Regency Pullman

Renee

My mom is at Regency Pullman. We had a very positive experience in touring the facility and understanding all that they had to offer for our mom and the type of assistance that she would be getting, especially in the early days of transitioning her. We were getting her from the hospital over to there, and she had been very, very ill, so we were kind of worried that they might not be able to give her the type of assistance that she needed in the beginning, but they did, and now she is doing so much better. Her baseline has improved substantially. She goes to all the meals and events. She was coming from a place where she had been completely isolated, and now, where she is, is like a part of a community. I think her outlook has improved so much. Her attitude and her sleep are improving. She has gained weight. She was down to like 98 pounds, and she is now over 100 pounds, so she likes the food. She is really, really doing well there, so we're very happy. In the first few days, we were a little concerned because it was during the holidays, and so I think they didn't have the full staff there. When we moved her in, we signed her up to get help with showers and get help with medication and all of that, and it took a while for them to get into the routine of helping her. They put her in a room that was previously like a storage unit, and so a lot of the housekeeping staff weren't clued into the fact that this was no longer a storage unit, and that it was now a resident in there. The first couple of weeks, they didn't come in and clean her apartment or change her sheets. We had to really stay on them to make sure that they knew, "We got somebody in there, and she signed up for all this stuff." After the first couple of weeks, everything has been working really well. I think it's very well kept. There's a nice meal room. Some of the furniture was kind of beat up a little bit, but people have walkers and wheelchairs and stuff, so I'm assuming that contributes to that. The hallways are wide and nicely decorated. My mom's apartment is very nice. We got it decorated really cute for her. She has nice light coming into her living room and her bedroom through the windows. The maintenance staff there is really good. If mom has any issues with her window blinds, or the toilet, or whatever, they're very quick to respond and very helpful. There is a technical staff there, and they helped us get her TV set up and all of that. She is right across from this really cute room called the Coca-Cola Room, where they have events. They have an ice cream social once a week. They play board games, puzzles, and stuff like that. She is also across from a room where they play movies. She likes that because she can just go in there and watch a movie with other people, and she doesn't have to sit in her room and be isolated. It's working out well. The receptionists are very helpful as well. Like, if we can't get a hold of our mom, then we just call the front desk, and they're like, "She's in the lunchroom. I know right where she is." I really want to give a shout-out to the receptionists there, because they're very helpful.

Doug

My wife has moved into Regency Pullman. The staff-to-patient ratio is very good and the staff is very attentive to her. They've just been excellent. The room was fairly sterile moving in. It had a hospital room kind of appearance. It's a two-person room separated by built-in dressers, an entertainment center, and a partial wall. They share a bathroom, but it is quite spacious. It can accommodate a dresser, an occasional chair for her, and a nightstand with no problem. There's probably room for more if I want to put it in there. It is very sufficient size-wise and very clean. Because it is essentially a hospital environment, it was quite sterile going in, but it's warmed up now and they've allowed her to put pictures on the wall and other things to make it more personal to her. I'm very satisfied with the accommodation. They do three meals a day and then they have snacks throughout the day. My wife likes apple juice, so they went out of their way to make sure they had plenty of that on hand for her. The building is all excellent. I have not noticed any deficits at all. I have not observed any activities, but they told me they have bingo, art projects, and a variety of those kinds of things to keep them all active. My wife is still getting accustomed to it, but they have been spending a lot of time with her to try to reduce her anxiety and get her adjusted to the environment. It's tough to leave the home where you've spent decades and leave your pets behind and everything familiar to you. But they're doing a very, very good job of trying to get her acclimated. It's a lot of money, but in looking at the other places that I looked at, they're all pretty comparable. My parents both passed away in 2006, so costs had gone up considerably and in the memory care unit, it requires more intensive staff intervention and supervision, so I can't say that the price is unreasonable. It's a big hit though, I don't know if there's any alternative.

2Rosie1

I’ve been here for 12 years and it is a wonderful place to live. I enjoy the company and care. I’ve got lots of friends. You can come and go as you please and I am thankful for all the staff that have been taking care of me for all these years and many more to come.

Patty Henderson

The rooms are larger than I thought by looking at online photos. The care staff and gentlemen who gave the tour was friendly and thoughtful. Surprisingly, the facility smelt good and was clean. They offer many different activity which is something I look forwards to having my mom attend when she starts needing assisted living.

Tony

Regency Pullman was a nice place. It was quiet, which was a good thing. The people were pleasant. The gentleman who assisted me with the tour seemed to be very caring and very professional. The building and the rooms were very well-maintained and clean. They had a person in charge of different events, and they had a calendar of events available for their residents.

Provider Response

Renee

I toured Regency Pullman. I thought Stephanie was a very engaging and caring person. She's the one that I spoke with at length about what my needs were. She's the one that took me on the tour, and I thought she did a really, really good job of making it so that it isn't quite such a heart wrenching decision. The facilities themselves are very clean and very organized. The staff seemed to be very engaging with the clients. The clients looked like they were well taken care of and happy, and they had lots of options for them. The food looked good. It was a very pleasant experience. The staff did a really fabulous job. They have a nice gazebo area and a little pathway out there with it. It looked to me like they had some old gardening options and stuff. The only thing I would say is that it is a little tricky to find the facility, but other than that, it was fine.