Sun City Health and Rehabilitation Center

Offers Nursing Homes

13 Reviews

9940 WEST UNION HILLS DRIVE

Sun City

85373

Sun City Health and Rehabilitation Center

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2.2 13

Gail A 2021-01-30 From lack of on boarding to lack of exit information. This was by far one of our worst experiences to date. Bed was broken told him it would talk 3-4 days to get replacement he was there 20 days. TV was broken the entire time too. He had one bath in 20 days. No PT, no OT only 3 sessions of speech therapy. Interactions with staff was flat out insulting! Add to that the staff caught Covid and patients were left to fend for themselves due to lack of proper staffing, I simply would never recommend this place to anyone. I am a friend or relative of a current/past resident

5 2 1

Zona13 2020-11-17 You will be left to sit in waste for hours, never bathed, and meds are not given on time. The food takes forever to get to you since the CNA's are never around because they are too busy all smoking. If you get dinner by 6:00, that is a good day but it is cold and tasteless anyway. If you need help cutting food, too bad- they run in throw your tray down and run out. Do not expect to brush your teeth, have help with combing your hair, or even having any respect given to you. The staff complains about the nursing supervisor all the time when they think you cannot hear. One nurse was complaining about lack of staff. No activities, you are left to sit in a room all day by yourself. I did not get the correct therapy and when questioned I was told they would look into it. You are better off going home and getting home health to come in. I wish I never came here. Worst mistake of my life. I am/was a resident of this facility

5 1 1

sandyh85 2019-11-11 My mother stays there since she's been there they have not showered her they take forever to answer her call light, they never have her paperwork ready for when transport gets there for her appointments we are rushing to find her a new place not happy at all I am a friend or relative of a current/past resident

5 2 1

loveing sister 2019-10-10 Unfortunately my sister was sent to this place after she was released from the hospital. My sister fell two times, and nobody came to help her, she had to get up off the dirty floor by herself. She called for a Nurse because she had to use the restroom, and after 11/2 hours this wonderful skilled Nurse came to her room, poke her head in the room, she told my sister Just go in your bed! My sister had to lay in soiled sheets for 2 1/2 days. I made them bring clean sheets of course they were not happy. So I made her bed. She has the biggish bed sore I have ever seen, I know it is infected after laying in soiled sheets.They have not done anything for it. Please do not send Anybody you care about to this place. This place is awful awful. I am a friend or relative of a current/past resident

5 1 1

stevenprett3 2019-04-18 This is a terrible place for loved ones . The staff generally doesn’t care about each other or the patients . The managers are manipulative to family’s and each other . The food wasn’t bad for a nursing home but often cold due to lack of staff. Cleanliness was good besides the horrible cigarette smell from the patio . It’s good they fired the rude activity director! Families beware . I am/was a resident of this facility

5 1 1

poisonivie 2019-04-15 My brother-in-law has been at this facility for almost ten years. My husband and I have visited, weekly, for all this time. We're always pleased to see that it is very clean and the employees are ,always , pleasant, and friendly! I asked my brother-in -law, and he said the rooms are clean, the food is good, and I love how the staff interacts with him. They are like good friends and everyone talks to him,and calls him by name. My brother-in-law is in a private room which he prefers. The have crafts to do, and birthday parties, and other hobbies. They offer a barber and hair styling , so patients can look their best, without leaving the area. I love the outside veranda that patients and guests can watch the wildlife, enjoy , the weather, and just talk, or enjoy the solitude. You can join the patient , for an inexpensive ,but tasty meal. I liked how the staff helped patients with their food, if they were having difficulty This year, they gave us a large room to throw a surprise birthday party for our family member. It was quite the celebration! A few weeks ago, they had a lady selling inexpensive jewelry. It was pretty ,and the people could afford it. They offer other things, like this, throughout the year. If I had to enter a facility, I would, definitely, choose this one! I am a friend or relative of a current/past resident

5 5 1

liana john 2019-04-09 I had an absolutely wonderful experience with this facility. My grandmother was a patient here and I was pleasantly surprised and impressed with the management as well as how well-kept and cleanly was! I am a friend or relative of a current/past resident

