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BrightStar Care LaCrosse Onalaska, WI

1062 Oak Forest Dr, Onalaska, WI 54650

(800) 558-0653 (Caring Family Advisor™)

4.71

(194 reviews)

Offers Home Care

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BrightStar Care LaCrosse
BrightStar Care LaCrosse
  • Top rated on Caring.com

Onalaska, Wisconsin 54650


4.7

(194 reviews)


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Home Care

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Reviews of BrightStar Care LaCrosse in Onalaska, Wisconsin

4.71

(194 reviews)

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Anonymous_1715681199

    5

    May 14, 2024

    I am a past client of this provider

    The caregivers were good, they made Norma feel better and were kind to her. I like that they hire great people.

    Susan J_19

    5

    May 14, 2024

    I am a past client of this provider

    The agency was easy to talk with and was attentive to what our needs were. We had three or four caregivers come and most of them were good.

    Anonymous_1715679760

    5

    May 14, 2024

    I am a current client of this provider

    They are always very friendly and very efficient. They are very professional and very good.

    Dennis O_8

    5

    May 9, 2024

    I am a current client of this provider

    They bathe her. They are very friendly.

    Timothy P_2

    5

    April 24, 2024

    I am a current client of this provider

    He looks forward to seeing them and being social with them. I like the caregivers we have, they are knowledgeable, pleasant, and on time.

    Henry T_2

    5

    April 10, 2024

    I am a current client of this provider

    They provided a wonderful aide. They do everything right.

    Jaya Lakshmi K

    4

    April 3, 2024

    I am a current client of this provider

    I am 81 years old and need someone to take care of me. They are good people, but we don't have enough hours. We need more caregivers.

    Cheryl W_12

    4

    April 3, 2024

    I am a current client of this provider

    They are very important to me, they take me to my appointments and they take good care of me. They are very reliable and sent me a great caregiver.

    Kelly P_7

    4

    March 21, 2024

    I am a current client of this provider

    I think we have more time, so they could help me plan. They are very thorough about making sure everything we've mentioned is done.

    Sherry_3

    5

    March 7, 2024

    I am a current client of this provider

    They leave it up to me how often I want someone to come. Laurie is very sweet, we are very satisfied with the care so far.

    Artis A

    5

    March 6, 2024

    I am a current client of this provider

    I enjoy having someone to talk to. They are kind. I appreciate what they do.

    Marian O

    5

    March 6, 2024

    I am a current client of this provider

    The service I receive is very prompt, and you can count on it. I've liked everything so far about them.

    Sandy S_26

    5

    February 15, 2024

    I am a current client of this provider

    I think it's helped. The provider has made sure my mom gets up in the morning and that she's safe in the bathroom. I like this agency because they really care about my mom.

    Jessica D_1

    5

    February 15, 2024

    I am a current client of this provider

    He would like more frequent services. It depends on the situation. They only accept private pay funding.

    Dolly o

    5

    February 8, 2024

    I am a current client of this provider

    I think it was a game changer because the family member who needs the care looks forward to the visits. It seems his quality of life has improved. His wife's quality of life has also improved once she realized what a great thing it is. I do feel they were responsive. They are very thorough. They were very clear about services and availability.

    Kelly K_8

    5

    February 8, 2024

    I am a current client of this provider

    The gentleman we have to provide services is great. He is engaging on a personal level and reliable. I think I would say that they are compassionate, caring, and empathetic.

    Karen W_35

    5

    January 18, 2024

    I am a current client of this provider

    If she didn't have Brightstar care, she couldn't stay at home. They try to find the same caregivers for my mom. My mom is really happy with them.

    Anonymous_3956

    5

    January 5, 2024

    I am a current client of this provider

    They provide immense support for me and my wife. They take a lot off of our plate. They have good personnel.

    Dennis O_9

    5

    December 7, 2023

    I am a current client of this provider

    They help my wife a lot. They do a good job.

    Dave T_2

    5

    December 7, 2023

    I am a current client of this provider

    They have helped by sending adaptable people to my home who are very caring. I would recommend them because they work hard and fulfill what they promise.

    Heidi K_4

    5

    December 5, 2023

    I am a current client of this provider

    It gave the client another companion and friend. They had a good, fast match for the client.

    Anonymous_6154

    5

    November 21, 2023

    I am a current client of this provider

    They have been very helpful, we have been very satisfied. I would recommend them.

    Waylon W

    5

    November 7, 2023

    I am a current client of this provider

    They've been flexible with us and accommodating to changes. The people are very caring.

    Maria K_2

    5

    November 3, 2023

    I am a current client of this provider

    I couldn't continue my daily life without them. They have helped me though difficult changes in my life, from the death of my mother, to moving into a new house. I would recommend them because I have two of the most attentive and kind caregivers I could possibly. They are wiling to help me with any task, are prompt, and extremely mannerly.

    DeeDee S

    5

    October 18, 2023

    I am a current client of this provider

    There are certain things we've been unable to do that they do for us, like showering. We have had 2 caregivers and both have been very good.

