Avila Senior Living at Downtown SLO

Reviewer#as0515

My first impression of Avila Senior Living at Downtown SLO was very low. They had no parking, and it was difficult to get to. It feels like a hotel and not in a good way. Their rooms were oddly shaped, very dark, and had very few windows. The person who accommodated us during the tour was a lovely woman. She was brand-new, she had only been there for two weeks, but she was nice and tried very hard. We observed the people playing bingo when we were there. There's very little as far as the outside area.

Jon

Avila Senior Living at Downtown I didn't like much of anything, though I like the location. The rooms were too small for a king-size bed. The people were fine, nothing wrong with the people. It's just old, and small. They're different buildings built for different purposes put together. They're very inexpensive. They keep it fairly clean, but it's old, it has a really old in-window heating and air conditioning unit. It's like a motel. I don't like it.

Provider Response

Kay

My mother-in-law will be moving into Avila Senior Living at Downtown San Luis Obispo. They're still remodeling. They have independent rooms, they also have assisted living. We toured the studios and the 1-bedrooms. The only place we didn't tour was the memory care because they're remodeling that. It's very homey, very comfortable, the remodeling that they're doing right now is very beautiful. The staff came up and introduced themselves, even when they're going past us in the hallway. They were very, very welcoming, and it seemed that's the way they are with the residents also. It was very nice. The rooms are very nice, roomy, and seemed to have everything that you would need. they had a couple of different models with the showers that we like. The food was excellent. We had a chef's very good salad, my mom tried a meat dish which she said was very good. We had a very good meal. I talked to the residents who ate there also, and they said that the food is really good.

Provider Response

P.D.

Avila Senior Living at downtown SLO looks like an older facility, and it didn't have the same nice feel the other place had. There were a few residents clustered by the front door, it didn't look like anyone was tending to them, and it didn't look like they knew where they were going, and it wasn't as neatly kept. The inside didn't have the same ambiance as the other facility that we went to. It was outdated and not as directed toward the residents. The rooms were nice, but it reminded me more of a little bit of a rundown residential property. They did have a nice library room, they had a movie room with a big flatscreen TV, they had an activities room which wasn't really set up for activities. It's like an activities atrium room where they were having meals, but due to the COVID they weren't using the dining room, they just started back using the the dining room. The girl we met with, she was very nice, not as polished as the guy in the other location, but knowledgeable. They're right on a busy street, so the pull in to park to visit is not accommodating, because they are in the center of the city.

Provider Response

Senior Consumer Advocate

We visited Avila Senior Living to compare senor living possibilities in SLO. During the tour we were concerned because several residents' doors had signs on them asking people to knock before entering. We asked if staff routinely enters apartments without knocking. Mr. Scangarello did not like that question and glossed over it by saying staff members often need to enter residents' apartments to render care and do wellness checks. Mr. Scangarello had promised us lunch after the tour. However, he escorted us directly to the exit door after the tour. We were obviously being dismissed.

Provider Response

Sara

I was at Avila Senior Living at Downtown SLO for a few days. Everything was nice, but I wasn't there long enough to give the activities a try. The staff was wonderful. I had a friend that was there as well. Everybody was very congenial and very helpful. It's wonderful, clean and well kept.