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Windsor Chico Creek Care and Rehabilitation

587 RIO LINDO AVENUE, Chico, CA 95926

(855) 944-5257 (Caring Family Advisor™)

2.0

(13 reviews)

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Reviews of Windsor Chico Creek Care and Rehabilitation in Chico, California

2.0

(13 reviews)

  • Facility

    2.0

  • Staff

    2.4

  • Food

    2.0

  • Activities

    1.1

  • Value

    2.0

Andy28

1

November 9, 2021

I am a friend or relative of a current/past resident

Do not put your loved one here. My friends mom was transferred from Enloe and they put her in a room with a Covid positive patient. She caught covid and battled Pneumonia from it. They sent her home with a high white count and double pneumonia. Chico Creek also failed to send her home with her supplies and medications, improper discharge instructions. She also complained about being neglected. She showed fear of one of the nurses. Again please don't let anyone go here.

cyngli

2

October 24, 2021

I am a friend or relative of a current/past resident

My elderly father was treated for covid at Enloe and they transferred him to Windsor Chico for continued care and PT. It's really unbelievable that you have to make an appointment to visit your loved one (who has been in isolation, without visitors, for 2 2 weeks while in hospital). The appointment was 5 days after he was transferred. Then they said, OK you can have a window visit before that. Now mind you he's just recovered from covid and they have him wheeled up to the open window in the cold air to visit his family. No one there to help him figure out how to answer his cell phone so his kids and grandkids can call. Otherwise there's a group phone but no one answers. My sister took him clothing but 4 days later he was wearing the same clothes he had on the first day. He was begging to go home and my sister was heartbroken. My dad did say he was getting PT daily and he didn't complain of being abused, so at least that's something.

Graybeard1942

1

September 16, 2021

I am/was a resident of this facility

This facility should be closed. It is understaffed and undertrained. While a patient there, I was administered a near-fatal insulin overdose. One night, my catheter bag was drained and an aide forget to close the drain cap. The next morning, the floor was covered in urine. Please, don't ever send your family there. And there are class action suits in progress.

donaldand

1

October 31, 2020

I am/was a resident of this facility

i came in 02/2020. my personal belongings were not recorded. after asking about my things they were finally returned to me but not until 092020. many were missing. i lost a bedside table, a toileting Invacare r121 sling, my fathers broken knife, a vape smoking device , the keys to my safe. probably more than i remember. it did not seem to matter to anyone. in addition, i often wait to have my call light answered. the longest wait was just under 3 hours. many times but not always. the last time i was incontinent of stool, it tool over 2 hours to answer the light. i am not a happy camper. there is lots of good but lots of bad...

9697

1

September 16, 2020

I am/was a resident of this facility

The staff is less than professional; was even told by a senior person that "most" work there just for a paycheck. I was not able to get out of bed and not given a urinal! The bed was for a person about 5'6 and I am 6'1". They gave me another's meds when I was in there and when I questioned it they laughed and said "oooppps." They even sent me home with another persons meds. All help seems to be people who took an online correspondence course. Billing is TERRIBLE! First bill I get they say its going to collections!

PokeNurse

5

August 6, 2020

I am a friend or relative of a current/past resident

My father was admitted to here from Enloe. They contracted COVID, and the infection control nurse was really quick about answering my questions. They took really good care of my family. I appreciate it.

W.Heitzman

1

July 23, 2020

I am a friend or relative of a current/past resident

My father was transferred to Chico Creek from Enloe. He had Pneumonia and also had Dementia. When they transferred him to Chico Creek we were told we couldn't visit him due to the Corona Virus. My fathers conditions got worse. They placed him on Hospice Comfort Care. We met with Hospice down at Chico Creek and were still not able to visit my dad. We made it clear to EVERYONE that our main concern was that we did NOT want my Dad passing away ALONE. They told us we couldn't visit him until he was "actively passing". However, we did see a sign on their door which said "No visitors UNLESS your loved one is ON HOSPICE". So WHY weren't we allowed to spend time with my Dad? How horrible this had to be for him. He already hadn't seen us since they admitted him to Chico Creek. Long story short, my Dad passed away...ALONE. My family and I are completely traumatized! We didn't get the chance to visit him at all. Nobody from Chico Creek called us to let us know he was declining or anything! Matter of fact, the ONLY time we found anything out was when we called them ourselves. This facility is a joke! PLEASE...if your loved one is declining, DEMAND to see them! There's no way families should have to suffer as we are.

ReviewerFeb02

4

February 11, 2020

I am a friend or relative of a current/past resident

My father is in Windsor Chico Creek Care and Rehabilitation. It's good, looked clean and well maintained. The staff members we've dealt with so far have been good. The dining area is average for a skilled nursing facility. According to their calendar, they have exercise classes every day, and they offer Bingo. His room is clean.

