BrightStar Care West Bend

Offers Home Care

76 Reviews
Call (800) 973-1841
BrightStar Care West Bend (800) 973-1841
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Reviews of BrightStar Care West Bend

76 Reviews Write a review

Home Care Reviews for BrightStar Care West Bend

October 08, 2020

By Jean R_6

I am a past client of this provider

They did a good job of taking care of her. Most of the caregivers were excellent.

September 09, 2020

By Anonymous_4058

I am a current client of this provider

She is able to help my father-in-law bathe. I do not have any issues with the nurses. My in laws have expressed that they enjoy the nurse who comes.

September 09, 2020

By Donald G_2

I am a current client of this provider

Mike has all his needs met, and they do extra for him This agency is effective and dependable.

August 24, 2020

By Shar B

I am a past client of this provider

They took care of her physical need and also her mental. She was a shut in, and they were able to connect with her. They are competent. When I had a situation where I needed to switch caregivers, and they took care of it quickly.

August 18, 2020

By Greg H_12

I am a past client of this provider

It made my job easier so I didn't have to worry. They were very flexible with their scheduling. My mom's location was right at the edge and it was no problem for them to come out.

August 10, 2020

By Brian S_8

I am a current client of this provider

The agency helps me out with my daily chores and helps me with my organization. The agency is always available and they take me out places. They have some guys that help me with everyday stuff.

July 23, 2020

By Harry I_1

I am a current client of this provider

I am a spinal cord patient so I cannot do much. It is the agency I have had since the beginning.

July 10, 2020

By Charlotte G

I am a current client of this provider

They have given me ease of access to the medication I need. I like their friendly service. They are available to accommodate my schedule.

June 24, 2020

By Kathy B_18

I am a current client of this provider

He's 94 and so it's taken the burden off of the family for the time they've been there. They're very thorough.

June 19, 2020

By James S_18

I am a current client of this provider

I really depend on them. They're very compassionate. I like that they're very caring.

June 08, 2020

By Diane W_16

I am a current client of this provider

I like the way the caregivers function. They provide her with the care she needs, but also go out of their way to do extra things for her. I like the caregivers they send me.

May 20, 2020

By Jeffrey W_2

I am a current client of this provider

They were going to try and get my husband a couple more hours of treatment. I would tell a friend that they are really good.

April 21, 2020

By Bob-Mary R

I am a current client of this provider

They did very well when they come once a week. They are friendly and do a good job. They are efficient.

April 13, 2020

By Brenda J_3

I am a current client of this provider

They wipe up the kitchen floor for me. I like that they care if something goes wrong.

April 08, 2020

By Nina W_3

I am a current client of this provider

They take care of my aunt making it so that I do not have to be there. I like the quality of the caregivers they send.

March 06, 2020

By Brenda R_2

I am a current client of this provider

They have not replaced a couple of employees and they are having problems finding people. They get the schedule together and everyone who is here knows Craig, but we just got a new aide because one we had is not going to work anymore, so there is just not enough staffing or caregivers. They take the time to make sure that new employees are trained correctly.

March 06, 2020

By Richard T_9

I am a current client of this provider

They are very complete and helpful in the knowledge that they have for doing my care. They are very knowledgeable and helpful in my care.

March 06, 2020

By Alison W_1

I am a past client of this provider

They helped him most with companionship. They are very thorough and they follow through.

February 12, 2020

By Phyllis W_3

I am a current client of this provider

We both use walkers and when they pick us up, they put the walkers in the trunk. When we arrive at our destination, they take the walkers out and bring them to us. I do recommend them. The caregivers are on time and are good drivers.

February 07, 2020

By Louise S_7

I am a current client of this provider

They do whatever I want them to do. They are all I need.

January 22, 2020

By Jacob H_1

I am a current client of this provider

They fill my pill box for me, which is a big thing for me, because I can't concentrate on that at this point in life. They're congenial and do what I ask.

January 20, 2020

By Nancy L

I am a current client of this provider

It's very valuable, because I live here alone. There are little things they do for me around the house. I like the girls that come to my home.

January 13, 2020

By Dennis G_9

I am a current client of this provider

I have had excellent care. They have excellent workmanship and services. I really like the personnel that they send.

November 14, 2019

By Darlene S_5

I am a past client of this provider

I didn't appreciate someone new coming every day, so I didn't get to know anyone. There was someone here every day.

November 11, 2019

By Janet O_1

I am a current client of this provider

She changes my bag, and she does any other job I ask her to do. They are wonderful, and I just love the nurse. She is a wonderful nurse.