5 5 1

tired nurse 2019-02-28 One CNA for 71 residents on night shift, average time to get a nurse to call light more than an hour. Under multiple investigations by APS. Don't send anyone here and encourage any hospital or Physician to send patients elsewhere. I am a friend or relative of a current/past resident

5 1 1

azn8tive 2018-03-19 My relative was in this facility for 3 weeks following surgery for a broken hip. I constantly had to request water for her and there was a severe shortage of personnel. The overall care was very poor. After she was discharged, she was subsequently diagnosed with a urinary tract infection and pneumonia, neither of which were detected prior to her release. She passed away three weeks later. Do no allow your loved one go to this facility. I am a friend or relative of a current/past resident

5 3 1

Kathi N. 2017-12-04 My father-in-law has been at Sun City Health and Rehabilitation Center for a month now. The place is very clean, and the people are very friendly. It's a positive place for him. He has Parkinson's and had fallen the first hour he was there, and the staff was on him immediately checking his vitals so it's a very clinical setting but perfect for him. They have cooking classes, Bingo, a lot of memory care work, physical therapy and on-site doctors. They have shared rooms. I am a friend or relative of a current/past resident

5 5 1

Dan T 2017-08-12 I would not bring my dog to these people to take care of I've lived here for over a year-and-a-half and I have seen so much unprofessionalism and mismanagement of training and following up on what they do. Wouldn't bring a family member here for anything in the world I am/was a resident of this facility

5 1 1

sonoranrain 2015-05-04 I'd give it fewer stars if I could. I am not saying there aren't some caring and able people there, but I didn't see them much. I went after TKR because i had no on at home to help, having moved recently. I got there at 1 or 2 in the afternoon, day 2 after surgery. They"lost" or confused my medication order so that finally, at 11:00 that evening, after doing without pain medication (supposed to be continual to insure that I moved), they had to raid extra supplies from elsewhere. Some of my meds, I didn't get until the next night (blood pressure included). The room I was in had a toilet that wouldn't flush right - it usually too two tries and it would never stop running. I asked to be moved. I got a bathroom that wouldn't flush at all and had an odor. They told me to just use the commode. I finally met the maintainence guy when he handed my my breakfast. I told him I wasn't supposed to have orange juice, being diabetic. He said, sorry, he didn't know since he was just helping out and actually worked maintainance. So I asked him to fix the toilet, which he did, but didn't tell me; I did find out the next day. If I wanted to bathe in the morning (who doesn't) I was never given a basin. I was expected to pick up a towel they laid down, lean down and get my soap, walk into the smelly bathroom and stand at the sink with my walker and wash. Now, I have one very weak knee and couldn't really balance - this meant I could wash my face, etc, but never my private parts. Plus the smell...I was supposed to get PT everyday but didn't get it until my 5 or 6th day. Fortunately, I'd had the surgery on the other knee a few years ago and knew many of the exercises I could do in bed and did them or who know what trouble I might have had? Like many nursing homes, they feed you what is cheap and control your diabetes with medication. I would not go back here or recommend it to anyone. Occupational therapy folks were good. I am/was a resident of this facility

5 1 1

Caring81115650 2014-09-12 Don't ever send anybody to Sun City Health and Rehabilitation Center! It smelled like urine all the time. This is how bad they were: the resident doctor came in at 4:30 a.m. and my wife was just waking up from her sleep, and she asked my wife, "Do you know who I am?" and my wife said, "You know, I saw so many people, I don't know who you are. Why? You're my doctor?" and she said, "Yeah." Because of that, they put my wife down as combative and incoherent. Also, every time this doctor would stick her head in the door, it would be $180, and she'd ask, "How are you?" I was so disgusted with her. She would do this once or twice a week, just stick her head in the door, and yet when they released my wife, she had a staph infection that was over a month old. It was horrible. Because we didn't know what it was, we had to take her to a family doctor, and he said, "My God! You have a staph infection!" That's how bad this facility was. They were horrible. We chose this facility because it was one of the places that the hospital recommended. I am a friend or relative of a resident

5 1 1

9940 WEST UNION HILLS DRIVE, Sun City, AZ 85373

Call (800) 385-2527

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Sun City Health and Rehabilitation Center (800) 385-2527

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13 Reviews

Reviews of Sun City Health and Rehabilitation Center

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Nursing Home Reviews for Sun City Health and Rehabilitation Center

January 30, 2021

By Gail A

I am a friend or relative of a current/past resident

From lack of on boarding to lack of exit information. This was by far one of our worst experiences to date. Bed was broken told him it would talk 3-4 days to get replacement he was there 20 days. TV was broken the entire time too. He had one bath in 20 days. No PT, no OT only 3 sessions of speech therapy. Interactions with staff was flat out insulting! Add to that the staff caught Covid and patients were left to fend for themselves due to lack of proper staffing, I simply would never recommend this place to anyone.