J. Cott

1

June 8, 2019

I am a friend or relative of a current/past resident

I am still haunted by the passing of my ex-husband that I was friends with since 1973. I took him in and could not take care of him myself so he went into Windsor Chico Creek. I hate myself for letting him go there but there was no other place because of the Paradise Fire situation and places being full. There were a few nice staff members (mainly men). The place smelled like urine, they hardly ever answered when he pushed the button to call for something. I have nightmares that they maybe let him die by not taking care of him. I say do not go there. I hope my ex-husband will forgive me for him staying there even though he was only there a very short time.

Nora_Machado

2

March 27, 2017

I am a friend or relative of a current/past resident

My Grandmother is in the temporary section of the hospital. I had to ask them to shower her after 5 days. She's been missing her pj's ever since. A male helped her shower. Tonight she dropped her side table contents. She was freezing cold. No one answered her call. I tried calling from home. No answer. I came down with a blanket and new pajamas, and the wouldn't answer the door. A woman had come to see her father and had been trying to buzz in and call for 35 minutes. There seems to be a big difference in care during the weekend. Staff during theach week had been much better.

labsrone

2

June 23, 2012

I visited this facility

I am appauled at the care my dad recieved, he was supposed to be rehabilitated but instead was overly drugged up to do anything but drool on his shirt. He was suffer from a urinary infection which ended up sending him to acute care aka ICU for MURSA. they were not aware that his combativness was probably due to the infection and pills were not enought but dose of the super bug killer Vancomycin. They took no care how long his hair look at the declining health of my father. I felt overwhelemed with so many chairs and gurneys in the long term side all in the same zombie like condition, All laubdry get washed together soiled and all, On weekend seems like everyone took the weeken off and saw a lady with drool all over her mouth and another with drool stains on her shirt, There was one nurse with glasses that was very professional and kind and he was the only one that should true kindness. My dad's feet were ready to blow up they were so swollen and now he is alert, talking and even standing up and making sense so shame on you Windsor no rehab for you. My dad was dying before my eyes and unresposive no one cared or tried to help him just let him lay there and since he kept falling they had to put rubber mats around him cause you cannot restrain or move thhe velcro where you can't reach it or even make many fake velcros to keep the patient busy and focused

allsmiles

3

February 28, 2012

I am a friend or relative of a resident

My mother in-law was a three year resident of the above-mentioned facility. She had suffered a stroke and we cared for her at our home for two years before placing her into a long term care facility. Her needs eventually became to much for my husband and I. The facility was nice, the staff was friendly and helpful. It seemed though no matter what the staff or my husband and I did to make my mother in laws stay more comfortable, it was never good enough for her. She always complained about the staff, the facility and the food. I have seen the exact same behavior from other residents of different facilities. In my opinion, everything that needed to be done was being done. It just was not home, and thats why it did not meet her standards. Placing a loved one into long term care can be a difficult situation. We always knew she was taken care of and we never worried.

photoman1

3

January 7, 2012

I am a friend or relative of a resident

When I placed my loved one in this facility, approximately 4 years ago, I was happy to know that she would be in good care, attended to by caring staff, and that all of her post-stroke needs would be met. The facility was clean and everyone was pleasant to speak with, both on the phone and in person. Over the course of the three years that she spent here, there were a number of changes, both positive and negative. While the facility was improved by the addition of many large screen televisions in the common areas and new landscaping, it seemed as if the quality of the staff, and thus the overall care, declined. Overall, I would rate this facility as average in most areas, but substandard in the care that the residents receive. If it ever became necessary for my loved one to return to long-term care, I would probably search for another facility before placing her in this particular one.

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Services and Amenities of Windsor Chico Creek Care and Rehabilitation in Chico, California

General

  • Resident Capacity: 184

Medicare

  • Health

    1.0

  • Overall

    1.0

  • Quality

    3.0

  • Staff

    4.0

Medicare Provider Number: 056074
    Ownership Type: For profit - Limited Liability company
    Rating Date: 9/1/2023

About Windsor Chico Creek Care and Rehabilitation in Chico, California

Windsor Chico Care is a senior living provider located in Chico, California. It offers skilled nursing care and short-term rehabilitation care. The community provides private rooms for its residents, ensuring a comfortable and personal living space.

Social activities and events are regularly organized, offering opportunities for engagement and interaction.

Nurses are on staff to provide medical care and assistance. Physical therapy and occupational therapy are available for those needing rehabilitation services. Additionally, general transportation services are provided, making it easier for residents to attend appointments and run errands. The presence of therapists on staff ensures that residents receive comprehensive care tailored to their individual needs.

Map of Windsor Chico Creek Care and Rehabilitation

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