    Nancy "

    4

    October 4, 2023

    I am a current client of this provider

    We got them to help us out. They could make my life easier because it seems like a couple of them aren't as good with dementia people without having to call us and get our help. I like this company because I can get help when I need it.

    Edward "Ed" B

    5

    September 22, 2023

    I am a current client of this provider

    They're only here two hours a week, so the daily impact is not huge, but it means a lot when they're here. They are competent and cheerful. I really like the person that comes and works here.

    Tilli C

    5

    September 19, 2023

    I am a current client of this provider

    It has been amazing, it allows me to be with my family, and it's a peace of mind. They are overall having great communication and very responsive.

    Deb S_6

    4

    September 14, 2023

    I am a current client of this provider

    The caregivers should be independent instead of us telling them what to do. They needed to improve communication for a while, but it's gotten better. They can always improve on it, though.

    Matthew J_2

    4

    September 7, 2023

    I am a past client of this provider

    It didn't have an impact, and the needs changed very quickly. They seem to be concerned about the individual.

    Pamela F_9

    5

    August 11, 2023

    I am a current client of this provider

    They assist with showers and just helping her do daily things. Most of all my mom is happy with them, she likes everyone that comes in, they are very prompt every day.

    Michael B_46

    5

    June 26, 2023

    I am a current client of this provider

    It's a God's blessing that they are here. They come and help me with things like preparing food. I like that they know what they are doing.

    Michael S_45

    5

    June 13, 2023

    I am a current client of this provider

    It gives my wife extra time, so she doesn't have to be a round-the-clock caregiver I like the fact that they are fixable and that they are able to handle sudden changes and they are dependable and through in what they do, they also are thoughtful with planning with the clients.

    Paula H_7

    5

    June 13, 2023

    I am a current client of this provider

    It's really helped me a lot because there's so much that I can't do. They're my extra arms and legs. They're excellent and they're always on time.

    Rusty F

    5

    June 13, 2023

    I am a current client of this provider

    They've helped him the most with exercises. They're pretty good at keeping caregivers. I like when they have consistency in caregivers.

    Tami M_1

    4

    May 23, 2023

    I am a current client of this provider

    It is nice knowing that you guys will be there if we need you. They could have more staffing and availability.

    Deb L_1

    5

    May 8, 2023

    I am a past client of this provider

    They helped with his hygiene and socialization. They are caring and compassionate and went over and beyond.

    Wendell H_2

    5

    May 8, 2023

    I am a past client of this provider

    The caregiver had worked in nursing homes before and knew how to have a patient lay when sleeping. If something came up they would still supply another person to come over.

    Metzler D

    5

    May 3, 2023

    I am a current client of this provider

    The caregivers are companions for her, and they might take a walk with the dog. I like that they are always on time.

    Anonymous_7174

    4

    April 14, 2023

    I am a past client of this provider

    They could have been more familiar with the case. They could have the same person come each time.

    Peg (

    5

    April 5, 2023

    I am a past client of this provider

    It worked out very well having them here, they were able to help bath him. They did an excellent job taking care of him.

    Janice M_13

    5

    April 5, 2023

    I am a current client of this provider

    They do laundry and put gas in my car. They bought me a Halloween pumpkin. They are outstanding, wonderful, and reliable.

    Dave A_1

    5

    March 20, 2023

    I am a past client of this provider

    We couldn't function without them. My dad could run errand and get out. They are professional and reliable. They are trustworthy.

    Edward "Ed" G

    5

    March 14, 2023

    I am a current client of this provider

    He is not alone so I can do things. It is nice to have a few hours, so I can run to do what I need.

    Linda L_37

    5

    March 7, 2023

    I am a current client of this provider

    The stimulation of having someone there is much needed. We love our caregiver and it's been an amazing experience.

    Lynda G_1

    4

    January 24, 2023

    I am a current client of this provider

    They are dependable and reliable. I would like to see improvement in the billing section.

    Anonymous_6880

    5

    January 12, 2023

    I am a current client of this provider

    They assist with the daily tasks that we need. They give my husband time off from caring for me. They have excellent caregivers who come out.

    Anonymous_6867

    4

    January 5, 2023

    I am a current client of this provider

    They do what we ask them to do. They are responsive and consistent.

    Adrienne B_2

    5

    January 5, 2023

    I am a current client of this provider

    They take us to the stores we like to go to. We decided not to drive anymore. I would highly recommend them to others who need it. Everyone who has come has been very cordial and accommodating. We have been happy with the process.

    Jackie .

    5

    December 19, 2022

    I am a past client of this provider

    The provider had a great personal connection with my mom. The care provider was excellent because she had a wide knowledge base. She was extremely bright and a great problem-solver. She was very kind.

    Carla V_2

    5

    December 19, 2022

    I am a current client of this provider

    They are a very big help. They are friendly and kind. They do a good job, and they are thorough. I like Alice a lot, she is very smart. She carries out my instructions very well. I have had good luck with Patty as well. Most of them are very good.

