Tustin Care Center

E.Marsch

My Grandmother spent a few days in this facility after leaving the hospital and it was not a good experience. The facility itself is clean and presents a nice image. However it's all about the care provided and that is where it is sorely lacking. Doctors orders were not followed correctly and this led to a setback in my Grandmothers health and after being there for a few days her condition worsened. Much of the staff had a difficult time communicating with us due to language issues. There were many issues which led us to believe that things were not being done correctly nor attentively. We attempted to talk with the managerial staff and our concerns were not received well. We instead were met with an attitude that was not responsive to our concerns so we decided to immediately arrange for our Grandmother to be transported to another facility where she thrived and was home within a few days. From past experience with other family members in many other facilities we knew what to expect from a nursing home and knew that this nursing home was not providing what it should be.