BrightStar Care West Bend Jackson, WI

Siegfried M

Just being here helps a lot. They clean my room. It is helpful but somewhat unreliable. They have some scheduling issues.

Diane S_45

They could have caregivers that complete care and provide continuity in care. They should have staff that consistently show up and follow the plan of care.

Barb Z_1

They help with getting breakfast ready, showering, and light housekeeping. I like that they are very responsive.

Karen G_33

It was great. I like the thorough care.

Maudie L

Assign caregivers that know the signs of age progression and not just babysitting. The quality of caregivers that they hire needs to improve.

Debbie B_24

They helped with being there. I liked the caregivers we had.

Anonymous_7653

They are reliable. I like that they have good communication.

Barbara_5

The care for my husband was good. They had a great personality and were nice to have around. I would tell my friends that the agency was friendly and that they handled him very well.

Kim E_4

They come in to give me an injection once a month that lasts thirty to forty five minutes. I have been with the agency four years now and have never had any issues. The staff is always nice and always available when I call.

Delia B_1

No one has been lazy, and they do what I ask them to do. There is someone always here and caregivers are trained.

Jenny C_3

The nurse is attentive and always asking how we are feeling. They are very personable.

Brian K_11

I like that I don't have to drive to receive my treatments. They come every three weeks. I like that they are really on the ball about everything. My nurse is excellent.

Albert #3473 2

They pretty much just fill my medicine tray, but we have good conversation while they are doing that. I would recommend them because I like that they are always on time, they take care of business, and do everything they are supposed to do.

Lonnie #8082 2

The provider has helped me the most for me not giving him a bath. The people that come in are very nice.

William #7436 2

I don't require much help. I am very happy with the service. It is the best agency available.

Justin V

They have helped the most by being able to clean and companionship. I would recommend them because they are pretty straightforward and loyal.

Karen_6

The provider has helped us with the daily bathing and hygiene things. I like this agency because they're willing to try different individuals until you find the right fit.

Shawn B_5

I like that they made sure my dad had care. They seemed like they really cared.

Charles #4433 2

They show up and are on time. I would recommend them because of their efficiency, they know their job.

Luis S_2

They could have been on time. They were not on time, and one caregiver came when she wanted to.

Anonymous_1701777835

I need caregiver's to be more available for the certain hours that we would like. They only have three workers here in West Bend. They need more available workers here that can help us out the hours that we need.

Lisa _7

They help us the most with companionship and changing my mom's diapers. When we did get care, it was good, but they were very short-staffed.

Brian S_8

I have companionship with them, and that makes a big difference in my life. I would recommend them because everyone is really nice.

Carol B_61

It allows me to go to work because I am full-time. It has been tough to get caregivers but everyone has worked really hard to get me the cover that I need.

Diane W_16

I wish they would do more to help the client with certain things. I wish the caregiver would help the client in and out of the shower when she is there and make sure she is getting a shower weekly. There could be more care for the client besides what she is doing in the house. They're good. They're very good with the client and have the patience. When someone is scheduled, someone is always there then, whether it's the same person or not depending on what's going on.

Tina M_3

It allows my husband and I to work outside the home, and we can get things done. We have had their services for 5+ years and have had wonderful services.

Howard G_6

They don't interfere with our lives much. I do see improvement in Howard. They took away my responsibility for two hours. They were very professional; the people also play games with Howard.

Shirley A_11

My mother is difficult sometimes, and they do the best they possibly can. Maybe listen to her better. She had a stroke, so she doesn't talk well, so may a little time to listen. I would recommend them because they are reliable.

Annette B_11

The people where the client lives, that they have done wonderful. They could improve their communication.

Barbara _11

She helps when we really needed it. She helps bathe my mom. We like Lynn. She is very friendly.

Rachel D_5

They help the most through cleaning. They have been reliable.

Anonymous_7486

They keep the house clean. They do good care.

Bradley 1

They have helped the most with getting me my infusions every week. They get stuff done in a timely manner.

Anonymous_7334

They could make my life easier by telling me what is going on. I would like them to improve on communication with me.

Larry W_8

It allows me to step out of the house and get done what I need to get done. They always come through for me, and it is a rare circumstance if they can't.

Donna K_13

I'm not able to help my mother as much as I used to. They're very prompt and pleasant.

Anonymous_7161

They made me feel like an independent adult again. They need to improve the way they treat their employees.

Tim W_8

They are reliable. I like that I have peace of mind when I'm not home.

Sherry R_2

There hasn't been much consistency lately. I like the office staff and the caregivers.

Andy B_5

Going forward, they could be better at having the flexibility of staff coming. I would like if there could be staffing for evening hours for my mom.

Anonymous_6881

I like that they have a good sense of humor to help boost my spirit. I like that the quality of care is good and the caregivers are very good.

