Waverly Park Healthcare Center

I would have given this facility no stars if I had the opportunity. Staff did not communicate. My father was in to have a wound treated and the wound only got worse and the staff was horrible. My father was neglected, starved and not provided proper rehab. There was no communication from the staff unless I called and demanded it. My father's pain was not managed and his wounds worsened under their care. However, the worst to me is that when I finally gathered my fathers belongings, every note and letter that was written to him by friends and family was unopened and unread. This shows the lack of compassion of this staff and facility as patients are alone and in need of some comfort. DO NOT place your loved ones in this facility. Covid has given this place excuses to neglect patients and as a result my father ended up in hospice and passing away.

My stay was short, but the staff were very friendly and concerned about my needs! Call light was answered promptly! Physical therapy was very friendly and most helpful for my continued recovery!

Make no mistake; this is not a rehabilitation center, it's a nursing home, with minimal care. My co-worker came here to die, not recover from his injuries. He was on oxygen and the nursing staff would occasionally remove his oxygen only to find him delirious the next day. They made excuses as to why his injuries were not healing, instead of treating him. Left voice messages every day with the nurse's desk to see if he was coherent enough to see visitors, The staff never returned my calls. The front desk receptionist could care less if a murderer walked through the front door. It didn't matter who was staffing the desk, they were always on their cell phones and not really paying attention to who entered or what their purpose was. And, if the above wasn't evidence enough, seeing countless people in the hallways, in a comatose state sitting in their wheelchairs tells me that this is a nursing home that is more interested in collecting the insurance money than caring for the patients. Despicable.

Stayed for 3 weeks in May on rehab floor. Positives: Fortunate didn't smell urine or feces while there relatively clean, beautiful shower facilities. I couldn’t even get a Tylenol for a headache I had due to the delay in processing my admissions, which shows they did comply with HIPAA laws. They did order soymilk for me receiving it my 2ND week there. Thank God I was given a wheel chair. That was my ticket to freedom: would toilet myself, get around the facility including taking all meals in dining room and enjoy what the recreation room offered. OT & PT were professional though I could have used another week but appeal to Medicare/Medicaid was denied. The weekday Aids & RNs were wonderful. I did have fun getting my fingernails done and the ice cream gathering. The music in dining room was wonderful. I was invited to sit at 2 different tables that automatically reserved a place for me in the dining room. I did enjoy the busy schedule I had making the time pass very fast. Negatives: Unfortunately the Rehab unit got over run by 2 – 3 times the number of admissions than normal, taking the RN's over 8 hours to perform my admissions as they got bombarded. Had headache, hungry and scared. They don't cater to special diets. Offer 2 options for lunch and dinner with alternative standard choices of chief salad or fruit salad, very salty grilled cheese or peanut butter sandwich. Evening shift had 2 Nursing assistances that looked like zombies with terrible work habits. One had a bleeding sore on her head! The other told me "this is what we are serving for dinner there is nothing else!" I'd have to wait 45 minutes till light was answered then the old Aid would ask me to turn the call out call light! Discharge time suddenly came up, didn’t feel ready for home. The night and weekend shift Aids and RNs/LPNs were terrible, rude, didn't care. Figured that's why they worked shifts with least amount of patient contact. I dug deep inside my coping mechanisms to survive -keeping a wonderful sense of humor, which drew staff towards me. I even hopped (literally) into my wheel chair to get the nurse when my roommate was out of oxygen! I wouldn’t have survived as well if I were bed ridden, as I would have felt totally helpless and thus the 2 star rating. It does help having a family member visiting frequently especially on weekends when there is nothing going on. You get better attention when needed.