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Bishop Place Senior Living

815 Southeast Klemgard, Pullman, WA 99163

(800) 558-0653 (Call a Family Advisor)

2.9

(10 reviews)

Offers Assisted Living, Memory Care, and Continuing Care Communities

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Reviews of Bishop Place Senior Living in Pullman, Washington

2.9

(10 reviews)

  • Facility

    2.5

  • Staff

    2.3

  • Food

    1.0

  • Activities

    1.0

  • Value

    1.0

Carol

4

March 7, 2023

I visited this facility

Bishop Place Senior Living offers a wider variety of services. They have memory care plus assisted living. The thing I liked the least about it was that it was large. There was a lot of residents. The staff was friendly. They were forthright, and they had answers to all the questions. They offer a wide selection of activities. They had a salon, a gym, and physical therapy onsite.

Provider Response

Thank you so much, Carol for taking time to review Bishop Place Senior Living. We value your opinion deeply and we shared your feedback with our team. Your feedback was greatly appreciated! Kind regards, Alison

Disapointed Resident

2

March 13, 2021

I am/was a resident of this facility

Recognizing that the .C-19 pandemic has complicated life for everyone, the following still applies: Management is generally unresponsive or very slow in addressing residents' voiced concerns, even with regard to safety, security or sanitation Little or no effort is expended in keeping residents updated regarding practices or policies. What little information is provided is inconsistent, unclear, contradictory or unreliable. Management is long on promises and platitudes, woefully short on follow-through. Staff are well-meaning and generally courteous, but poorly trained. Situation is exacerbated by very high staff turnover. Several glaring instances of grossly unqualified and poorly-vetted staff hires have occurred within the 24 months I’ve been a resident at Bishop Place. Routine maintenance requests are ignored or excessively delayed. More complicated maintenance issues are delayed and/or poorly done. Facility is generally in a state of declining repair. Carpets throughout are in need of deep cleaning. Food is edible at best. A reasonable effort is made to provide residents with opportunities for exercise and socialization. Apartments are generally spacious and comfortable, though getting maintenance to address a noisy dishwasher or refrigerator can be an ordeal. Given its high cost and multitude of negatives, Bishop Place most definitely DOES NOT REPRESENT GOOD VALUE IN SENIOR LIVING.

Provider Response

Good morning, I hope your day is going well. My name is Jordan, and I work at the Milestone Support Center (located in Vancouver, WA). We at Milestone regret to hear that your experience did not meet the high expectations that we set. We'd like to put you into direct contact with a member of our operations team so we can address your concerns appropriately. Can you please send a private Facebook message with your preferred contact information? I can then have a member of our operations team reach out to you directly. Thank you again, and have a great rest of your day. Sincerely - Jordan, Culture of Care Team

Pullmanera

1

June 17, 2018

I am/was a resident of this facility

Run down place. Not clean and the personnel are not trained, just hired for minimum wage. Water stains throughout the hallways, in summer smells like mildew and I have seen insects crawling around the dining room. Food is terrible and cheap and if the residents ask for something extra, they get refused. Only activities are bridge and shopping to walmart once per week. Very depressing. Personnel is scarce in summer so the overnight hours are not secure if someone breaks in.

wild hourse

4

April 29, 2016

I am a friend or relative of resident

I have a few long time friends that live at Bishop Place Memory care and I believe that the care that they receive is at its greatest. Being part of this journey with them and have had a love one with memory loss, I believe it takes a special person to care for any and all people with memory loss, ALZ, etc. Staff and management have their hands full but do a wonderful job caring for my friends. I would recommend Bishop Place to anyone.

Hilliard

2

March 4, 2016

I am a friend or relative of resident

A member of my family is in a Memory Care unit at Bishop Place, Pullman, WA. Unfortunately, we often find our loved one with a deplorable lack of care. Most of the staff are well intentioned but the units are understaffed and many of the staff are not well trained. It would behoove Bishop Place to have CNAs train the caregivers and oversee them. If the memory units were adequately staffed and the staff was well trained then perhaps there would not be such a high turn over of help. Sadly, Bishop Place expects one nurse to care for and over see the care of up to 40 patients in the two memory care units. Very few of these residents can help themselves and all have medications to take on schedule and illnesses to treat. We are deeply disappointed with the Memory Care at Bishop Place.

