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BrightStar Care Greater Waukesha Pewaukee, WI

N27W23957 Paul Road Suite 100, Pewaukee, WI 53072

(800) 558-0653 (Caring Family Advisor™)

4.21

(75 reviews)

Offers Home Care

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BrightStar Care Greater Waukesha
BrightStar Care Greater Waukesha
  • Top rated on Caring.com

Pewaukee, Wisconsin 53072


4.2

(75 reviews)


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Home Care

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Reviews of BrightStar Care Greater Waukesha in Pewaukee, Wisconsin

4.21

(75 reviews)

    Provider of Choice 2024Employer of Choice 2024
    Home Care Pulse Certified 2024

    Kathleen .

    5

    May 17, 2024

    I am a past client of this provider

    The agency was positive and friendly as well. The help the agency provided was very nice and friendly.

    Barbara S_95

    4

    April 22, 2024

    I am a current client of this provider

    I like that they get things done when they come. They could work on being more consistent with the care.

    Anonymous_1713350020

    4

    April 17, 2024

    I am a current client of this provider

    They have helped the most by allowing me to work while they care for my mom. Some of the staff do not have reliable transportation so that was a barrier. Coming and going was delayed.

    Kim G_18

    1

    March 8, 2024

    I am a current client of this provider

    For my daily life, it was very frustrating because of the lack of communication. They were supposed to provide overnight care for her, and there were multiple things that did not happen. It was night and day difference between the two different locations in our area. Their top need would be communication needed and adjusted properly. This location did very little for her.

    Debbie K_9

    5

    February 23, 2024

    I am a current client of this provider

    The services improve our lives. They are very knowledgeable and professional.

    Laurial K

    5

    December 16, 2023

    I am a current client of this provider

    I helped him stay in the community that he was living at. They were fast, responsive, and they filled the need that I had.

    Jeanice G

    4

    December 14, 2023

    I am a current client of this provider

    I wouldn't be able to handle morning and nights without them. It gives me relief from the help I get from them. I am not excited about the one that comes on Monday. It seems to me that she rushes through the whole thing. She is not as thorough as my other caregiver.

    Anonymous_1701974566

    5

    December 7, 2023

    I am a current client of this provider

    They are great at being themselves and giving great service. The people I've met are nice and friendly.

    Jackie (_1

    5

    December 6, 2023

    I am a past client of this provider

    They really treated him like a person, had a conversation with him, they provided things that I asked them to provide and would listen to my dad if he didn't want something. I like the communication and I liked the caregivers that came to my dad.

    Ken S_11

    5

    November 9, 2023

    I am a current client of this provider

    Jen does a good job with the care. I would recommend them because the person who has been coming is very good.

    Scott M_18

    5

    November 8, 2023

    I am a past client of this provider

    Debra helped my father stay in his assisted living home until he passed. That meant a lot to us, it allowed us to avoid putting him in a nursing home at the end of his life. My dad lived in a supported living environment, but he needed extra help at the end of his life. Our BrightStar care nurse did everything he needed, she was wonderful.

    Mark _6

    5

    November 3, 2023

    I am a current client of this provider

    They are helping her, it's just about how she responds to the services. There is nothing they can do to have a greater impact. I would recommend them because they are responsive and the personnel we have had are professional.

    Anonymous_7623

    3

    October 4, 2023

    I am a past client of this provider

    They weren't there long enough to make an impact. They could improve the training of the caregivers.

    Rodney B_1

    4

    September 21, 2023

    I am a current client of this provider

    The provider should be able to provide additional staffing. I like the flexible schedule, but they could improve their staffing and scheduling.

    Bruce C_7

    5

    September 18, 2023

    I am a current client of this provider

    They are very accommodating with our constantly changing schedule. The caregiver Nancy has been outstanding. She takes care of all of my wife's needs.

    Anonymous_7588

    4

    August 11, 2023

    I am a current client of this provider

    Right now, it is a big help and there is not anything at the moment they could do to make my life easier. I would want them to improve on being more consistent on the people they send so it is not a different person every day.

    Chris _8

    4

    August 11, 2023

    I am a current client of this provider

    They've done a pretty good job. They're really good with getting a caregiver out quickly.