Kathleen J_5

They are enthusiastic. They are helpful and read him very well. If they can give us the same caregiver, that would be the best.

Louise H_5

My life can be easier if the scheduling conflicts can be resolved. BrightStar Care shows an interest in my wife and that is positive. BrightStar Care is great because the workers are easy to get along with.

Lynn ?

They gave good personal care and were sensitive to her sensitivity to touch. I like that they are personable and interact with their clients.

Jodi M_1

It hasn't been consistent, as far as who is coming and when. They are very friendly and personable people when I call and have questions. They are very understanding.

Anonymous_5842

I like that the caregivers are here on time and are excellent with him. I like that they are very efficient.

Anonymous_5873

There is good communication, flexibility, and good quality care. I like that this agency is very flexible and everything is done in hourly increments.

Liz D_1

My brother is social but it's harder and harder for him to be around others. They help him to get things done in his apartment. They do work with you if you have to make changes.

Renee _2

The agency helped with daily care like getting out of bed and going to the bathroom. The agency has to have more staff we had too many no-shows.

Jackie M_14

They haven't really had time to build a relationship because she went into the hospital, but she was very grateful for their help. They have always been prompting and helpful.

Ken K_8

They help me by just being here to do what needs to be done. I like that they seemed to be able to be pretty reliable people.

Vicki M_5

da looks forward to Paulina coming. The caregiver is wonderful.

Lance Q

My place has never looked better. I like the flexibility that they provide with a variety of chores for me.

Shawn A

Sometimes they could interact with the client more one on one and more often. They could just communicate better with us.

Jeneen

They helped my wife take a shower. Toward the end we had a hard time getting people to the house but they were nice.

Susan B_55

She's positive about it. I like the flexibility and my mom seems to like it.

Dave _5

They are here when I need them. They are punctual.

John F_20

The services they provide. We are learning how to communicate with them very well.

Joyce B_16

The hours that they were taking care of him were very well. I didn't have to worry about him in those hours. They were prompt and did a good job.

Debbie S_7

They took great care of him and cleaned up after him. I like that they are reliable and have well-trained caregivers.

Kathleen F_5

The services allowed me to run errands. This agency provided caregivers I loved.

Doug F_7

It has relived a lot of stress which is helpful. The people are friendly and my mom loves the people. They are always right on the phone to talk to me about what is going on.

Cindy H_19

The caregiver goes out of her way to sit with my mother-in-law. The personality of the caregiver is amazing. It is expensive to cover the personal care for my mother-in-law with the current coverage. However, they are very accommodating and helpful.

Donald G_2

They give us free time, so we can do some family things together. The caregivers are late more often than I want and a couple didn't clean up that well.

Anonymous_5125

They help get me up in the morning. I think that should find caregivers for the coverage I need.

Christine _5

Some of them make healthy meals. I think for them to pay the people more money so they aren't losing people and scheduling coverage.

Cindy P_8

She was good at making him drink his fluids. She kept him clean. The caregiver got too comfortable.

Dana G_2

I would've never made it if they didn't help me. They're all friendly and they know what to do.

James S_18

I like that they do extra for me. I like that they are on time.

Dawn _4

They help with daily activities like bathing. They are very dependable.

Nicole_2

They have helped by allowing Emmy to feel calm. We have had some aides that have been on their phones a lot.

Kathy C_19

The services free up my own time while they take care of my husband. They could improve their communication with us.

Anonymous_4058

They got her to do physical activity and offered suggestions and tips. They did bathing as well. They answered questions and did things that I asked for. They were friendly and kind. They were able to assist.

Cora R_2

She comes and she is on time. The girl that comes is well educated.

Karen U

Carrie provides physical help and helps me feel better emotionally. I like that the people they send me are good. My caregiver is caring and thorough.

Teri H_4

She couldn't be at home without them there to watch over her. I like that they are responsive when I call them or email them.

Jane M_13

They could've done what they said what they were going to do. I would like them to train their caregivers better. I would want them to follow up and see what their caregivers are doing.

Mary F_21

The staff that they've sent for my care have done an excellent job. Their efficiency and how well they handle the situation.

donna j

They help with training the patients. The caregivers are very good.

Sandie F

The care is wonderful. The caregivers are friendly. They are efficient and quick to respond to needs.

James N_3

The care of my husband is helpful because, I would not be able to get him out of bed without them. They can get their orders complete.

Donna S_16

It is much better having the home infusion with this agency instead of going to a clinic, which is much less invasive for my loved one. I like that the nurse at BrightStar is very friendly and helps out with scheduling, which is super helpful.

Kathy T_5

I can count on them. They are always on time. They are nice people.

Jean R_6

They did a good job of taking care of her. Most of the caregivers were excellent.