Hope it helps

3

March 2, 2016

I am a friend or relative of resident

This review pertains to the Memory Care unit only where my Mother resides. My overall assessment of her care is that Bishop Place has good intentions but falls quite short in performance. The core problem in my opinion is an over worked staff and inexperienced managers. This results in tired and frustrated caregivers that struggle to provide what BP advertised and what we expected. There is a very high staff turnover which makes the continuity needed by memory care residents very limited. We do not want to put Mom through the substantial trauma of moving . There are some dedicated and caring employees who we hope to work with to improve both our mothers and her fellow residents care. Although Memory Care is difficult to find in our area I would advise someone considering BP to look very hard for other possibilities at this time particularly if the resident is a high needs person.

XYX

3

February 26, 2016

I am a friend or relative of resident

My mother has been in the Memory Care section of Bishop Place for almost a year now. When we moved her in, there was no one available to help the family get adjusted and no one bothered to greet her and help her anxiety. The two people on staff at the time were obviously part time and were not interested in assisting. I frequently visit my mother and have rarely seen a nurse on staff full time, the help is mostly college kids who come and go and put in their time. The staffing in this area is very slim and the turn over of staff is outrageous. Since my mother moved in there, I have only seen one person remain on staff. All the others have left for better paying positions and better working conditions. My mothers laundry is rarely done correctly and is put away in such a disarray that I am constantly having to straighten her dresser drawers and closet. The meals are adequate but not presented in the most efficient way and the food is not always desirable. Her room is often dirty and the bathroom is unsanitary at times. I would not recommend Bishop Place memory care to anyone.

luckynephew

4

November 6, 2015

I am a friend or relative of resident

My great uncle lives at Bishop Place and has for about 5 years. The caregivers are friendly, nice and efficient. They go above and beyond to make sure that my great-uncles needs are being met. The staff always greet my family warmly and with a smile. It is an inviting atmosphere, you can tell people are happy and cared for at Bishop Place.

worriedaboutmyrelative

1

November 23, 2013

I am a friend or relative of resident

NOT RECOMMENDED unless resident is in great health and is certain to remain not needing help until their death (and who can predict THAT???) The place is nice visually but it is all for looks. The call buttons for help do not work often, and when they do, there is sometimes 20 to 30 minutes' wait time for help. I repeat. This place is for very helathy people only, not ones needing even the minimum of help. Staff does not get patients to their doctor if life-threatening symptoms arise. The nurses cannot even take a blood draw or urine sample. I feel my relative is at risk beause of lack of care at this facility. It should be licensed as ONLY a senior independent living facility. It is not safe for anybody else.

jennyf

5

November 16, 2011

I am a friend or relative of resident

My mother receives EXCELLENT care! The staff are very friendly, treat people like they are part of their own family. Mangement is always friendly and responsive. Caregivers and nurses work hard but care needs are always taken care of. I would recommend them to anyone! It's nice to know that my mother is well cared for and that she is able to stay here instead of go to a nursing home.

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About Bishop Place Senior Living in Pullman, Washington

Bishop Place is designed to provide a beautiful home for our residents, while offering the care and services needed to maintain an active quality lifestyle. Here at Bishop Place our community has been built upon caring, love and a sense of family. We truly value the trust placed in us by our residents and their families. Additionally, unlike many facilities, Bishop Place employs licensed nurses who are on site 18 hours a day, 365 days a year and on call 24 hours a day.

Our home-like atmosphere allows residents to enjoy the advantages of community living without compromising their individuality, dignity or privacy.

Whether you are considering retirement living, assisted living, memory care or enhanced care for yourself or a loved one, I invite you to call and schedule a tour of Bishop Place. It would be my pleasure to show you around so you can see firsthand what makes Bishop Place so special.

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