    Charlotte R_10

    5

    June 22, 2023

    I am a current client of this provider

    Some have talked and joked with him, but everyone has done his job to take care of him. They all seem very competent.

    Beth B_17

    4

    March 17, 2023

    I am a current client of this provider

    I have never had respite help, so it has been a big blessing that I can come and go with my other son and know she is being taken care of. They are very punctual, and the woman that does the scheduling reaches out to me quickly. They have been very efficient.

    Beatrice K

    5

    December 9, 2022

    I am a current client of this provider

    My caregiver is good to work with and makes me feel comfortable. I like the way my caregiver helps me.

    Anonymous_6650

    4

    November 22, 2022

    I am a current client of this provider

    She's not too happy having someone take care of her. They could explain what their abilities are, so we could better understand what help they can give. They seem to be interested. Communication is fair. I'd like to be able to get more information about certain questions I have.

    Janis F_1

    5

    October 7, 2022

    I am a current client of this provider

    It gives me a break to let someone else care for him for a while. I like my caregiver and the owners.

    Jessica K_2

    1

    August 19, 2022

    I am a current client of this provider

    They send us one caregiver and she quit after two days and they never told us she was quitting. They never follow-up. From the initial contact they have called me one time.

    Susan P_25

    5

    May 19, 2022

    I am a current client of this provider

    My caregiver is very hands-on because she is helping my husband out of the shower. They are very hands-on even through the phone because they match us with good clients.

    Kristine M_4

    5

    April 8, 2022

    I am a current client of this provider

    I don't have to worry about my dad. The caregivers are very good with my dad.

    Anonymous_5861

    4

    March 18, 2022

    I am a current client of this provider

    It is very important. Just help with my personal care is what I need. They need more consistent training for their people.

    Kathy T_3

    5

    February 22, 2022

    I am a current client of this provider

    They are able to help me and help me get to place. The caregiver that I have are very responsible and on time.

    Anonymous_5758

    5

    February 2, 2022

    I am a current client of this provider

    They have helped the most by giving me the independence I needed. I like that they are very efficient and very nice.

    Debbie R_6

    5

    January 6, 2022

    I am a past client of this provider

    It gave us relief, knowing they were there when we could not be. They are responsive and always find people to cover us, and the caregivers are excellent.

    DisappointedInOconomowoc

    1

    January 5, 2022

    Other

    This company was hired to provide respite care for my elderly father, so my mom could have a break. We have found BrightStar to be Unreliable, poorly trained and no communication between employees, staff and clients. My elderly parents have been working with BrightStar out of Pewaukee for over 2 months. The first 2 weeks they had a wonderful caregiver. Then it was excuses for the next 3 weeks and no one showed. Then they had a barely trained girl show up, late, couldn’t find the address. My mom makes appointments during these scheduled times so someone is at home with my elderly father. While my mom was at her appointment, my dad told the caregiver she could leave…so she did! Leaving my dad alone! The next caregiver that showed up came by Uber. She couldn’t get a ride back, she was on her phone most of the time. Finally my mother had to drive her back to the Pewaukee office. They had a few more no shows. Then one who came, but was allergic to dogs! Yes, my parents have a dog! Today (1/4/22) was ANOTHER no show. Even though my mother called and talked to someone last week AND again yesterday! And on top of that, no one called my mom to let her know until the end of the day! Perhaps it is just this office, but I would tell you to try someone else! This business is unacceptable on many levels!

    Anonymous_5457

    4

    December 20, 2021

    I am a current client of this provider

    I like that my caregiver is pleasant. I would like them to be more reliable and more punctual.

    Susan G_23

    5

    December 13, 2021

    I am a past client of this provider

    They transported him, and they provided me with some quality time. The aides were very good. They took care of the insurance.

    Suzy B_1

    5

    November 22, 2021

    I am a current client of this provider

    They are always very good. I feel comfortable calling them with any issues. I like that they are flexible and the staff handles issues very well. They are reasonably priced.

    Norm W

    5

    October 21, 2021

    I am a current client of this provider

    This care makes it possible for us to function as a family. They were able to handled the 24 hour care right away. It would be great to have more staff so that are no scheduling gaps.

