Alvarado Senior Living

Carolyn

We went here. The tour was good, the place was really clean. We talked to some residents and they liked it there. They were happy. It was a little too independent, for the care that we need but, it's a nice place. I would recommend it to anyone. They had a huge social calendar that had things planned for every day of the month and lots of areas where the residents could meet up and do things. There's coffee, games, they have activities, they have buses that take them to different places. Everything looked new and clean. We interacted with a few staff members, and the only thing I didn't like is that when we walked in we had to, like, stand there for a long time before anybody acknowledged us. But once we interacted with the staff, they were. They were all nice.

Provider Response

Tiffany

They had nice rooms. It had a smaller personalized setting for those with dementia. It did appear to be activity heavy, so that's a good thing. The staff seemed nice and willing to help each other out because I think they were short-staffed the day we toured them. The facility was clean. It was a little bit dated, but not in a bad way.

Reviewer#JM020423

It is the closest to our house. They have a beautiful facility. The staff member was great. He explained every aspect of what's going on and what they offer, so I was quite impressed. I like the cleanliness of the place and the ample room for personal stuff.

Provider Response

Rachelle

It was beautiful. Everything was updated. It was immaculate. They were welcoming. The host that showed me around was very knowledgeable, and friendly, and was able to answer all my questions. The dining area was nice. They had assisted living and memory care. It was laid out very well because it was a large place. On different sides, you can go through different doors for what you're looking for.

Kathleen

It was very clean and very organized. I toured the memory care. Mina and everyone that I met was very helpful. It looked like the residents were very happy.

Provider Response

Brian

It was very modern and clean, it smelled good in there. It looked like a nice place overall. The person who assisted me during the tour was very helpful, informative, and friendly. There is plenty of stuff for them to do, they had a movie theater room, and they had a nice patio area outside. When we got there, it was between breakfast and lunch, so the people that were out of their rooms were just kind of hanging out, socializing. It's closest to my dad's doctors' offices, and it made such a good impression on me that I didn't even want to go check anywhere.

Michelle

What I liked most about it was the privacy that the residents have. I saw a studio and a shared room. The studios were the perfect size for my husband. It comes with a little kitchenette and a bathroom, which was nice. The rooms were very nice. They publish a price, and on top of that, it depends on the level of care that they need. They explained that as my husband progressed towards more mobility and independence, the price would go down. But initially, it's out of my price range. They were very informative. They had a beauty salon. The staff said the activities are cut back a little bit because of COVID. I also liked that they got the residents to come down to dine instead of having them isolated in their room. They bring them down to the dining room three times a day, so that was good.

Provider Response

Julie Wing

Great value for the prices. I am grateful that we found such quality care within my dad's budget. The staff is knowledgable, friendly, respectful to their residents. It's great to know that when we leave him, that he's well taken care of.

Provider Response

Billy B.

We moved my father into this facility and the staff were very welcoming and caring from day 1. The maintenance team was able to get the room ready quickly and went above and beyond by assisting with my fathers furniture, which they didn't need to help with. The team fostered my dad as he came in not really wanting to change his ways, but after a short while he was engaging with staff and other residents and having a great time socializing. As for his health, the team was attentive and helpful in his recovery and care. Within weeks my dad was up and out of his wheelchair and is now walking fully on his own. My dad is someone who is usually adverse to new environments and people, but so far he has been having a blast and enjoying himself. His favorite is the onsite barber who comes and is able to cut his hair and shave him! super cool. One thing my dad wished was up and running is the shuttle service. Due to pandemic and other circumstances, the shuttle is not currently running, but he is remaining hopeful!

Provider Response

Mark

The staff are very friendly and accommodating they always greet you with a warm hello.

Provider Response

Mona

My mother is here, and it's been good so far. My mom needs a lot of care because she needs changing of diapers and beds, and at night she doesn't sleep very well. In the morning, they try to take her out to go for breakfast, and they do the same for lunch. They do their best. She brings her pendant or her watch, but there never is enough help. When you're old you need help for changing, and old people don't have patience anymore to wait for you; but so far, she's okay. The food is not the greatest though. If she doesn't like what they're offering, then she ends up with the same tuna sandwich or peanut butter sandwich. So far the place seems OK and very, very good. It's clean, and I have no complaints. They clean the room once a week. Because of the Covid, they didn't have many activities. They started when my mom just got in, and they started a little bit of bingo. The only thing that she probably participates in is bingo. They have to remind her to come and go sometimes because it's hard for her to remember. They have a nice garden. I took her out a couple of times when I was there. You got some staff that are very helpful. They do their best, and some that don't care. Most of the staff are good. From what my mom sometimes tells me, some of them answer back or they pretend they didn't hear her. My mom doesn't really join too many activities, so she only went a couple of times to bingo. I know they have a movie every night, but the place is very quiet.

Provider Response

BF

Care takers are friendly and caring for the most part. Facilities are clean.

Provider Response

A.R.L.

The Executive Director provided excellent service. She went above and beyond the call of duty in helping me and my mother, who was resident. The Executive Director was in constant communication with me and promptly followed up on any concerns I had. I put my trust in her and it was well placed.

Provider Response

Looking out for loved ones

Checking out places for a friend’s mom who may move in to Norcal. Staff was friendly and caring. Facility was clean. Good location.