Provider Response

We would like to address the situation you have described. Please contact our Compliance Department so we can further investigate.

November 17, 2020

By Zona13

I am/was a resident of this facility

You will be left to sit in waste for hours, never bathed, and meds are not given on time. The food takes forever to get to you since the CNA's are never around because they are too busy all smoking. If you get dinner by 6:00, that is a good day but it is cold and tasteless anyway. If you need help cutting food, too bad- they run in throw your tray down and run out. Do not expect to brush your teeth, have help with combing your hair, or even having any respect given to you. The staff complains about the nursing supervisor all the time when they think you cannot hear. One nurse was complaining about lack of staff. No activities, you are left to sit in a room all day by yourself. I did not get the correct therapy and when questioned I was told they would look into it. You are better off going home and getting home health to come in. I wish I never came here. Worst mistake of my life.

Provider Response

We would like to address the situation you have described. Please contact our Compliance Department so we can further investigate.

November 11, 2019

By sandyh85

I am a friend or relative of a current/past resident

My mother stays there since she's been there they have not showered her they take forever to answer her call light, they never have her paperwork ready for when transport gets there for her appointments we are rushing to find her a new place not happy at all

October 10, 2019

By loveing sister

I am a friend or relative of a current/past resident

Unfortunately my sister was sent to this place after she was released from the hospital. My sister fell two times, and nobody came to help her, she had to get up off the dirty floor by herself. She called for a Nurse because she had to use the restroom, and after 11/2 hours this wonderful skilled Nurse came to her room, poke her head in the room, she told my sister Just go in your bed! My sister had to lay in soiled sheets for 2 1/2 days. I made them bring clean sheets of course they were not happy. So I made her bed. She has the biggish bed sore I have ever seen, I know it is infected after laying in soiled sheets.They have not done anything for it. Please do not send Anybody you care about to this place. This place is awful awful.

April 18, 2019

By stevenprett3

I am/was a resident of this facility

This is a terrible place for loved ones . The staff generally doesn’t care about each other or the patients . The managers are manipulative to family’s and each other . The food wasn’t bad for a nursing home but often cold due to lack of staff. Cleanliness was good besides the horrible cigarette smell from the patio . It’s good they fired the rude activity director! Families beware .

April 15, 2019

By poisonivie

I am a friend or relative of a current/past resident

My brother-in-law has been at this facility for almost ten years. My husband and I have visited, weekly, for all this time. We're always pleased to see that it is very clean and the employees are ,always , pleasant, and friendly! I asked my brother-in -law, and he said the rooms are clean, the food is good, and I love how the staff interacts with him. They are like good friends and everyone talks to him,and calls him by name. My brother-in-law is in a private room which he prefers. The have crafts to do, and birthday parties, and other hobbies. They offer a barber and hair styling , so patients can look their best, without leaving the area. I love the outside veranda that patients and guests can watch the wildlife, enjoy , the weather, and just talk, or enjoy the solitude. You can join the patient , for an inexpensive ,but tasty meal. I liked how the staff helped patients with their food, if they were having difficulty This year, they gave us a large room to throw a surprise birthday party for our family member. It was quite the celebration! A few weeks ago, they had a lady selling inexpensive jewelry. It was pretty ,and the people could afford it. They offer other things, like this, throughout the year. If I had to enter a facility, I would, definitely, choose this one!

April 09, 2019

By liana john

I am a friend or relative of a current/past resident

I had an absolutely wonderful experience with this facility. My grandmother was a patient here and I was pleasantly surprised and impressed with the management as well as how well-kept and cleanly was!

February 28, 2019

By tired nurse

I am a friend or relative of a current/past resident

One CNA for 71 residents on night shift, average time to get a nurse to call light more than an hour. Under multiple investigations by APS. Don't send anyone here and encourage any hospital or Physician to send patients elsewhere.