    Anonymous_4673

    3

    October 8, 2021

    I am a past client of this provider

    They could have better caregivers. The caregivers sat on their phone and slept, only a couple did works.

    Kathy S_30

    5

    August 9, 2021

    I am a past client of this provider

    They were able to help my dad with his needs that other care facilities were not able to handle. There's so much I liked. I was very impressed on how they actually treated my father as though he was family. It was more than just a nursing care that they gave him. It was a more personal involvement with him which made him fall in love with the nurses and vice versa.

    Anonymous_4990

    4

    June 22, 2021

    I am a current client of this provider

    They have had people to help out when needed. The individuals that come here are very nice and she is there for every shift needed.

    Anonymous_1520

    4

    June 4, 2021

    I am a current client of this provider

    I couldn't get along without them; however, I could use more help with things I can't do with my hip. They take a personal interest in their clients.

    Debra T_3

    1

    May 10, 2021

    I am a past client of this provider

    They should have showed up for their shifts. They were undependable and unreliable.

    Marie B_5

    5

    February 9, 2021

    I am a past client of this provider

    They watched her so that we could sleep. They were honest and most of the girls were helpful.

    Carey C_1

    3

    January 15, 2021

    I am a current client of this provider

    They could show up and be consistent in the care. The aides cancel at the last minute or won't show up.

    Anonymous_4429

    4

    January 7, 2021

    I am a current client of this provider

    They could communicate better with us. They need better caregivers. They could fix their scheduling. It is difficult to work with.

    Jodi S_2

    5

    December 12, 2020

    I am a current client of this provider

    It kept my father safe when I was unable to be there to care for him. I like that it is easy to reach a nurse at any time.

    Julia R_1

    5

    October 28, 2020

    I am a current client of this provider

    The convenience is really nice because it's at my home. Our provider is always on time and kind. She provides good care.

    Kathleen M_18

    5

    September 17, 2020

    I am a current client of this provider

    When we need help in a matter of a few days, they are able to get people for us. The caregivers have been very good.

    Kate S_3

    4

    September 14, 2020

    I am a past client of this provider

    We would've liked more hours because that would've been better. They were very organized, and they got back to me very quickly.

    Anonymous_3935

    4

    August 11, 2020

    I am a current client of this provider

    I was not comfortable with the oversight given to caregivers. I would like to see responsiveness to complaints.

    Dick L

    5

    July 24, 2020

    I am a current client of this provider

    They are able to be here which allows me to leave the house and do my errands. The people, the caregivers, are very confident, helpful and caring.

    Heidi M_2

    4

    July 13, 2020

    I am a current client of this provider

    The two people are great. They are interactive with her. They need to show up and come back.

    Anonymous_3847

    5

    June 22, 2020

    I am a current client of this provider

    By just providing caregivers. They are really good. They are available, and if one does not make it they fill the position quickly.

    Lola B

    4

    March 9, 2020

    I am a current client of this provider

    It's nice to know that there's somebody who will listen and try to help us. I like that I don't have to call them unless we have a need that I think that they can help with.

    Elaine B_5

    5

    February 20, 2020

    I am a past client of this provider

    They helped the most by giving him a shower and helping with transportation. I shared with others about how I like that the owner, and my caregivers were outstanding.

    Anonymous_3246

    3

    February 13, 2020

    I am a current client of this provider

    They could show up when they need to.

    John B_28

    4

    January 14, 2020

    I am a current client of this provider

    They've kept the person that I have here, rather than changing the person. At times, the person who comes to help is sick. Either the agency doesn't know who to send or the people don't have experience. I get to talk to the CEO about my needs.

    Sandy N_2

    5

    December 11, 2019

    I am a past client of this provider

    They just took care of some of the duties that I just couldn't perform and made me able to stay in my house. The caregivers were very reliable and helpful.

    Anonymous_2735

    4

    November 11, 2019

    I am a past client of this provider

    My loved one has special needs, and meeting a new person each time was detrimental. It would have been easier with a consistent person. They could have been consistent with the caregiver that came. I had four different caregivers that came.

    Chris S_9

    4

    October 9, 2019

    I am a current client of this provider

    Having the staff available makes a big difference by allowing us to go to different places and still have caregivers. They could work on the communication and have more consistency with the staffing.