    Patricia "Pat" K

    5

    December 7, 2022

    I am a current client of this provider

    I have a lot of appointments, and they are really good about having someone here for me. I like that they will listen to any problems that I have.

    Sue _4

    5

    November 23, 2022

    I am a current client of this provider

    They are so proactive and engaged with my mom and dad. They find ways to make them feel comfortable and do activities that she loves. It gives my dad a break. They are very caring and sincere. They really have my mom and dad's best interests at heart.

    Anonymous_6079

    5

    November 9, 2022

    I am a current client of this provider

    They take care of our needs and take us to the store. In general, I like everything that they do for me.

    Marla F

    5

    November 4, 2022

    I am a current client of this provider

    They help by communicating with us, and our previous company was not turning in our hours to the insurance. They are right on top of it here. They stay in touch, and they call us if they need to change the schedule.

    Shirley A_10

    5

    November 4, 2022

    I am a past client of this provider

    They were always where they needed to be. They are prompt and always on time.

    Robert "Bob" M_1

    4

    September 28, 2022

    I am a current client of this provider

    I can't think of anything they can do to make my life easier, but they clean for me. It's a little frustrating that you have to tell them everything to do.

    Dianne S_4

    4

    September 14, 2022

    I am a current client of this provider

    My mother doesn't have high care needs. I like the individual that calls on my mom, they made her feel very comfortable, and treat her well as far as being courteous.

    David A_15

    4

    September 14, 2022

    I am a current client of this provider

    My dad can be difficult but they do some laundry and light house cleaning. I like that we can get fast turnaround if we need more services.

    Peter J

    4

    September 9, 2022

    I am a current client of this provider

    They follow up on phone calls. I like that the scheduling is easy and the office is nice to work with.

    David D_29

    5

    September 6, 2022

    I am a current client of this provider

    The provider has helped me because I asked them what to do and they did it. I like that they are pleasant and polite and outgoing.

    Doris D_11

    4

    August 17, 2022

    I am a current client of this provider

    They are always open to do what they are supposed to do. They have been helpful and I can depend on them coming.

    Arla P

    5

    August 3, 2022

    I am a current client of this provider

    They make our experience positive by being dependable. I like that BrightStar keeps in touch with me through the office and calling them is easy.

    Dennis S_16

    5

    July 18, 2022

    I am a current client of this provider

    It's always nice to have someone else in the house. They're good, everything is running well.

    Judith "Judy" V

    5

    July 8, 2022

    I am a current client of this provider

    She is very helpful with everything. They help with washing the left over dishes. They are always on time.

    Angela Y

    4

    June 15, 2022

    I am a current client of this provider

    They can continue what they are doing and follow plans in place. They are really high-quality, caring people.

    Cheri G_1

    5

    June 7, 2022

    I am a past client of this provider

    They helped her with her basic needs like toileting. Everybody is friendly, prompt, and thorough. They also helped us with any issues that we may have had.

    Ernest S_5

    5

    May 4, 2022

    I am a past client of this provider

    They helped me by making me feel comfortable. I like that they are professional, understanding, and caring.

    Brian L_9

    4

    April 6, 2022

    I am a current client of this provider

    I liked that the agency came in and gave me my IV. The agency should charge less money for the services.

    Anonymous_5826

    4

    March 23, 2022

    I am a current client of this provider

    They could be a little kinder. They are pretty easy to work with.

    Dawn H_5

    4

    March 7, 2022

    I am a past client of this provider

    They made it positive by having someone here to help with housework. They helped with the stress levels. I was on the list for a while and they had to have a caregiver remind them that I was waiting. I felt like I was waiting forever for the services.

    Roxanne K

    5

    February 14, 2022

    I am a current client of this provider

    It makes my mom feel much safer. She has someone that can help her bathe and stuff like that. They've done exactly what my mother has asked them to do, and we haven't had any issues at all with them. We started with only about 4 hours a week, but we cut back because my mom felt like she didn't need that much, and they were flexible about it.

    Kraig B

    5

    February 14, 2022

    I am a current client of this provider

    They have helped the most with the scheduling of care. They have been very good about dealing with the early adjustments needed.

    Michael W_28

    5

    February 4, 2022

    I am a current client of this provider

    They have done everything we ask them to. They are professional, friendly, on time, and thoughtful.

    Elizabeth M_15

    4

    February 2, 2022

    I am a current client of this provider

    The caregivers can be more proactive. I hate having to ask them to do things but sometimes, things need to be done that the caregiver's aren't doing. I wish that the caregivers could ask me when they come if there's anything I need. The caregivers are usually positive and upbeat. I feel that they have a warm nature, which I really like.

    Connie S_7

    5

    January 14, 2022

    I am a past client of this provider

    I really liked Brightstar, it was just that they could not provide everything that we needed. They had wonderful caregivers that they sent us. They were very kind and respectful and willing to do anything to help him.

