Caring.com
Caring.com

(800) 558-0653

Canterbury Health Care Facility

1720 KNOWLES ROAD, Phenix City, AL 36869

(800) 558-0653 (Call a Family Advisor)

2.63

(11 reviews)

Offers Nursing Homes and Memory Care

Get Cost Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

Explore Nearby Verified Providers

Be sure to consider these verified communities in your search.

Get cost information
Find out availability
Ask about payment options

Reviews of Canterbury Health Care Facility in Phenix City, Alabama

2.63

(11 reviews)

  • Facility

    3.2

  • Staff

    3.0

  • Food

    3.5

  • Activities

    2.6

  • Value

    2.4

Christel

4

April 20, 2022

I am a friend or relative of a current/past resident

Canterbury Health Care Facility has the memory care unit that my grandmother needs. They bring people in to help with her memory and they also have a full nursing staff on duty during the week (as they're not fully staffed on the weekends). They're really helpful with information. If something goes wrong with her, they're immediately calling us and telling us what's going on or what they need to do. They're informative and they stay in touch with you on your loved one's condition. They have a lot of on-site activities for them to do like bingo, Jeopardy nights, and stuff like that to keep them from feeling disconnected from the outside world.

ranger795

1

March 30, 2021

I am a friend or relative of a current/past resident

My loved one died alone at Canterbury Nursing facility. I was told that I would be able to be with my loved one while actively dying. This was not that case. I was called only to tell me she was dead. If you care about your loved one at all, this is the last place I would take them! They are only there for the money. The staff does not seem to care at all. This is from the top of the facility to the lowest they have. Please think twice if you want your loved one to have care. Because, they do not.

MicheleN55

1

January 14, 2021

I am a friend or relative of a current/past resident

My mother was in respite for 5 days from 28 December till 2 January. When my mother was picked up to be delivered to Canterbury she was in good condition, she was able to get up on her own go to the bathroom even though I needed to be there to ensure put on a clean pad and depend she wiped herself and washed her hands afterward. When she came home on the 2 January 2021 she was in so much pain and looked awful. She had on a diaper, hospital gown, and her right arm and right wrist you could not touch. Her right wrist was hot to the touch an swollen. She was unable to stand on her own. She had a UTI, swollen wrist that most likely someone tried pulling her up and they pulled to hard. Also when she got back doing her medicine and saw she was almost out of her lasix. Called the pharmacy to get a refill and they wouldn't do it because it wasn't time. So some of her medicine was taken at the facility as well. Do not let a love one go there. They do not take care of them.

Johnson13

5

September 5, 2019

I am a friend or relative of a current/past resident

Wonderful staff, took great care of my father.

choozitwisely

2

June 12, 2019

I am a friend or relative of a current/past resident

The rooms are rather bleak. Clothing either gets mixed up or lost. Relative dressed in clothing that wasn't his. Responses to "alert button" are dismissed. Residents will starve if a particular shift is working. There seems to be no form of oversight/management. NEVER did I see a single physician in 5 months. No one returns calls.

James1232

5

April 11, 2019

I visited this facility

They are very attentive to the needs of the residents. They have dedicated staff members who pay attention to the needs of the patients that are placed here.

yourlovingdaughter

1

November 24, 2015

I am a friend or relative of resident

This was not my choice as I was told when my relative was moved from a Rehab Hospital to this facility. I told them I had read horrible reviews about this place and I was told he would have to go here. Do not....I repeat DO NOT use this facility for REHAB! I had a relative go here for REHAB after strokes. This is what he told me when I picked him up. He was only getting about an hour of REHAB a day before lunch. He said they would then take him to the lunch room to sit and wait until lunch. After lunch they would wheel him to in front of the Nurses station and make him sit there for 3 hours or more. He had cracked ribs and he kept telling them he was hurting and they would not let him go to his room to lie down. He said at night they would not close his door and someone in another room yelled all night for the nurse and he never got any sleep. When he would call for help to go to the bathroom they would wait 30 minutes to come to his room. I signed the paper for Canterbury to do his laundry since I lived out of state and they NEVER once did his laundry. They made him wear adult pull ups because they said you are out of clothes. He said they were very rude the whole time. I believe they were pissed at me because I was trying to have him moved to a Rehab where I lived and unfortunately he suffered the consequences of me trying to get him closer to me. This experience was so horrific that I did not put him in a Rehab when we got home. We had Home Health start coming to our home and they are amazing!!!!! Keep your loved ones safe and DO NOT SEND THEM TO CANTERBURY. THIS PLACE IS A JOKE!!!!! ALL THEY WANT IS TO FILL A BED FOR MONEY!!!! As soon as the 20 days were up and I said he can't afford to pay, I was told to come pick him up. I knew then, it was all about the money and not the well being of the patient.

xoDaughter

1

January 19, 2015

I am a friend or relative of resident

My father was a resident for a short time. He came into the rehab wing to get PT/OT, as he had spinal surgery. The nursing staff did not see to his needs or concerns nor did the doctor ever come to see him. For 3 days, his cath bag was full of blood. As my Dad's mental status went from normal to not knowing where he was, I asked and pleaded for the nursing staff to get the doctor, to do a urinalysis, to find out what was wrong. I was told they would 'monitor it'. A day went by, two days, on day 3, when his cath bag was completely full of pure red blood and my father could no longer speak except to look at you blankly and barely muster "I don't know" to every question, we demanded he be sent by ambulance to the hospital. He was septic due to the extremely bad UTI that had gone without treatment at Canterbury. He was admitted to ICU where his bladder had to be manually pumped for an hour to remove all the blood. Thanks to the ICU staff, my father was saved. Canterbury is responsible for nearly killing my father. I never saw a doc there and no, a urinalysis was never even done after numerous requests. We would NEVER go back there and will tell anyone NOT to go. It's a disgrace to allow someone to lay there suffering with known symptoms and not even attempt to identify a simple issue or treat them. The therapy staff? Sure, they were fine…but, you can't get therapy if you're DEAD!!