October 23, 2019

By Tina M_3

I am a current client of this provider

It helps our family to be able to function on a daily basis. My husband and I have to work full time, so them providing him with the services helps our family in many ways. They provide good care, and they are able to accommodate what we need with the days and times. The nurses are trained very well.

October 11, 2019

By Kevin T_1

I am a current client of this provider

It is really helpful because it is nursing care. They have been really good with everything. The nurse does the whole infusion process.

October 08, 2019

By Deanna L

I am a current client of this provider

With them, twice a week, I get to leave the house. It all depends on the caregiver, and we really like the caregiver we have. The agency almost does not matter.

September 10, 2019

By Robert H_26

I am a current client of this provider

They are doing the best they can. My dad likes the caregiver.

September 10, 2019

By Anonymous_2516

I am a current client of this provider

The impact is out of my control. My mom loves company, so it has been enjoyable overall. The caregivers could have a better understanding of my mom's care plan and what she needs on a weekly basis. I would say the initial caregiver was phenomenal, but the care plan has fallen short of the expectations several times. There is not even a full day's worth of meals. There are tasks that have not happened.

August 19, 2019

By Anonymous_2372

I am a current client of this provider

She didn't check my vitals at all, and the wrapping was pretty loose. The lady on the weekends did just about everything wrong. She did things to the wound that you are just not supposed to do.

August 19, 2019

By Anonymous_2295

I am a current client of this provider

I do everything myself with him, so having an extra hand is a relief for me. The services are good. They are very caring towards my loved one.

August 19, 2019

By Thomas W_5

I am a past client of this provider

The personnel they had working for them did a beautiful job in taking care of my house. I guess they need more people.

August 13, 2019

By Wayne B

I am a current client of this provider

They will answer my questions and give advice. They have good care and expertise.

June 21, 2019

By Maudie L

I am a current client of this provider

I think they could train their staff to not be so argumentative. If I want to do something, they decide that they want to do it their way. They're on time, and they're courteous to provide service for me to cover my needs.

June 14, 2019

By Geraldine C

I am a current client of this provider

They forget to call me, but other than that everything is great. The communication could be better. I like the girls that they give me because they know that I'm a particular old lady.

May 13, 2019

By Gary P_4

I am a past client of this provider

They got him used to home care and balanced his independence, but still made sure that he was safe. They have very good care, and they helped diagnose additional health concerns that he had.

April 23, 2019

By Joy B_2

I am a current client of this provider

We know that she's safe with her, and we can have a bit of relief and time to ourselves. The people are very personable, helpful, and well trained. Whatever we ask of them, they get it done.

April 08, 2019

By Christa W

I am a current client of this provider

They have given me a break. I would like to see better pay for the workers.

March 20, 2019

By Anonymous_1637

I am a current client of this provider

I only have them for a little while now. I am dependent on them if I have to go for a transfusion or something like that. I am going through a difficult medical issue and trying my best to care for my loved one as well. There isn't anything they can do to make my life any easier, it is just a different life. I think they need to improve the training for their caregivers. It feels like they send people who aren't familiar with what they are supposed to do. I think that they took advantage of my experience.

March 07, 2019

By Molly N

I am a current client of this provider

I have not been to see my aunt for two weeks, but when I was there, one of the caregivers followed me around and just stood there. She seemed like she didn't know what to do. I called because I didn't think one of the women was the right fit for my aunt, and no one ever got back to me.

February 22, 2019

By Marilyn _2

I am a current client of this provider

They prevent me from moving down from another state to care for my mom. They also provide services that I cannot do. I like that they are locally owned and that the quality of the caregivers is wonderful. They do a good job matching caregivers with clients.

January 14, 2019

By John N_12

I am a current client of this provider

They are extremely friendly, do a lot of work around the house, and ask me what I need. When I can't think of anything, she finds something to do. They send us people who question us, that make sense, and that help us. One of the caregivers is willing to do just about anything for me.

December 17, 2018

By Christine W_5

I am a past client of this provider

First off, they should show up on time for their shift. They should have a replacement if no one is coming. They told me that they were only here to keep my mother company. I would never recommend them. Within the second week, they never showed up and they didn't have any replacements.

October 29, 2018

By Frank J_2

I am a past client of this provider

They were knowledgeable, and they helped me heal sooner then expected. They were amazing and did what I needed.

August 30, 2018

By Ruth P

I am a current client of this provider

They help most in being able to help my mom be self-sufficient and stay in her home. They seem to give really good care and they are very attentive.