    Maria K_3

    5

    December 3, 2021

    I am a current client of this provider

    What I find very nice is that they're really helpful in agreeing with the conditions under which my mom will agree to get out of the house. Getting out of the house has made a difference in her day-to-day life. I appreciate what they've been doing. We live in an older home and my mother and I have about 40 years of ancestral brick a brack, so they're very gentle and very good with all our things, and they vacuum well. They're very thorough and handy about doing things for us as far as errands are concerned. We're very appreciative of being able to get errands done through the use of the caregivers' cars.

    Steven S_10

    5

    October 21, 2021

    I am a current client of this provider

    It freed me up, because the reason we got this was because I had knee surgery and couldn't help my wife. I like that the lady who came to the house was on time all the time. She did a good job with my wife.

    June B_8

    4

    October 5, 2021

    I am a current client of this provider

    I have only been with them a short time. It has been a positive experience. I like that my husband can have some free time.

    Patricia "Pat" S_2

    5

    September 23, 2021

    I am a current client of this provider

    They help me cook. I like that the caregivers know what to do.

    Laurie G_7

    4

    September 17, 2021

    I am a current client of this provider

    I live very near my mother and I could have gone to live with her to take care of her but I didn't feel like that was the best option. We just need someone to help us. They have gotten out the kinks. They are thoughtful about how they communicate. Overall, I believe they are trying to do a good job.

    Mohamed O_1

    5

    September 3, 2021

    I am a past client of this provider

    Their care really improved my quality of life by a lot. They gave possible care and were transparent and kind.

    Abbie G

    5

    August 26, 2021

    I am a current client of this provider

    They have helped to provide service to give her more independence in a way that is not invasive. They are reliable and consistent.

    Angie R_1

    5

    August 23, 2021

    I am a current client of this provider

    They do a great job and help entertain my mom. I like how they are very accommodating for our schedule and the people are great and very easy to work with.

    Marilyn D_7

    4

    August 5, 2021

    I am a current client of this provider

    She is able to do things that I can't do and she keeps me organized. The person who comes has a good attitude and listens to my needs.

    Gregory S_2

    5

    July 19, 2021

    I am a current client of this provider

    Even if they have to send out new caregivers, they are great. I like that they keep in contact with me all the time.

    Teresa G_5

    4

    July 19, 2021

    I am a past client of this provider

    They were able to be there so I could take care of myself. They could improve their availability during evening hours.

    Jean T_4

    5

    July 8, 2021

    I am a current client of this provider

    The agency has provided good caregivers and good services. I'm happy with the agency and have not had any problems with them.

    Marilyn P_4

    5

    June 10, 2021

    I am a current client of this provider

    I just have them once a week. I have her come in to help me with my shower. They are very down-to-earth. They have wonderful people at work for them.

    Fred K_4

    5

    May 10, 2021

    I am a past client of this provider

    They made me more mobile. My balance and ability to walk is better. They provide quality care and have professional staff. They built a positive change for me.

    Joe E_2

    2

    April 16, 2021

    I am a current client of this provider

    There have been problems that have come up that has caused me stress. I would like for them to improve the personnel they send out.

    Shirley S_23

    5

    April 7, 2021

    I am a past client of this provider

    She did the laundry and she knew what to do for me. They let me know when my caregiver was coming, and they kept me with the same caregiver.

    Anonymous_4610

    3

    March 24, 2021

    I am a current client of this provider

    There would times where the caregiver would just leave me or she would not help me get out of the car. The caregiver that came would look at the clock and just want to go home.

    Clifford L

    4

    February 12, 2021

    I am a current client of this provider

    Getting me to places like grocery shopping is important because I don't drive. I have been using the city bus, but I cringe to use the city bus because the people may or may not have covid. They have been excellent with everything. This morning I had my second shot for the vaccine and he picked me up and brought me back home.

    Vicky B_1

    5

    February 12, 2021

    I am a past client of this provider

    The people were there to make sure my father was not alone. They are very responsive to our needs.

    Joyce H_15

    5

    February 3, 2021

    I am a current client of this provider

    They clean things for me when I need them. I have had to send them off for groceries and had them help with the laundry and beds. They are very helpful, the girls that we have now are on time.

    Anne T_6

    5

    February 3, 2021

    I am a past client of this provider

    They treated my mother with respect and they liked her. The staff is extremely nice and courteous.

    Robert C_50

    5

    January 21, 2021

    I am a current client of this provider

    I like that they can come to my house to help me. I like the nurse that they've sent to me.

    Dennis B_2

    5

    January 19, 2021

    I am a current client of this provider

    They check his blood pressure. They are consistently. I don't have to worry about someone not showing up.

    Russella R

    5

    January 13, 2021

    I am a current client of this provider

    Right now, it's making my life easier because I'm sick. They help me with whatever I need help on.

    Patricia "Pat" G_1

    5

    January 6, 2021

    I am a current client of this provider

    They make sure that I am comfortable. I like the caregiver that comes in and gives me a bath.

    Rich B

    5

    December 7, 2020

    I am a current client of this provider

    We have been far more comfortable with BrightStar. They had a very good response time. They always had someone there when it was needed.