Joan Morris

1

February 10, 2012

I am a friend or relative of resident

My mother arrived at the rehab facility on 1/3/12. At first everything seemed great. However it became evident that the nursing staff was not aware of my mom's health needs. She did recieve speech,physical and occupational therapy. My mom came in with an enlarged liver due to cancer. She was at the rehab to build her strength back while she waited to find out her treatment options. However to my knowledge she never saw the doctor we were told she had acces to when needed. This is true even though her stomach began to swell. We asked about the swelling on Sunday and the nurse said she hadn't even noticed it!! While she said they would measure and do a UTI test on Monday, that never happened. After waiting all day Monday for the doctor or nurse practitioner(we were told she was there) we decided to take her back to the hospital. When asked why we wanted to taker her back to the hospital we said because she was in constant pain. The center manager's reply was "Oh, you mean the O's she says alot", as if she was dismissing my mom's pain. As the techs were changing her, for the first time all day at 3:00 , they told us they noticed the hardening of her stomach and told her nurse, but nothing was done. By the time my mom went back to the hospital her liver was as big as her stomach! My mom went back to the hospital with pneumonia, dehydrated, and fluid around her lungs. She did not have any of this when she arrived. She arrived back at the hospital on Monday 1/9/12 and passed away that Wednesday. Very uncaring nursing staff. They dismissed obvious concerns.

Paris1

4

December 6, 2011

I visited this facility

I called and scheduled a tour at Cantebury and found it to be pleasant except I noticed some of the rooms weren't very tidy. When I went to ask why, the lady told me she was going to be honest, they are under staffed in that department and they have an interview scheduled on Monday 12-5-11.

laurahatt214

4

November 16, 2011

I am a friend or relative of a resident

My great aunt stayed at Canterbury before she pasted away last year. The staff there are very nice and were always willing to help her with anything she needed. For example we use to go visit her once a month and my husband and I would go and spend Christmas day with her. On her good days we would even bring her home with us for the day. In 2009 we moved from Alabama to Arizona and would not have been able to fly out back that year for Christmas. We called the nursing station and spoke to them about trying to get some ideas what we could do for her for Christmas being so far away. One of the nurses Chris was the best. She knew we had a computer and web cam and told us she would set up a video for us. On Christmas day she came into work (she was off that day) and took time away from her family to set up her computer and web cam with my aunt. We set our computer up in the living room and while she laid in her bed we were able to share Christmas with her. It was great! She got to see the kids open their gifts and we spent about 5 hours on skype talking back and forth on video. It was the closest that we were going to get to her that year. It meant a lot to us then and then even more since she passed away a few months after Christmas.

What you can do with Caring

  • Search the Caring database

    Quickly search the largest online senior living and senior care directory

  • Read reviews and expert guidance

    Read our authentic consumer reviews and content by experts

  • Speak to a Family Advisor for free

    Guided, expert advice to find the best community or agency for you

  • Take a tour to decide yourself

    We’ll help you book tours or get in touch with local agencies

Services and Amenities of Canterbury Health Care Facility in Phenix City, Alabama

General

  • Resident Capacity: 137

Medicare

  • Health

    1.0

  • Overall

    1.0

  • Quality

    4.0

  • Staff

    3.0

Medicare Provider Number: 015382
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Canterbury Health Care Facility in Phenix City, Alabama

Canterbury Health Care Facility is a Senior Living provider in Phenix City, Alabama that offers residents Nursing Homes and Memory Care services. Contact Canterbury Health Care Facility for more details on services and rates.

Map of Canterbury Health Care Facility

Help seniors by writing a review


If you have firsthand experience with a community or home care agency, share your review to help others searching for senior living and care.

Request Pricing Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

mother and daughter online shopping

Compare costs, photos & reviews of senior living and care options near you.

 

Questions?

Call to speak to one of Caring’s Family Advisors, or submit a request for more information here.

(800) 558-0653

Didn't find what you were looking for?

Caring's Family Advisors can help answer your questions, schedule tours, and more.

Call us at (855) 948-3865

Helpful Articles

Senior Living Communities near Russell County, AL

  • Muscogee County
  • Chambers County
  • Troup County
  • Meriwether County
  • Barbour County
  • Upson County

Senior Living Communities near Phenix City, AL

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Our Services

  • Senior Living Directory

  • Senior Care Directory

  • Caregiving Resources

  • Sitemap

  • Terms of Use

  • Privacy Policy


© 2024 Caring, LLC. All rights reserved.