Shar B

They took care of her physical need and also her mental. She was a shut in, and they were able to connect with her. They are competent. When I had a situation where I needed to switch caregivers, and they took care of it quickly.

Greg H_12

It made my job easier so I didn't have to worry. They were very flexible with their scheduling. My mom's location was right at the edge and it was no problem for them to come out.

Harry I_1

I am a spinal cord patient so I cannot do much. It is the agency I have had since the beginning.

Charlotte G

They have given me ease of access to the medication I need. I like their friendly service. They are available to accommodate my schedule.

Kathy B_18

He's 94 and so it's taken the burden off of the family for the time they've been there. They're very thorough.

Jeffrey W_2

They were going to try and get my husband a couple more hours of treatment. I would tell a friend that they are really good.

Bob-Mary R

They did very well when they come once a week. They are friendly and do a good job. They are efficient.

Brenda J_3

They wipe up the kitchen floor for me. I like that they care if something goes wrong.

Nina W_3

They take care of my aunt making it so that I do not have to be there. I like the quality of the caregivers they send.

Brenda R_2

They have not replaced a couple of employees and they are having problems finding people. They get the schedule together and everyone who is here knows Craig, but we just got a new aide because one we had is not going to work anymore, so there is just not enough staffing or caregivers. They take the time to make sure that new employees are trained correctly.

Richard T_9

They are very complete and helpful in the knowledge that they have for doing my care. They are very knowledgeable and helpful in my care.

Alison W_1

They helped him most with companionship. They are very thorough and they follow through.

Phyllis W_3

We both use walkers and when they pick us up, they put the walkers in the trunk. When we arrive at our destination, they take the walkers out and bring them to us. I do recommend them. The caregivers are on time and are good drivers.

Louise S_7

They do whatever I want them to do. They are all I need.

Jacob H_1

They fill my pill box for me, which is a big thing for me, because I can't concentrate on that at this point in life. They're congenial and do what I ask.

Nancy L

It's very valuable, because I live here alone. There are little things they do for me around the house. I like the girls that come to my home.

Dennis G_9

I have had excellent care. They have excellent workmanship and services. I really like the personnel that they send.

Darlene S_5

I didn't appreciate someone new coming every day, so I didn't get to know anyone. There was someone here every day.

Janet O_1

She changes my bag, and she does any other job I ask her to do. They are wonderful, and I just love the nurse. She is a wonderful nurse.

Deanna L

With them, twice a week, I get to leave the house. It all depends on the caregiver, and we really like the caregiver we have. The agency almost does not matter.

Robert H_26

They are doing the best they can. My dad likes the caregiver.

Anonymous_2516

The impact is out of my control. My mom loves company, so it has been enjoyable overall. The caregivers could have a better understanding of my mom's care plan and what she needs on a weekly basis. I would say the initial caregiver was phenomenal, but the care plan has fallen short of the expectations several times. There is not even a full day's worth of meals. There are tasks that have not happened.

Anonymous_2372

She didn't check my vitals at all, and the wrapping was pretty loose. The lady on the weekends did just about everything wrong. She did things to the wound that you are just not supposed to do.

Anonymous_2295

I do everything myself with him, so having an extra hand is a relief for me. The services are good. They are very caring towards my loved one.

Thomas W_5

The personnel they had working for them did a beautiful job in taking care of my house. I guess they need more people.

Wayne B

They will answer my questions and give advice. They have good care and expertise.

Geraldine C

They forget to call me, but other than that everything is great. The communication could be better. I like the girls that they give me because they know that I'm a particular old lady.

Gary P_4

They got him used to home care and balanced his independence, but still made sure that he was safe. They have very good care, and they helped diagnose additional health concerns that he had.

Joy B_2

We know that she's safe with her, and we can have a bit of relief and time to ourselves. The people are very personable, helpful, and well trained. Whatever we ask of them, they get it done.

Christa W

They have given me a break. I would like to see better pay for the workers.

Anonymous_1637

I only have them for a little while now. I am dependent on them if I have to go for a transfusion or something like that. I am going through a difficult medical issue and trying my best to care for my loved one as well. There isn't anything they can do to make my life any easier, it is just a different life. I think they need to improve the training for their caregivers. It feels like they send people who aren't familiar with what they are supposed to do. I think that they took advantage of my experience.

Molly N

I have not been to see my aunt for two weeks, but when I was there, one of the caregivers followed me around and just stood there. She seemed like she didn't know what to do. I called because I didn't think one of the women was the right fit for my aunt, and no one ever got back to me.

Marilyn _2

They prevent me from moving down from another state to care for my mom. They also provide services that I cannot do. I like that they are locally owned and that the quality of the caregivers is wonderful. They do a good job matching caregivers with clients.