    Joseph H_9

    5

    December 3, 2020

    I am a current client of this provider

    She is always here when I stumble and fall. Then she picked me up. I liked the way they are available 24 hours to help me out whenever I need it.

    Ray H_3

    5

    December 2, 2020

    I am a current client of this provider

    I can go to work. I like the quality of care. The personnel that are staying with my wife do a fabulous job.

    Gilbert M_1

    5

    November 23, 2020

    I am a current client of this provider

    They relieve me of an awful job I don't like, what they do is outstanding, I can ask for different things. They are always here and are very dependable.

    Robin S_1

    5

    November 17, 2020

    I am a current client of this provider

    The services help me immensely. I am in a wheelchair and so there are things that I am not able to do. The agency is always very polite. I have never seen someone who isn't.

    Danny E

    5

    November 17, 2020

    I am a current client of this provider

    If it was not for them I could not do it. They help me with things that I cannot do. They have done everything for me. I could not ask for anything better. They will talk to you.

    Odell A

    5

    November 6, 2020

    I am a past client of this provider

    The caregivers wanted to make sure she was safe. They would clean the house clean and keep her company. This agency is true to their word. They have great staff here.

    Sharon _7

    5

    November 6, 2020

    I am a current client of this provider

    It gives me peace of mind knowing that my father's home is going to be kept up. They have done a good job and they handle older people very well.

    Anonymous_3336

    5

    October 15, 2020

    I am a current client of this provider

    Not everyone can handle the client, but the people who take care of him know how to handle him. The caregivers I work with are very good.

    Louis "Bud" H

    5

    October 13, 2020

    I am a current client of this provider

    I wouldn't be able to get dressed. I'd be walking around with no shoes on. They're always dressed up nice. They're all good.

    Timothy L_1

    5

    October 12, 2020

    I am a current client of this provider

    The most helpful part of the services is the general care. The cleaning and being attentive to my needs. I have had three different caregivers come in and they were all professional.

    Cyril A

    5

    September 28, 2020

    I am a current client of this provider

    The caregivers help me with all my chores. They are always on time.

    Rhonda M_4

    5

    September 9, 2020

    I am a current client of this provider

    She helped him to get ready in the morning. They are flexible with my schedule.

    Mary P_28

    5

    July 21, 2020

    I am a current client of this provider

    They're here when I need them. They keep things picked up for me. They could clean a bit better instead of just going over things here and there.

    Jennifer S_6

    5

    July 21, 2020

    I am a current client of this provider

    The agency provides the ability to keep my mother at home and not in a nursing home. I appreciate the level of personal care that my mother receives and how well the agency communicates.

    Alice H_1

    5

    July 14, 2020

    I am a past client of this provider

    They were always very upbeat and talked to him and explained things to me. They knew what was best, or they found out from their superior. I really trusted them. I would recommend them to anyone that needed them.

    Herbert "Herb" H

    5

    July 14, 2020

    I am a current client of this provider

    They are always on time, even with bad weather, and they will notify me if they will be arriving late or anything. They have had a major impact on me with the amount of care they give me. They have improved my condition a lot. Their people are all knowledgeable and trained on what to do. They have good people skills and good personalities. They are very observant in what they are doing. They follow directions on my needs and they are able to meet them.

    Steve G_7

    5

    June 24, 2020

    I am a current client of this provider

    It allows me to go out and do things outside that I normally wouldn't be able to do. I think they're dependable. We didn't have a good experience at the other place we used to live so I'm happy that we can depend on BrightStar Care.

    Jean Marie S

    5

    June 24, 2020

    I am a current client of this provider

    They come here to talk to me and help me with things. It has helped my mental health. I like the personal touch of them getting to know me and my needs.

    Sally S_1

    5

    June 10, 2020

    I am a past client of this provider

    It definitely made a difference. They'd walk in with a smile and were very caring. They were generally acting as they belonged here. They were professional. The nurse was here when I needed her. All the workers we had were outstanding. They dressed well and always washed their hands.

    Teresa F_5

    5

    May 9, 2020

    I am a past client of this provider

    He enjoyed the caregiver. He had things in common with her. We just needed companionship. They've been easy to work with. We've been home so we're not using the services right now. They're understanding about that.

    Nancy E_7

    4

    May 9, 2020

    I am a past client of this provider

    I was just running to answer phones and doors and set up appointments. It was very exhausting for me, but I can't blame them. It was not their fault, but there was nothing that they could actually do. The person that came to help with bathing helped me a lot. There may be a few glitches, but they were helpful in every way that they could be.

    Patty K_2

    5

    April 22, 2020

    I am a current client of this provider

    They help him stay in the home. They are very good about calling me with questions. They inform me of things my dad might need.

    John T_13

    4

    March 12, 2020

    I am a current client of this provider

    They have a cheery nature. I like their overall services. I like their professionalism. They are doing what they're supposed to do.

    Dave G_2

    5

    March 11, 2020

    I am a current client of this provider

    She really helped my wife, who has dementia, to a great deal. She was very pleasant. They have been really dependable.

