Horizon Post Acute & Rehabilitation Center

AllenSimms

Physical therapy is almost non existent. Out of a 11 day stay, my loved one only got a total of hour and ten minutes of minimal therapy.

blackbarry

Don't send your loved ones here. The therapy staff have no experience with using proper therapy techniques with helping patient needs to get better, the equipment is underrated for patient needs. They had a patient who had been here over a year fall in a Hoyer because they never had the correct Hoyer for a large person. If you need a pain med at 5pm you won't get it until the nurse gets there when she decides to arrive at 11 pm, then say no one told her about it. The cna's will only help when they are good and ready to help you. The food is ok, but the menu never changes.

vickster72

Never send a loved one to this place. It is horrible. Meals were always cold! I had 2 meals that were warm out of 12 and always was unappetizing. When you use the call button be prepared to wait 20-60 minutes before they respond. At night you would hear other patients yelling for help. You could hear staff fighting among themselves, very unprofessional. Nurses would tell patients to shut up and not talk to them that way or I don’t do that I’m a nurse. They NEVER return your calls and they screwed up my medications when I left. Stay away from this place!

IndysMom96

If you love someone who needs help, DON'T SEND YOUR LOVED ONE HERE. The only positive thing I can say is about MOST of the Physical and Occupational therapists. There is 1 blonde woman who treats me like I'm a 2 yr old so I treat her the same way. The male therapists are awesome. You nor your family members will be updated or be told the truth. I met with the director Scott who has not been back to speak to me as promised. Everyone passes the buck around here. No one accepts responsibility for anything. They like to blame someone else. The rooms are small with broken down furniture and you will only get about 20 TV channels. I couldn't tell you about any activities because due to an outbreak of COVID-19 here, it's closed. The food here sucks as well. I have a lot of food allergies and of course I ask about questionable foods. I was assured yesterday that the Taco meat had 0 Taco seasoning. Thank the Good Lord above that I never leave home without Benedryl and I was able to keep myself alive. I've yet to get an I'm sorry from anyone here. This place was rated 5 stars by our insurance company but I plan on emailing them, and everyone else that I can about how unsafe, and pathetic this place is. This is so sad that they are getting away with treating people. I plan on emailing, calling and handwriting letters to every department/place/state agency as well as the Better Business Bureau all about how I was treated. If you love your loved one, please don't send them here.

family777

Please do not send anyone to this facility. Awful! me and my family still traumatized about our loved one there. Had to call 911 to get them out. Our love one still will not speak of what happened there. Just tells us like being in prison. The nurse was disgusting and no one would make a move without her. Our loved one was was sick and lethargic in 2days he was there. Mind you had our eyes on him the whole time. Mercy on this nurse's soul. She should not be doing what she does. Physical therapists an aid saw him declining and were very helpful. Have 1star review because wouldn't have been able to write a review. If hospital tells you your lives one needs to go here or any other facility please know you do have options to send loved one back to hospital or a different facility. We didn't have the knowledge we have now.

booksareawesome2020

My grandmother was just discharged from here. Don’t get me wrong she had a lot of helpful people there. There were many people that were very nice. I was not pleased with how she was discharged. She had raw private parts, was wincing in pain and NOBODY told us. It would take 2 seconds to say to us, “hey she has this. You should buy some medicine.’ NOBODY said anything! Where is the courtesy? Furthermore, how long was she like this that this wasn’t communicated to us! Secondly, we bought a sliding board that was supposed to have been sent home with her. It was not! NOBODY made efforts to get it to us before leaving for the day fully knowing we need it help her move. I was way too angry to call and be pleasant so I had my uncle, my grandmas son do it and we had to go pick it up. This is unacceptable that it had to come to us getting it because of their failure! Throughout her stay, We never got updates on her regularly. They only gave us one opportunity to video chat. They had the least bad covid numbers yet somehow she got covid. I’m not fully saying this specifically was on them since we can’t know for sure. It takes so little to be nice especially right now. I get it people are busy, overworked right now but this is no excuse for the lack of communication and failure to provide the needed equipment to care for my elderly grandmother!