    Patti C

    5

    September 6, 2019

    I am a current client of this provider

    My nurse is there for two hours and is able to get me my medicine. I like my nurse. She is really good.

    Anonymous_2072

    1

    July 22, 2019

    I am a past client of this provider

    It seemed like they didn't know what to do, which made me lose hours of my respite time in training the caregivers on what to do. I was doing too much work. I would have liked the caregivers to be on time, to be aware of the plan of care, to not be on their phones, and to have a level of an experience. I wish they could have give us consistent caregivers for the hours we had on Friday.

    Dale W

    5

    July 12, 2019

    I am a current client of this provider

    Right now, I have a bad back with my disease, so the services help me a lot right now. I've got a good caregiver that does everything for me.

    Anonymous_2024

    4

    June 24, 2019

    I am a current client of this provider

    I can take a shower and not worry that I fall down. I have a hard time washing myself, so it is essential. The nature of this business is that people change jobs, locations, and schooling, so I get caregivers of all ages. I have had young people, which was difficult because some are better than others.

    Ervin W

    4

    June 18, 2019

    I am a current client of this provider

    They could be on time. They could improve the scheduling.

    Anonymous_1865

    5

    May 17, 2019

    I am a current client of this provider

    They were only there for four days and helped us maintain the situation. They were on time, able to get people on a short notice, and very nice people that served us.

    Gail K_6

    5

    April 22, 2019

    I am a current client of this provider

    They were there to talk with her and were patient with her. They just kept a good eye on her. Everyone is super helpful, and the staff is great.

    Anonymous

    5

    April 11, 2019

    I am a current client of this provider

    They do what needs to be done, and if something additional is asked, it is taken care of. I like that they are very competent and pleasant.

    Michael M_38

    5

    March 8, 2019

    I am a current client of this provider

    It's nice to have help because we are elderly and it's hard to take care of him by ourselves. It's nice to have back up. They do their best, but sometimes it's hard to find good care.

    Wayne W_4

    3

    February 21, 2019

    I am a past client of this provider

    They could have made my life easier by being on time. When they say they are going to be on time, they should be. When they say they are going to show up, they should show up.

    Kathy L_7

    5

    October 23, 2018

    I am a current client of this provider

    I am wheelchair bound, and without Nancy, my loved one couldn't do half of the things he can with her. I have already recommended them. They have found us good people for multiple people in my family. They find very good people and do a good job at matching people that we can get along with. One of our caregivers has been with us for two years.

    Betty

    5

    August 29, 2018

    I am a past client of this provider

    They bathed him in the morning. They were always on time and efficient.

    Paula M

    5

    July 20, 2018

    I am a current client of this provider

    I transfer and bathe the client. The client is fifty-years-old and I've been helping her all my life.

    Frederick J

    5

    May 30, 2018

    I am a past client of this provider

    My husband has Parkinson's and he was having trouble stepping over the side of the tub and I was afraid he was going to fall. We had good service with BrightStar Care.

    Barbara M

    5

    November 29, 2017

    I am a past client of this provider

    I would recommend BrightStar Care because they responded immediately and the caregivers were wonderful! The service helped me because I couldn't walk very well, so the caregivers were able to help me with the daily things that needed to be done, including my dog.

    Heather H_1

    3

    October 16, 2017

    I am a current client of this provider

    BrightStar Care is disorganized. BrightStar Care should hire better caregivers.

    Ron &

    3

    September 26, 2017

    I am a current client of this provider

    BrightStar Care could have their employees show up on time. They could have the employees stay their shifts as well. BrightStar Care needs to make sure that the caregivers come on time to make sure that I don't get calls to inform me that no one showed up to care for my wife.

    Anonymous_368

    2

    September 21, 2017

    I am a current client of this provider

    BrightStar Care is a good company, but they need to improve their communication. The services I am receiving could have a greater impact on my life if BrightStar Care would improve their communication. The caregivers need better attitudes and work ethic, and they should always come in with a smile.

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    About BrightStar Care Greater Waukesha in Pewaukee, Wisconsin

    BrightStar Care Greater Waukesha is a Senior Care provider in Pewaukee, Wisconsin that offers residents Home Care services. Contact BrightStar Care Greater Waukesha for more details on services and rates.

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