Haven Health Phoenix

CAT-CAT

Our sister stayed here a little over a month here after being released from the hospital following a serious hip fracture & surgery. She did not have a pleasant stay, and I would definitely NOT recommend this place to anyone. One huge concern of ours: We were told that physical therapy would be done one or more times a day on at least 6 days each week, yet she only received 2 to 3 sessions a week, and this was the main reason she was there! Unfortunately, she made extremely little progress during her stay, & left with less confidence & independence than when she arrived!!! Other concerns / complaints we experienced at Grace Healthcare were: 1) Most of the hallways & patient rooms consistently stunk strongly of urine & feces, so much so that it made me physically sick when I first arrived each day to visit. 2) There were ALWAYS multiple patient call buttons beeping & flashing, often while staff stood around chatting & laughing with each other. 3) Our sister was often left sitting on the toilet for long periods of time with no help to get up & get back into bed, even though she her call button was pressed over & over. 4) On the day our sister arrived, her hospital bed was not working & the air conditioning was freezing cold, and although it only took a couple of days to get the room temperature to a comfortable level, the bed situation was not repaired for over a week! 5) Our sister's food was extremely salty & sugary, even though her doctors ordered a salt-free (kidney), sugar-free (diabetic) diet. 6) At one point, staff ran out of our sister's pain meds and some of her other meds, so that she had to go without until they could get more. 7) Often the housekeeping staff lost our sister's laundry, and even suggested it might have been stolen. 7) Rarely would anyone come to take our sister to activities (as promised), so she missed out on the socialization she sorely needed. Now I understand why Grace is listed as one of "The Worst Nursing Homes in Arizona" but I certainly wish we had researched this atrocity before we placed her there for skilled nursing / rehab post-operative care. See http://www.greatplacesinc.com/top-10/best-and-worst-nursing-homes-in-the-u-s.aspx

Gary12345

Staff treated my family mom with kindness and compassion. They were knowledgeable and equipped to care for mom. I felt comfortable leaving her knowing she would be taken care of. The therapy she received was great, and again very kind and understanding. Would defiantly recommend this facility to others.

amanda.elisa.m

My family member was a patient and fell out of bed twice and did not receive his dialysis for days. They kept him heavily medicated as well. Then got sent back to the hospital to be told that if he hadn't been brought in he would have died. I would not recommend this place, period.

Caring 8755

I would definitely not recommend Grace Health Care to anybody, at any time, for any reason. Some of the people that were caring for my sister were not qualified particularly in wound care. As a result, she was admitted to the hospital on 3 different occasions because she had infections. The place is old and in need of renovations. One day, I was talking to the director and the ceiling fell down. They didn't even have a water fountain. The maintenance guy wasn't really qualified to do electrical type of work. It was just awful. Also, the receptionist was rude and annoying. The only one we had a good experience with was with the admissions person. She was okay, but the main problem was the administrator himself, Michael Morris. You can complain all you want, and he shakes head and it's business as usual. Also, you could never register a complaint or get everything done because little do you know the staff are all related. My main issue with them is that they don't listen to you.

Snoopy62

In our experience with our mother's stay, this place warehouses patients. There is little to no care. There were no therapies. Additionally, we were assured her insurance would cover her while there, however after a five day stay (during which we were trying to transfer her to a more humane nursing center) we were told she was not covered. The new center would not accept her because the "therapy report" said she was ambulatory - since she had to get out of bed (fall risk) and ask for towels to wash herself since they never bathed her. Since they did no therapy, we wondered what therapy report would even be valid. Please avoid this terrible place. It is filthy, run by incompetent, uncaring people and not fit for the elderly.

disappointed5

I was not very pleased with Grace Nursing Home. My grandfather was a resident here and i was not happy with the CNAs. They are not friendly, caring, and do not pay much attention to the residents. My Grandfather did not get the care that was promised. They frequently forgot to brush his teeth, change his briefs, give him water, and was ignored when he pressed his call light. It took at least 5 mins for someone to help him after pressing the call light. We took him out of this facility once we realized how poor his care was. I would not recommend this place to anyone. I was very disappointed at how this facility is run. I was upset most at how they did not provide him with enough water. This caused him to be greatly deydrated.