"My mom is at Regency Pullman. We had a very positive experience in touring the facility and understanding all that they had to offer for our mom and the type of assistance that she would be getting, especially in the early days of transitioning her. We were getting her from the hospital over to there, and she had been very, very ill, so we were kind of worried that they might not be able to give her the type of assistance that she needed in the beginning, but they did, and now she is doing so much better. Her baseline has improved substantially. She goes to all the meals and events. She was coming from a place where she had been completely isolated, and now, where she is, is like a part of a community. I think her outlook has improved so much. Her attitude and her sleep are improving. She has gained weight. She was down to like 98 pounds, and she is now over 100 pounds, so she likes the food. She is really, really doing well there, so we're very happy.
In the first few days, we were a little concerned because it was during the holidays, and so I think they didn't have the full staff there. When we moved her in, we signed her up to get help with showers and get help with medication and all of that, and it took a while for them to get into the routine of helping her. They put her in a room that was previously like a storage unit, and so a lot of the housekeeping staff weren't clued into the fact that this was no longer a storage unit, and that it was now a resident in there. The first couple of weeks, they didn't come in and clean her apartment or change her sheets. We had to really stay on them to make sure that they knew, "We got somebody in there, and she signed up for all this stuff." After the first couple of weeks, everything has been working really well.
I think it's very well kept. There's a nice meal room. Some of the furniture was kind of beat up a little bit, but people have walkers and wheelchairs and stuff, so I'm assuming that contributes to that. The hallways are wide and nicely decorated. My mom's apartment is very nice. We got it decorated really cute for her. She has nice light coming into her living room and her bedroom through the windows. The maintenance staff there is really good. If mom has any issues with her window blinds, or the toilet, or whatever, they're very quick to respond and very helpful. There is a technical staff there, and they helped us get her TV set up and all of that.
She is right across from this really cute room called the Coca-Cola Room, where they have events. They have an ice cream social once a week. They play board games, puzzles, and stuff like that. She is also across from a room where they play movies. She likes that because she can just go in there and watch a movie with other people, and she doesn't have to sit in her room and be isolated. It's working out well. The receptionists are very helpful as well. Like, if we can't get a hold of our mom, then we just call the front desk, and they're like, "She's in the lunchroom. I know right where she is." I really want to give a shout-out to the receptionists there, because they're very helpful."