August 24, 2018

By JoAnn B_2

I am a current client of this provider

They're great. They do anything that I ask. I'm 88 and I have poor mobility. I happen to like the person that I have. She's very kind and personable.

July 30, 2018

By Dale J

I am a current client of this provider

They do my laundry for me, and if I ask them to do something for me, they do it. It's the best care I have had. I got an awesome nurse. They are always on time, they care about my needs, and they spend time with me.

July 23, 2018

By Joanna C

I am a current client of this provider

It's the difference between functioning and not functioning for me. Increase the quantity of quality employees.

July 11, 2018

By Anonymous

I am a current client of this provider

They've helped the most with my organization. I'm not able to get along very well and I just kind of tend to sit things down. They come to put things away. I haven't had any negative experiences.

July 11, 2018

By Zara S

I am a current client of this provider

They could have more caregivers available in case something happens and the scheduled caregiver is not able to come. I've had to miss meetings before because no one else was able to come. They could provide more caregivers.

June 22, 2018

By Shelli D

I am a current client of this provider

It worked out very well because they worked with me on my schedule. They accommodated me very well. They are very friendly, very accommodating, and more than happy to assist.

June 18, 2018

By William _4

I am a current client of this provider

They help me because I can't be there to help my dad everyday. They are true to their work and they are dependable.

April 24, 2018

By David (

I am a current client of this provider

I do like that they are local and they haven't cancelled yet for not being able to fill the schedule. It is outstanding. It allows me to get out of the house and do things for myself.

April 24, 2018

By Joan K

I am a current client of this provider

I've had a lot of experience with different caregivers and I am very satisfied. It is pretty nice the way she does some cleaning for me. It helps me a lot.

April 18, 2018

By Earnestine B

I am a current client of this provider

So far, they send nice people but last Friday they sent a girl who my wife didn't like because she didn't know my wife's problems. They give her a shower, make her bed, clean her room, and also clean the bathroom.

April 06, 2018

By Maureen

I am a past client of this provider

They were quick to respond. I think that they did a fine job, and I appreciate what they did for my mother-in-law. The communication could have been a little bit better. My mother-in-law's oxygen was not working, and we had a note on the refrigerator on how to contact us if something happened. The staff member who was there contacted hospice about the problem but not us family members. She didn't contact BrightStar Care either, so they did not notify me of the event. My mother-in-law went without oxygen for several hours even though they were there. We didn't find out about it until the next day.

April 06, 2018

By Gloria W

I am a past client of this provider

They were a good service. I was happy with the caregiver. I had a regular nurse, and I liked that. I liked the regularity of the service. I was able to do it in my home. I didn't have to leave to go to the hospital to have the treatments done.

March 28, 2018

By William S

I am a current client of this provider

They have good communication from the caregiver that provide the care to the family. We needed increased care from weekly to daily so they have responded very quickly.

March 21, 2018

By Craig P

I am a current client of this provider

We did have a different agency before who was not dependable. BrightStar Care is dependable, and I do not have to worry about if they are going to show up when I leave for work. Them just being here helps. They shower him and get him ready for the day.

December 06, 2017

By Gladys E

I am a current client of this provider

I would not recommend BrightStar Care because they got rid of my caregiver and didn't tell me, so I sat around for four weeks and didn't get any laundry done. They sent me another caregiver and they didn't tell me who she was or when she was coming. BrightStar Care hardly helps me at all. All BrightStar Care does is one load of laundry for two hours. The county who is paying for it won't give me any more time.

December 06, 2017

By John B

I am a current client of this provider

BrightStar Care has friendly and trustworthy people. BrightStar Care is able to do things for my mother and keeps her company when I am not around.

November 15, 2017

By Bobbie F

I am a current client of this provider

BrightStar Care has marvelous caregivers. I don't have to bend down and do things. The caregiver cleans really well.

November 10, 2017

By Marian S

I am a past client of this provider

BrightStar Care was very accommodating and kept me informed. BrightStar Care was very accommodating to make sure that I could afford it.

November 07, 2017

By Delores P_1

I am a current client of this provider

BrightStar Care is awesome. They are very caring and concerned about the people they care for. BrightStar Care makes my life easier by being very accommodating.

October 20, 2017

By Michael B_2

I am a current client of this provider

I would refer BrightStar Care to others because they've been very good to us. They make my husband feel like he's important, and the caregivers have a good attitude. The services being provided by BrightStar Care have removed a burden off of my shoulders. The caregivers come and take charge of my husband's care.

