My disabled brother lives(d) here. Recently taken to the emergency room & refused to pick him up, saying he was evicted. I don’t live in the area so not able to pick him up. I made it to the emergency room the next day & was told the home picked him after being told they couldn’t evict him. I filed a complaint against the home.
Reviews of Country Care Assisted Living
Assisted Living Reviews for Country Care Assisted Living
May 01, 2021
I am a friend or relative of a current/past resident
March 11, 2021
I am a friend or relative of a current/past resident
Only reason they get 1 star is so I can write this review. Otherwise NO STAR! I recently moved both of my parents from Ohio to Cottonwood. We were told that Country Care Assisted Living home accepted residents with dementia and memory care needs, and that residents could not get out, as it was secure in the front and back. My mom got out and wandered down the road on the first day. She also got out a second time and it took me 30 minutes to find her. I was called daily to come to the home to settle her down, as they were unable to handle her. There is 1 caregiver in each of 3 homes. This caregiver, at that time, does the cleaning, laundry, and preparing meals, all while caring for 8-10 residents. No assessment was done prior to admitting my mom and dad into the home. The second time my mom got out, I picked her up along the road, after a homeowner saw her walking about, cold, crying, and in great distress. She was so scared and my heart broke for her. I did not take her back to that home. I called her Dr. who strongly suggested her going to another home. That the home she was in was not secure enough. I fortunately was able to move her immediately. She was in the first home 8 days. My dad had paid for both of them for a month. I have requested a refund on mom's part, due to the fact that they, along with the Dr. determined they could not provide appropriate care. I was told "no refunds". I understand the 30 day notice policy, but it was not our intention or desire to have to move her. Besides that, as I mentioned no assessment or evaluation was made on either of my parents prior to, or within the time of their acceptance. There are other complaints, such as not following CDC guidelines. Anyone can walk in and about. Residents and caregivers DO NOT wear masks. The no climb fence that was down when we moved my mom in, the one she easily stepped over, is still down. I was even asked by one of the caretakers to come to the kitchen to see if the chicken she was baking was done. Dad said the caregivers were so loud in the kitchen and could hear them constantly talking about each other and using foul language. It has put a lot of stress upon my family, having to move them both twice within a 3 week period. They are both in homes, with proper care. Mom has done very well in her new home. Dad is in a separate home, but very near her. Please be advised to fully inspect this home and the care they actually do provide. I would not recommend to anyone! Tamara Jarvis
January 04, 2019
I am a friend or relative of a current/past resident
My sister had an illness and stroke. She needed to heal and we found great support and encouragement from the staff of Country Care. Not only did they help her with recovery, they also celebrated her progress. We made friends there and are extremely grateful for everyone at Country Care.
August 31, 2018
I visited this facility
I wouldn't recommend Country Care in Cottonwood. That place is a bunch of little cottages. When you walk in there's no recreation and no interactions, they're just there sitting and watching TV. It's very isolated. I guess for somebody who doesn't have a lot of money it would be OK, but there's no type of interaction, like outside people coming in to do things. The care seems OK, and the staff was fine, but the rest of it was not. One of the rooms smelled like urine, and they're very small. Even my bathroom is bigger than their rooms. They said their outside gate is locked, but it's not even a gate. It's like a porch, so if you have a high-functioning resident they can easily climb up it.