    Ardell D

    4

    February 10, 2020

    I am a current client of this provider

    They've just been there to help me. I've had some caregivers that I didn't like.

    Pamela C_9

    5

    February 7, 2020

    I am a current client of this provider

    My loved one requires a whole lot of care. They help with bathing and household chores. They are caring. They are on time. They are contentious. They are a great group of ladies.

    Clifford H_2

    4

    January 16, 2020

    I am a current client of this provider

    They do things that we can't do, like walking steps I can't take, cleaning, making the bed, vacuuming, and scrubbing the floors. I like how the caregivers do whatever we ask them to do.

    Merle G

    5

    January 16, 2020

    I am a past client of this provider

    They always responded quickly when I needed somebody right away. I liked the people that they sent out. They sent people right away when I needed them. All the different people helping me were excellent.

    Jeannette B

    5

    December 9, 2019

    I am a current client of this provider

    It gets me out of the house, which I desperately need at times, and that's the best impact. It keeps my loved one safe when I am gone. They are always very helpful in getting help for me, and the people are usually really nice.

    Annie R

    5

    November 19, 2019

    I am a current client of this provider

    She lives with my 91-year-old grandmother who can't take her to the places. I work 5 days a week, and taking her to her appointments is necessary. We did have one incident, so that is sticking in my head.

    Kay B_4

    5

    November 15, 2019

    I am a current client of this provider

    I don't have to make the trip to take care of my mom when my stepdad is gone. We wanted to have the same people coming all the time, and we are having a hard time getting that.

    Henry H_1

    5

    November 8, 2019

    I am a current client of this provider

    It has been fairly helpful. They help with bathing. They are outstanding. The girls are nice and friendly.

    Lyle A_1

    5

    November 8, 2019

    I am a current client of this provider

    I am able to go to work, and I don't have to be home with my loved one all day long. Their communication has been really good. They have supplied the care that we requested.

    Linda A_11

    5

    October 23, 2019

    I am a past client of this provider

    I always felt good when they came in and left. They help me have a positive outlook. I like that she was always on time, and she knew what she was doing.

    Anonymous_2659

    5

    October 23, 2019

    I am a current client of this provider

    I don't need a lot of help, but they come and see me, and if I need a car, they transport me. They come, help, and are very pleasant.

    Charles H_8

    5

    October 8, 2019

    I am a current client of this provider

    They take care of everything. They wash my clothes, help me dress, and wash the dishes. They follow through and bring in good caregivers.

    Andy R_1

    5

    September 4, 2019

    I am a current client of this provider

    I don't have to walk as much when she takes me to the festivals or the grocery store. I like that she drives me to Home Depot and Walmart.

    Allan W

    4

    September 4, 2019

    I am a current client of this provider

    They make my life easier by cleaning. I'm 77, so it's hard for me to clean after an injury. I can't bend over. I never know who I'm going to get. Some are better than others.

    Marlowe W

    5

    September 4, 2019

    I am a current client of this provider

    They help me with everything without any argument. They are very accommodating. I like that they are cheerful and willing to help. They are wonderful and don't give me an argument.

    Inez R

    5

    August 2, 2019

    I am a current client of this provider

    I look forward to her coming because I know I will be able to see a human being. I have children living here in town, and they are so busy that I don't get to see them. The caregivers I have had have been very kind and caring people.

    Harland V

    4

    July 24, 2019

    I am a past client of this provider

    They did have some students who were in physical therapy and nursing who could have taken over to do what needed to be done. They could have been more consistent in the people that they sent.

    Norman T_3

    5

    July 24, 2019

    I am a current client of this provider

    They help with the morning hours. They help her get up and get breakfast. They are timely. They are good people.

    Rita G_1

    5

    July 17, 2019

    I am a current client of this provider

    It's very beneficial for our lifestyle here. They do whatever I ask them to do, and they never question me. The come up with ideas, and they are very helpful. I like the people who come in and care for me.

    Anonymous_2140

    4

    July 2, 2019

    I am a past client of this provider

    It was not that long of care to know for sure know how the care affected my loved one. BrightStar Care showed up on time, and they were nice. BrightStar Care's administration was nice.

    Becky K_2

    4

    June 24, 2019

    I am a current client of this provider

    They can communicate better about hours. I want them to contact us when they make scheduling changes. They need to follow the care plan more accurately and have better documentation. I would like the communication to be improved by the agency. I would like the documentation to be truthful. They can also be better with scheduling.

    Norman P

    5

    June 7, 2019

    I am a current client of this provider

    We couldn't get along without them. They give my loved one comfort of knowing he's safe while he's showering. They take the garbage out to the curb for me, and that's so awesome, especially in the winter. They are reliable. If I need a different time, they're willing to try and work it out. We like that we get somebody scheduled and we can count on them for a while. We like to have men, and Sam was great.

    Raymond B_1

    5

    May 22, 2019

    I am a current client of this provider

    They shower him and treat him with very good care. They are very concerned. I like their follow through, friendliness, and caring.