September 27, 2017

By Heidi H

I am a current client of this provider

I was pleased with their professionalism and compassion. They have very nice caregivers. The caregivers did a great job with my loved one by doing all the things he needed help with throughout the day.

September 21, 2017

By Patti M

I am a current client of this provider

BrightStar Care is easy to work with, it is easy to schedule with them, our plans change quickly, and so they are very flexible with our schedule changes. BrightStar Care entertains my loved one and provides him mental stimulation.

May 15, 2014

By POA78

I am a current client of this provider

My parents have used BrightStar of WB in the past for nursing care and currently for companion care. Both times service was begun efficiently and effectively. The providers have always been very friendly, helpful and professional. I do not hesitate to recommend this franchise to anyone.
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About BrightStar Care West Bend

Local BrightStar owners, Rick and Diane Lincoln, are proud to provide homecare services of the highest quality. While raising their children, they were also caring for Diane's grandmother. They experienced the frustration of finding the help their grandmother needed to stay independent. They have experienced firsthand the challenges today's families are dealing with. They are passionate about helping other families by providing the services available when they need them.

We provide compassionate care for all ages with dignity and respect. A supervising Nurse Manager ensures that each client and family receives the highest level of care and service. We specialize in providing a wide range of services so we are able to form a holistic plan of care to meet each client's need.

BrightStar is committed to making more possible for all your loved ones, from infants to senior care. We will custom tailor a plan of care and make all of the necessary arrangements after you let us know your needs. BrightStar is available to you by telephone 24 hours a day, 7 days a week at (262) 677-9200. Please call us to see how we can customize a plan to meet your individual needs.

Our Personal Care services include:

  • Ambulation
  • Bath visits
  • Dressing and grooming
  • Expertise with memory loss, confusion, forgetfulness
  • Feeding
  • Personal safety home evaluation
  • Outpatient pre and post-op assistance
  • Oral and personal hygiene
  • Reporting conditions and changes to supervisory RN and/or Physician
  • Toileting

At BrightStar Care of West Bend, whatever your need is, our local team is available to you and your family 24 hours a day, 7 days a week. From childcare and adult homecare to elder care and more, you can count on our team of fully screened care professionals to deliver the utmost in quality care and service because, for us, it's all about making more possible for all those we serve. Period.

BrightStar Care of West Bend proudly serves Washington, Ozaukee, and Eastern Dodge Counties including the cities of West Bend, Hartford, Germantown, Grafton, Mequon, Port Washington, Beaver Dam, Juneau, Horicon, Mayville, LeRoy, Lomira, Ashford, Hustisford, Iron Ridge, Campbellsport, Wayne, Addison, Herman Center, Slinger, Hubertus, Richfield, Jackson, Kewaskum, Fredonia, Belgium, Saukville, Cedarburg, and Thiensville.

Testimonials

"We hired BrightStar-West Bend and have been very satisfied with them. We especially like our caregiver and have had her exclusively four days a week. She is very bright, cheerful, reliable, and dedicated to her job. I am sure she has helped my husband improve his mobility and outlook on his recover. I've also found your office very easy to get a hold of when I've had a question. This is a very well-run company."
-Nancy L., wife of BrightStar-West Bend client

"I called them (BrightStar-West Bend) on the recommendation of one of my nurses. WE were in desperate need of RN help and the BrightStar team came to our rescue. They did not tie me down with contracts and paperwork. They had help for my organization within 24 hours and we were able to get their nurses up and running with very minimal training of our paperwork and processes. Their office and nursing staff are very friendly and knowledgeable. They are easy to work with and have provided outstanding nurses to our organization. I will recommend them to anyone in need of nursing help.
-Michele B., HR manager with Heartland Health & Hospice

"As the wife of Marty, I felt so good when these girls came in to help us. They were always so helpful and so cheerful too. It made me feel so good knowing they were helping my husband the right way. If anyone of my family or friends would need help, I would tell them to call BrightStar for sure. They are a very caring and helpful service."
-Nancy H., Wife of BrightStar-West Bend client

"We were very pleased with our recent association with BrightStar-West Bend. As the need for this type of care is anticipated in the future, we will definitely call on BrightStar. The girls were really helpful, pleasant, and courteous. Thanks to them all!"
-Jean & John S., BrightStar-West Bend clients

Caregiver Information

Caregiver Skills Include:

Patient Transfers, Family Communication, Transition Issues, Communicating with Dementia Patients

Caregivers employed, bonded and insured: Yes Caregivers available 24 hours a day: Yes Available to assisted living facility: Yes RN on Staff: Yes Home Health (Medical) Care: Yes

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BrightStar Care West Bend

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