wound care.
Private and semiprivate suites are available at Madison House. These spacious rooms boast fireplaces and climate control along with phone, cable, and Wi-Fi. Friends and family can visit with residents in a well-maintained garden and courtyard. Educational and social activities provide opportunities for recreation and life enrichment. Residents have access to a beauty salon and a complimentary laundry facility. Housekeeping services are included, and pharmacy delivery is available.
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