    Margo S_1

    4

    May 22, 2019

    I am a current client of this provider

    It eliminates some of my duties that I do for my loved one. I would like to see availability of the agency.

    Anonymous_39

    5

    May 2, 2019

    I am a past client of this provider

    It depended on the caregiver. One of them was excellent and I felt I could trust them when they were there. Others weren't bad, but I wasn't as confident in them. They worked very hard to develop some consistency in my dad's care and to have the same caregiver there for as many hours as possible. My dad trusted and appreciated them. They worked with us in the beginning when that was not the case.

    Donald T_12

    5

    April 3, 2019

    I am a current client of this provider

    When I had to take him to the clinic the caregiver caught him when he stumbled and drove my car so I didn't have to drive. The two caregivers they have sent are marvelous with my husband.

    Anonymous_1838

    4

    April 2, 2019

    I am a current client of this provider

    They need to get to know my loved one better, work to spend the time more effectively, and get my loved one engaged. I think they need more personalized care for my loved one.

    Dannica E

    5

    March 20, 2019

    I am a current client of this provider

    We have had issues with our delivery service and it didn't make it to their house, and the nurse personally drove here and picked it up and delivered it. I work closely with a nurse and she is willing to go above and beyond for any of our patient's needs, and their values and missions align with ours.

    Inese E

    5

    March 20, 2019

    I am a current client of this provider

    They keep my loved one entertained and help her feel like she's in the world. The caregivers that come seem very nice. They let me know of schedule changes. They seem very competent.

    Victoria "

    4

    March 19, 2019

    I am a current client of this provider

    They help with shopping, cleaning, and laundry. They are willing to pitch in and find things to keep themselves busy.

    Michael W

    5

    March 13, 2019

    I am a current client of this provider

    She talks to me and plays cards if we have extra time. She is really nice and takes care of whatever extra things I need. I am very satisfied. I have had the gal for a year and she is like my friend. She does everything for me. I work around her college schedule.

    Evelyne G

    5

    March 2, 2019

    I am a current client of this provider

    It helps me with services I cannot do myself. My caregiver is a lovely girl and helps me so much. I like my caregiver that assists me. I am very happy with her.

    Kate _1

    5

    February 15, 2019

    I am a current client of this provider

    They help by being dependable with personal care and home care. I like the people that they hire. They are reliable and dependable.

    Rudolph B

    5

    January 17, 2019

    I am a past client of this provider

    They helped me in and out of the shower and brightened up my day. They were really friendly, polite, and helpful.

    Caryn G_1

    5

    January 4, 2019

    I am a current client of this provider

    I really depend on them. They help me get dressed and help me around the house. I have not had any problems with them. They are easygoing and responsible.

    John N_1

    5

    December 20, 2018

    I am a current client of this provider

    By them picking up the pieces that I am not able to do has made a difference in my attitude, and that has been a huge help as far as being able to do household things. I am working with BrightStar Care through the VA. When Jack went through rehab, BrightStar Care had all the services that were needed. They are better than the other companies.

    Victoria W

    4

    November 22, 2018

    I am a current client of this provider

    It's really a matter of being able to rely that someone will be coming without getting communication from the office. I guess I feel like the communication has gotten better, but is not great. We don't know who is coming when.

    Jane G_3

    5

    October 29, 2018

    I am a past client of this provider

    They gave me peace of mind knowing that he wasn't home alone. The caregiving staff was very nice.

    Katherine "Kay" C

    5

    October 22, 2018

    I am a current client of this provider

    She is doing work that my family would have done. This frees up family time. She is very pleasant agreeable, helpful, neat, clean, and intelligent.

    Jon B_1

    5

    October 22, 2018

    I am a current client of this provider

    He is starting to rebound from his prior clinical situation. I think they are doing a good job at being consistent.

    Wayne M_6

    5

    October 18, 2018

    I am a current client of this provider

    They help me exercise my legs and come up with ideas so I can exercise on my own. They're good workers, knowledgeable, and very helpful.

    Steve M_1

    5

    September 30, 2018

    I am a current client of this provider

    They keep my mother's brain stimulated in a home environment where she has very little stimulation. They are reliable.

    Norah L

    5

    September 10, 2018

    I am a current client of this provider

    The provider provides child care for my daughter. I can contact them on short notice and count on them. I like that I can have care on short notice.

    Ronald P

    4

    August 22, 2018

    I am a current client of this provider

    I don't think there is anything more that they can do right now. That might come later. I like them because the person that we have is very informative and does her job.

    Art R

    5

    August 2, 2018

    I am a current client of this provider

    They do whatever is necessary to make him comfortable and they listen to him. They know my dad from previous situations, so it has been comforting. The staff has been very responsive and compassionate. The helpers who come out and do the service are extremely sensitive, kind, and genuine.

    Anonymous

    4

    July 24, 2018

    I am a current client of this provider

    They help by being here and by helping me and my spouse do chores. I enjoy their punctuality.