Provider Response
Country Care Assisted Living consists of three homes from 2,800 to 3,400 square feet on a circular driveway on two acres in a Cottonwood residential neighborhood with mountain views. We received the "Top-Rated Award" from Caring.com in 2018, thanks to the many positive testimonials written over the years by family members of our residents and residents themselves. We have been serving the Verde Valley and Cottonwood for 17 years in a rural setting near the Verde River. Yes, Brenda, you may feel it is isolated, but our residents and their family members have enjoyed this quiet, country setting knowing that the fire department and Verde Valley Medical Center are just minutes away. We hope all visitors to our facility take the time to read the reviews from the residents and their family members that helped us to receive the Caring.com "Top-rated Award" for 2018. I am one of the owners of Country Care Assisted Living, and my employees and I take great pride in the care we give to our residents and our facilities and the many activities we offer. Thank you for your feedback, and if you have any further questions or comments please feel free to call me at 602-821-9496. Best Regards, Lou Middelstorb, Owner of Country Care Assisted Living Community
November 10, 2017
I am/was a resident of this facility
The 10 months I have lived at Country Care, the prospective has changed from good to excellent. The sense of humor from the caregivers, owners and residents take the "sting" out of life's difficulties. Often laughter erupts all around. We have Halloween parties and Christmas parties, a hairdresser, church services, a singer with a guitar, piano player and mini horses to feed and pet at different times. They keep us entertained if we choose, or let us decline the entertainment. It's more like a country home.
October 12, 2017
I am a friend or relative of a current/past resident
Country Care is a great assisted living home. It has a homelike atmosphere. The caregivers are very attentive to Mom and truly have a heart for all of the residents. They serve delicious meals! I am delighted that they have regular holiday celebrations and events for the residents and their families to enjoy.
September 26, 2017
I am a friend or relative of a current/past resident
My mom Colleen has been at Country Care in Cottonwood for almost 3 years. She likes it there and we are very pleased. The caregivers are great, and Mike and Lou are very caring and reachable. We are very pleased.
September 24, 2017
I am/was a resident of this facility
I would rate Country Care a 5 star! They provide a home type atmosphere, with delicious meals, beautiful indoor and outdoor surroundings, loving care and fun activities and celebrations!
September 21, 2017
I am a friend or relative of a current/past resident
After interviewing 3 assisted living home, it became apparent that I did not know what requirements we would need for our 98-year old mother. I finally discovered Caring.com and they were able to set desirable guidelines, recommendations and locations of homes in our area. We were then able to ask the 15 questions we felt were most important and after interviewing 11 establishments we chose Country Care in Cottonwood, AZ.
The care she received from Country Care was so kind and loving. Her stay was individualized, she was treated with respect, and she remained safe. Mother seemed quite content with her new home. Please take this as a positive recommendation for both Country Care and Caring.com.
September 05, 2017
I am a friend or relative of a current/past resident
My mother passed in January of this year and I needed to find a place for Dad, as needed some
assistance for his daily life, that, due to health problems of his own, I am not able to provide.
I found several referral agencies on line and reached out to them for help in finding him a place. I was
doing this all long distance, as I was in West Virginia taking care of Dad, and wanted to bring to Arizona
to be closed to myself and my wife, as he has no other living relatives other than possibly a long-lost
cousin or two.
Caring.com provided the referral to Country Care and I found both Mike and Lou to be very personable,
knowledgeable and eager to help. My wife was able to go to Cottonwood for a tour as we live close.
She was favorably impressed so we decided to move Dad in. At least if this home was not the right fit,
we would have Dad in Arizona so finding another place would be easier to do.
In the six months that Dad has been there, we have found that we do, in fact, have a very good fit for
him. I am retired, so can go see Dad several times each week, and have never had any indication of
anything but him getting excellent care. In fact, his only complaint is that they feed him too much. This
is funny coming from him because he is such a picky eater, but they seem able to adjust to things like
this much better than bigger, institutional places would be able to do.
In short, we are very happy with the choice we made, and it helps that the cost is competitive with other
facilities that we looked at.
August 21, 2017
I am a friend or relative of a current/past resident
Wonderful, loving, caring staff. Home cooked meals. Lovely porches for outside time.
June 14, 2017
Other
Just wanted to let anyone interested that I lived across the street from this facility for 5 years and seen numerous times that the fire truck/ambulance was there. This tells me that the staff doesn't hesitate to call 911 when an emergency arises. I am pretty sure that if someone fell they would call as sometimes the truck was not there long. Hope that this helps someone.