John N_12

They are extremely friendly, do a lot of work around the house, and ask me what I need. When I can't think of anything, she finds something to do. They send us people who question us, that make sense, and that help us. One of the caregivers is willing to do just about anything for me.

Christine W_5

First off, they should show up on time for their shift. They should have a replacement if no one is coming. They told me that they were only here to keep my mother company. I would never recommend them. Within the second week, they never showed up and they didn't have any replacements.

Frank J_2

They were knowledgeable, and they helped me heal sooner then expected. They were amazing and did what I needed.

Ruth P

They help most in being able to help my mom be self-sufficient and stay in her home. They seem to give really good care and they are very attentive.

JoAnn B_2

They're great. They do anything that I ask. I'm 88 and I have poor mobility. I happen to like the person that I have. She's very kind and personable.

Dale J

They do my laundry for me, and if I ask them to do something for me, they do it. It's the best care I have had. I got an awesome nurse. They are always on time, they care about my needs, and they spend time with me.

Joanna C

It's the difference between functioning and not functioning for me. Increase the quantity of quality employees.

Anonymous

They've helped the most with my organization. I'm not able to get along very well and I just kind of tend to sit things down. They come to put things away. I haven't had any negative experiences.

Zara S

They could have more caregivers available in case something happens and the scheduled caregiver is not able to come. I've had to miss meetings before because no one else was able to come. They could provide more caregivers.

Shelli D

It worked out very well because they worked with me on my schedule. They accommodated me very well. They are very friendly, very accommodating, and more than happy to assist.

William _4

They help me because I can't be there to help my dad everyday. They are true to their work and they are dependable.

David (

I do like that they are local and they haven't cancelled yet for not being able to fill the schedule. It is outstanding. It allows me to get out of the house and do things for myself.

Joan K

I've had a lot of experience with different caregivers and I am very satisfied. It is pretty nice the way she does some cleaning for me. It helps me a lot.

Earnestine B

So far, they send nice people but last Friday they sent a girl who my wife didn't like because she didn't know my wife's problems. They give her a shower, make her bed, clean her room, and also clean the bathroom.

Maureen

They were quick to respond. I think that they did a fine job, and I appreciate what they did for my mother-in-law. The communication could have been a little bit better. My mother-in-law's oxygen was not working, and we had a note on the refrigerator on how to contact us if something happened. The staff member who was there contacted hospice about the problem but not us family members. She didn't contact BrightStar Care either, so they did not notify me of the event. My mother-in-law went without oxygen for several hours even though they were there. We didn't find out about it until the next day.

Gloria W

They were a good service. I was happy with the caregiver. I had a regular nurse, and I liked that. I liked the regularity of the service. I was able to do it in my home. I didn't have to leave to go to the hospital to have the treatments done.

William S

They have good communication from the caregiver that provide the care to the family. We needed increased care from weekly to daily so they have responded very quickly.

Craig P

We did have a different agency before who was not dependable. BrightStar Care is dependable, and I do not have to worry about if they are going to show up when I leave for work. Them just being here helps. They shower him and get him ready for the day.

Gladys E

I would not recommend BrightStar Care because they got rid of my caregiver and didn't tell me, so I sat around for four weeks and didn't get any laundry done. They sent me another caregiver and they didn't tell me who she was or when she was coming. BrightStar Care hardly helps me at all. All BrightStar Care does is one load of laundry for two hours. The county who is paying for it won't give me any more time.

John B

BrightStar Care has friendly and trustworthy people. BrightStar Care is able to do things for my mother and keeps her company when I am not around.

Bobbie F

BrightStar Care has marvelous caregivers. I don't have to bend down and do things. The caregiver cleans really well.

Marian S

BrightStar Care was very accommodating and kept me informed. BrightStar Care was very accommodating to make sure that I could afford it.

Delores P_1

BrightStar Care is awesome. They are very caring and concerned about the people they care for. BrightStar Care makes my life easier by being very accommodating.

Michael B_2

I would refer BrightStar Care to others because they've been very good to us. They make my husband feel like he's important, and the caregivers have a good attitude. The services being provided by BrightStar Care have removed a burden off of my shoulders. The caregivers come and take charge of my husband's care.

Heidi H

I was pleased with their professionalism and compassion. They have very nice caregivers. The caregivers did a great job with my loved one by doing all the things he needed help with throughout the day.

Patti M

BrightStar Care is easy to work with, it is easy to schedule with them, our plans change quickly, and so they are very flexible with our schedule changes. BrightStar Care entertains my loved one and provides him mental stimulation.

POA78

My parents have used BrightStar of WB in the past for nursing care and currently for companion care. Both times service was begun efficiently and effectively. The providers have always been very friendly, helpful and professional. I do not hesitate to recommend this franchise to anyone.