    Donald D

    5

    July 3, 2018

    I am a current client of this provider

    They are willing to help out if I need anything done and they have a very willing attitude. They are always able to provide staff, which is important, because many agencies can't do that. They are very accommodating.

    Robert S_23

    5

    June 25, 2018

    I am a current client of this provider

    They attend to my loved one while I'm working, but I would like them to increase the hours on Fridays. They are caring, knowledgeable, and if there are any issues, they will call.

    Martha S

    5

    June 12, 2018

    I am a current client of this provider

    I like that they show up and do what has to be done. They've just been excellent. They're on time, and they know what they're doing. They're just very good.

    Robert R_15

    5

    May 22, 2018

    I am a current client of this provider

    They are able to give me the services that I need. They are very efficient and friendly. They seem to be capable.

    Roy B

    5

    May 16, 2018

    I am a current client of this provider

    I have difficulty meeting the physical demands for caring for my husband, so they allow me to keep him in our home. The people generally show up on time and they've been well trained. They're kind and respectful to my husband.

    Greg "Toad" J

    4

    May 10, 2018

    I am a current client of this provider

    It allows me to go and do things I need to do without me worrying about my loved one. They need to change how they do their billing. I have a withdrawal that they take out of my checking account. They do that before I get an invoice. They need to have their caregivers meet me before they do the caregiving for my loved one.

    Tim J

    5

    May 2, 2018

    I am a past client of this provider

    When the manager came out, she was easy to talk to and I could tell that my mother liked her. Everyone they've sent have been helpful. The people that came to take care of my mom always came on time and were always able to take her to her appointments on time.

    Jeanne F

    5

    April 20, 2018

    I am a past client of this provider

    They're very qualified, and they were just great. I can't say anything bad about them. They bathed my husband for me.

    Don V

    5

    April 12, 2018

    I am a past client of this provider

    I think they do alright. I liked the initial time when they came in here and told me what they do and how they do it. The people they had were okay, I just didn't like the billing. They're a good company because they came in and did their job for my wife. Their structure seems to be okay. They did the job I needed for my wife. What I wanted them for was to be with her and follow her when she needed to get up and go to the bathroom and stuff like that.

    Mabel G

    5

    April 3, 2018

    I am a current client of this provider

    I am very satisfied with the quality of care. The companionship helps my loved one the most. It helps get her mind off of things.

    David V

    4

    March 30, 2018

    I am a past client of this provider

    It was fine. I was just able to take care of myself. I didn't realize how rapidly I would improve after brain surgery. I was in better physical shape than I thought I would be so there was nothing they could have done.

    Anonymous

    4

    March 13, 2018

    I am a past client of this provider

    BrightStar Care is pretty amazing. I had some pleasant experiences and everyone was kind.

    Stephen S_10

    4

    January 12, 2018

    I am a past client of this provider

    They provided a good service. I appreciated having someone with training look at the wound and help with the care even though it was something I could do on my own.

    Robert "Bob" M

    5

    December 2, 2017

    I am a current client of this provider

    BrightStar Care is honest with their clients about what they will do. BrightStar Care helps me with dishes and helping me get dressed.

    Alice G

    2

    December 2, 2017

    I am a current client of this provider

    BrightStar Care has not provided us with a caregiver that matches better to our needs. The services have affected me because I cannot leave the house due to the caregiver's punctuality.

    MaryAnn M_1

    5

    December 2, 2017

    I am a current client of this provider

    BrightStar Care provides very good helpers for someone that has health problems, they are helpful, and they are knowledgeable. The services from BrightStar Care have helped me a lot, but it does take a while to train new caregivers.

    Dorothy G_2

    5

    November 2, 2017

    I am a current client of this provider

    I am happy with BrightStar Care. I like all of the caregivers, they are all professionals.

    Richard L_2

    4

    October 26, 2017

    I am a past client of this provider

    I'm not sure what the instructions to the CNA's are, some caregivers couldn't sit still, but some were comfortable sitting still. I don't think what's required of them is clear. The services made life easier because turning my loved one, and doing different dressings was hard. They had the skill to help him more than I could.

    Ted E_1

    2

    October 11, 2017

    I am a past client of this provider

    BrightStar Care needs a philosophical change on how they do business. BrightStar Care had great caregivers that did a professional job.

    Sara W_1

    5

    October 4, 2017

    I am a current client of this provider

    I like how BrightStar Care's caregiver does what I say and shows up on time.

    Mary S_2

    5

    October 3, 2017

    I am a current client of this provider

    My caregiver is doing great job, and is very accommodating and meets my needs. Its really nice having caregivers help with daily chores and medical help.

    Judith "Judy" D

    5

    September 23, 2017

    I am a current client of this provider

    I would tell a friend that BrightStar Care is very helpful, on time, does a good job, and has very nice people. BrightStar Care helps me because they take me to my appointments, wait for me, and take me grocery shopping. I want to adopt my caregivers because they are so sweet.

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    About BrightStar Care LaCrosse in Onalaska, Wisconsin

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