March 19, 2018

By azn8tive

I am a friend or relative of a current/past resident

My relative was in this facility for 3 weeks following surgery for a broken hip. I constantly had to request water for her and there was a severe shortage of personnel. The overall care was very poor. After she was discharged, she was subsequently diagnosed with a urinary tract infection and pneumonia, neither of which were detected prior to her release. She passed away three weeks later. Do no allow your loved one go to this facility.

December 04, 2017

By Kathi N.

I am a friend or relative of a current/past resident

My father-in-law has been at Sun City Health and Rehabilitation Center for a month now. The place is very clean, and the people are very friendly. It's a positive place for him. He has Parkinson's and had fallen the first hour he was there, and the staff was on him immediately checking his vitals so it's a very clinical setting but perfect for him. They have cooking classes, Bingo, a lot of memory care work, physical therapy and on-site doctors. They have shared rooms.

August 12, 2017

By Dan T

I am/was a resident of this facility

I would not bring my dog to these people to take care of I've lived here for over a year-and-a-half and I have seen so much unprofessionalism and mismanagement of training and following up on what they do. Wouldn't bring a family member here for anything in the world

May 04, 2015

By sonoranrain

I am/was a resident of this facility

I'd give it fewer stars if I could. I am not saying there aren't some caring and able people there, but I didn't see them much. I went after TKR because i had no on at home to help, having moved recently. I got there at 1 or 2 in the afternoon, day 2 after surgery. They"lost" or confused my medication order so that finally, at 11:00 that evening, after doing without pain medication (supposed to be continual to insure that I moved), they had to raid extra supplies from elsewhere. Some of my meds, I didn't get until the next night (blood pressure included). The room I was in had a toilet that wouldn't flush right - it usually too two tries and it would never stop running. I asked to be moved. I got a bathroom that wouldn't flush at all and had an odor. They told me to just use the commode. I finally met the maintainence guy when he handed my my breakfast. I told him I wasn't supposed to have orange juice, being diabetic. He said, sorry, he didn't know since he was just helping out and actually worked maintainance. So I asked him to fix the toilet, which he did, but didn't tell me; I did find out the next day. If I wanted to bathe in the morning (who doesn't) I was never given a basin. I was expected to pick up a towel they laid down, lean down and get my soap, walk into the smelly bathroom and stand at the sink with my walker and wash. Now, I have one very weak knee and couldn't really balance - this meant I could wash my face, etc, but never my private parts. Plus the smell...I was supposed to get PT everyday but didn't get it until my 5 or 6th day. Fortunately, I'd had the surgery on the other knee a few years ago and knew many of the exercises I could do in bed and did them or who know what trouble I might have had? Like many nursing homes, they feed you what is cheap and control your diabetes with medication. I would not go back here or recommend it to anyone. Occupational therapy folks were good.

September 12, 2014

By Caring81115650

I am a friend or relative of a resident

Don't ever send anybody to Sun City Health and Rehabilitation Center! It smelled like urine all the time. This is how bad they were: the resident doctor came in at 4:30 a.m. and my wife was just waking up from her sleep, and she asked my wife, "Do you know who I am?" and my wife said, "You know, I saw so many people, I don't know who you are. Why? You're my doctor?" and she said, "Yeah." Because of that, they put my wife down as combative and incoherent. Also, every time this doctor would stick her head in the door, it would be $180, and she'd ask, "How are you?" I was so disgusted with her. She would do this once or twice a week, just stick her head in the door, and yet when they released my wife, she had a staph infection that was over a month old. It was horrible. Because we didn't know what it was, we had to take her to a family doctor, and he said, "My God! You have a staph infection!" That's how bad this facility was. They were horrible. We chose this facility because it was one of the places that the hospital recommended.

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Services and Amenities of Sun City Health and Rehabilitation Center

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Medicare Provider Number: 035225
Ownership Type: Non Profit Corporation
Date Certified: 10/01/2020

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Resident Capacity: 118

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Sun City Health and Rehabilitation Center is a senior living provider in Sun City, Arizona that offers residents Nursing Homes. Contact Sun City Health and Rehabilitation Center for more details on services and rates.

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