Linh

I liked that it was a smaller community. It's very well contained. It's very clean, and there were no bad smells or anything. The director was very kind and very open to all questions. He took us through the facility. It was a very thorough meeting. He took us into the room that would be available. He was very kind and nice. I can't say anything bad about them. It was a very nice facility. They have memory care, too. It turns out my dad could use a little bit of memory care in addition to assisted living. It's more like a small hotel, and it's all enclosed. There were two levels. The rooms were small, but enough to put a bed, a couple of dressers for storage, and a TV. They also have double room like a suite where two people can share. Because of Covid, they're pretty careful about letting people in. He did go over the activities. They have transportation to the salon and doctors. They have an on-site doctor who comes once a week to see their residents. It's not luxury, but it's great. I highly recommend it.

Provider Response

Lane E

Lou - was a wonder. He told us about availability, Covid, move in specials, the on-line brochure, and he demonstrated an obvious desire to help us find the appropriate place for Micki. He was with us throughout our search - sending specific room photos, dimensions, and eventually a full video tour. Lou showed us everything he could and remained super supportive long after Micki had made her choice. Lou was patient and persistent with regards to Micki’s needs. Thank you Lou - you were extremely generous with your time, suggestions, and thoughtfulness. You have been blessed to bless others - keep on! LeniE

Provider Response

40trout

Toured the facility with my mother in law in mind. Very nice, clean and a cheerful atmosphere. Staff were friendly and seemed connected to residents. Altogether a very positive experience.

awgo

The staff is friendly and well-trained. The care about your experience while you visit. It made me feel more comfortable and happy that my mother is there even though she is new. The community is clean throughout and the food is tasty and well-prepared. The management staff from the executive director on down cares and does a professional job. My mother is already enjoying the many activities available daily.

Provider Response

Christine

Representative Sherrie R. was of great assistance showing this lovely facility to me one day, then again with me and my two family members on two other days. Place was sparkling clean, fresh, new, airy, secure; and staff members were cheerful and welcoming. I loved it on each visit and would move in, myself, in a heartbeat when it's my time!

Provider Response

Maryanne

The facility's tour was wonderful! Caroline gave us great feedback and guidance on the expectations in transitioning my mom into an assisted living.

Provider Response

Bernard

My visit was great. Their studio and one-bedroom apartments were all good. They provided three meals a day for the residents. The place looked great, so I want to move there.

Happy Visitor288607

The rooms were pretty nice. I was quite impressed with the person who showed me everything. She was pretty knowledgeable, so I walked away thinking that in the future, she could probably help me. It was a nice facility. She showed me a shared room that had all the amenities my mom might like. That was one of the nicer ones I visited. They had a sitting area, a TV area, a reading area, a game room, and a cafeteria.

Past Resident445681

They needed to hire more people to care for the people that stayed there. The residents have this panic, but did not have a button that they can wear on the wrist. They need to upgrade that system because it wasn’t working that great. The advice they had to get in and out of the main door was inoperable. I didn’t think it was a very good facility. He had an incident where he fell and they failed to let the family know that he had a fall; two weeks later we discovered he had a fall. He had symptoms to emergency. I wouldn’t recommend it to anybody. They don’t have enough staff on duty, and they were shorthanded at the time. I don’t know if they resolved this issue, but I have discussed it with them if they’re going to take care of it. However, they had some really nice facilities, and the staff was cordial; they weren’t rude.

Eleanor872865

My friend is in here. She’s in the memory care unit at night but in assisted living during the day. It’s a nice place. They have a beauty shop there, nice food, and a lot of retired teachers. She is a retired teacher too, so she has a lot in common with a lot of the people who live there. They have Happy Hour, trivia games that they play with the residents, music, entertainment, and movies. They have very nice accommodations.

Caring Visitor240186

I like it, but I'm too far because I work in Oakland. It looked clean, and there's no smell. I liked the rooms, which are air-conditioned.

Waiehu

I immediately liked it because the receptionist was friendly and nice. The place was bright and cheerful looking. All of the residents were decorating the place for Valentine's Day, so there were hearts all over the place. There are physical activities done with the memory care patients and always something going on for all of the residents, like arts and crafts. There are residents in walkers and wheelchairs, but they are always doing something, too. The furnishings at this facility looked new and were nice pieces of furniture. They are doing a good job taking care of my husband.

DH4

I liked many things about it, including the size, the friendliness of the staff, and the good food. I really liked Robin, the marketing/sales guy. He was very personable and future-oriented. I also liked the price; it’s the most reasonable price among all that I have visited. I like its location, which is just across the street from a high school, so they get volunteers. I also like that it is close to grocery stores and restaurants.

Provider Response

Wynn1

It was nice, gorgeous, and huge. It’s next to the senior center, and the library is across the street. They gave us lunch; I talked to the chef and the people in the kitchen, and the people liked the food. We had some residents come up to our table and talk to us; they were very happy and very independent living there. It’s just very costly. They said they’d have to have 2 people because my dad weighs 260 lbs to lift him up, and then it was going to be about $7,000 a month; who has $7000 a month? The rooms are very nice and adequate for what they need. They had a whole calendar full of things. I like the staff; they’re very good. I talked to some people who came to visit their parents; their parents love it, and they’re very grateful that their parents are there.