November 02, 2016
I visited this facility
Country Care Assisted Living wasn't a good fit for my mom for her social and other needs. In general, I wouldn't choose it for my mom. It's set up like a house, with 4 or 5 bedrooms and a kitchen, and they live like they're in a home which would suit some other people's needs I'm sure, but my mom needs more structure than that.
January 29, 2016
I visited this facility
Country Care does not have rooms for mom, but it was very homey. It’s in a house rather than an institutional building. It was clean. They had private room instead of shared rooms. The rooms were well-maintained, clean, and spacious.
December 17, 2015
I am a friend or relative of a resident
Country Care was great. They took excellent care of my father-in-law. The place is very clean and it feels like home. It’s a very nice place. The staff was good. I would recommend them to anybody.
November 30, 2015
I am a friend or relative of a resident
My mother is with Country Care for 3 years now. They made everyone feel like the place was their own home. The staff is terrific. They’re so gentle and caring. I can’t say enough good things about them. My mother got a fine room. It wasn’t a large room. The advantage of that is you’re really encouraged to come out to socialize. She has bathroom that she shares to the room next to hers.
The residents would usually watch television together. They have a big front porch where my mom loves to hang out on the swing for hours. Because of her health issues, she’s unable to go on outings with the group. They had a woman named Marianne who comes and hang out with the residents. She would color my mom’s hair, paint her nails, play catch or take a walk. They were good about having school children come in on holidays and do a presentation.They also have holiday parties for everyone including the families.
I shared meals with them. They were always gracious in inviting me when I’m there at meal time. The food is great. It’s good old home cooking type of food. It’s nothing fancy but they’re nutritious and it’s food that they wanted to it. They pay attention to what the residents are interested in having.
November 30, 2015
I am a friend or relative of a resident
Our experience with Country Care has been amazing. The rooms and apartments were adequate. My mother likes to watch TV with the other residents. She has dementia. They have ball practice every week. The staff is excellent and I love them all. The food is great. They do a great job in making good meals.
November 30, 2015
I am a friend or relative of a resident
Country Care does an outstanding job. They’re very professional and caring people. They care about their residents’ well-being. The atmosphere there is just relaxed and home-like. Their food is great.
November 26, 2015
I am a friend or relative of a resident
My mom has been with Country Care for less than a year, and she’s very satisfied there. I chose Country Care because the owners were very friendly and willing to discuss anything that I asked. My mom is in a semi-private room. The meals are very nutritious, and she is maintaining her weight. They have some activities for those who are able to do them.
Costs for Country Care Assisted Living
Services and Amenities of Country Care Assisted Living
Costs
- All Inclusive Rent
- Entry Fee
- Fee Structure Extra: Extra Charge For Med Management
- Assisted Living Starting At: $3790/month
Room and housing options
- Companion Suites: We Do Offer Companion Suites.
- Housing Extra: Private & Shared Bedrooms
General
- Resident Capacity: 30
- Pets: No Pets Allowed
Licenses
- State Licenses: ALC5297
About Country Care Assisted Living
Our three homes are located in a peaceful rural setting in the heart of the Verde Valley. Our spacious covered porches offer our residents the opportunity to enjoy nature. We are conveniently located within minutes of the Verde Valley Medical Center.
A choice of spacious private or semi-private rooms is available, decorated or personalized with the individual's furnishings and belongings.
Our dedicated caregivers and Team Leaders have been with us for years and they give personalized care to each resident, according to each ones' needs, while respecting their dignity, individuality, privacy, and choice.
Services Provided:
- Registered Nurse On-Call
- Medication Assistance
- Assistance As Needed With Activities of Daily Living
- 24 Hour Access To Staff
- Weekly Scripture Study and Hymns
- Three Well Balanced Nutritious Meals and Snacks
- Daily Activities and Exercise Programs
- Housekeeping and Laundry Service
- Licensed by Arizona Dept. of Health Services
- Spacious Covered Porches and Landscaped Grounds
Map of Country Care Assisted Living
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